“Arrived very quickly. The delivery driver did place the tank down on its side though. Haven’t set it up yet because I’m waiting for another company to deliver the cabinet because Huggle didn’t offer delivery on the one I wanted.”
Hey Kate. Thank you for your valued review. I am glad to hear that your item arrived quickly. I am however very sorry to hear how the item was delivered to you. Please let us know if you encounter any problems with the item received. Kind regards, HugglePets
“I purchased the micro climate B1 dimmer stat. Unfortunately it was overpriced but I thought I'd get it anyways. Negatives : Its over 5'c out in temp.. Which is a massive difference with reptiles.. I've measured the device output with 2 separate thermometers too and I varied locations within set up... I would save your money and add a few pounds extra to get another stat with the night drop added.. Not worth the money ☹️”
Hey, Tracy. Thank you for your review. I am very sorry to hear this. If you are still having problems with the item received, please feel free to send us an email at sales@hugglepets.co.uk. We would like to resolve this matter for you. Apologies for any inconvenience caused. Kind regards, HugglePets
Hi Brian,
Your order was split into two consignments due to the weight of all items together. Tracking information for both parcels would have been sent to your email once they were dispatched 😊
Kind regards
HugglePets
I am so sorry to hear this Angela, I can assure you that this is not the standard we expect. Having looked into this, I can see you have received your replacement. Again, apologies for any inconvenience caused by this! Kind regards, HugglePets
“Wasn't impressed with these bones they said jumbo and were definitely not have purchased the jumbo from a pet shop and twice the size of one's I received nowhere near as big as the picture used”
Hi there Samantha, I am sorry to hear this. I am unable to find any correspondence related to your order, if you still have the tags on the items received with the barcode, please can I ask you to contact us so we are able to see if the correct item has been received? Kind regards, HugglePets
Thank you for your valuable feedback, Mandy! We at HugglePets take great pride in our customer service and are thrilled to hear you had a positive experience. We strive to ensure our customers are happy with the products and services we provide. If you have any other questions or concerns, please do not hesitate to reach out. Thank you again for choosing HugglePets!
Good morning. I am so sorry to hear this. Due to the fabric crate being made from fabric, and having mesh windows, if they are chewed excessively it will unfortunately cause damage. My sincere apologies for any inconvenience caused. Kind regards, HugglePets
“Quick delivery of dog kennel, however it was broken when arrived. Used website to “contact” and had nothing back! Luckily my husbands handy so we can make do and use the kennel but doesn’t seem to be another way of contacting the company other than this “contact” page and I guess they can ignore you if they so wish! Disappointed”
Hi there, Esther.
I am so sorry to hear that you did not hear back from us as quickly as you'd hoped. At the time, we were having technical difficulties with our contact web page.
I can see that we tried to resolve this matter for you by requesting an image of the instructions, by you circling which parts needed to be replaced.
Kind regards
HugglePets
“Speed of delivery and communication was good unfortunately the size small of the harness I purchased is much larger than the previous which was the same brand and model”
“Ordering and fulfilment would have been great had Hugglepets not chosen to use Yodel as their logistics partner and stipulated that they get a signature. Yodel havexappalling customer service and won't do anything unless you download their app. It took three attempts to get dog steps delivered. Hugglepets customer service did not read or comprehend messages. All this hassle and the dog won't use the steps as they are not deep enough for a big dog so I've given them away.”
Hi Sally. I am very sorry to hear this. I can see that you purchased a Catit Cabrio Carrier, however, I am unable to find any correspondence between you and our customer service team. Please contact the team if you still have some concerns with the item, please also note you have 30 days to return items if you no longer need or require them. Thank you, HugglePets
“Free delivery over £39 says the website but a delivery charge went onto my payment and I couldn't remove it, so I telephoned and got a very rude response which was, "You don't have to oder from us" - appalling!
However my item arrived very promptly directly from the supplier (presumably why there was a charge - but that's not said anywhere on the website).
The Catit cat carrier took a lot of assembling and wasn't as good as other products I've had from them - it doesn't slot together perfectly but hope it's enough for use.
Would I use HugglePets again? Maybe because the prices are competitive but I wouldn't want to deal with one of their people until they put them through customer service training.”
“Great products and prices were fair. However, the website indicated delivery was free over £39 with an asterisk that restrictions apply. When I tried to order to central London, I saw there was a delivery fee, so I clicked on it and there was no information about what the restrictions were. There was nothing, so I called and asked. The agent also didn't know. If there are restrictions to central London, perhaps they shouldn't advertise free delivery over £39?
The other issue I had was that there was no email with my order information provided. I input the wrong address (my fault), but didn't catch it because there was no email sent with my order details.”
“Ordered 3 filters but only two arrived sent an email but not sure if they will sort it out
Shame as they have good prices will I use them again if they sort this out yes Time will tell”
Hi Jack. Thank you for sharing your review with us. I am so sorry to hear that you did not receive any updates from us. These can often fall into your spam folder so we do ask all customers to check here too. Kind regards, HugglePets
