Hi, Louise. I am very sorry to hear this. I have checked your order details and can see with the tracking information your order was sent out, it has been scanned as delivered. Due to the tracking information stating this, we had to request the proof of delivery directly from Yodel, which will be an image taken from where the delivered scan was made. Once we received this, this was sent to you, when you informed us that you were still without your order a disclaimer form was sent, to which we then offered a replacement or a full refund. I can see that this was refunded for you on the 6th of March. Thank you, HugglePets
“Thank you, Lenny absolutely loves his travel crate. It gives me peace of mind that’s he’s safe while I’m driving. He’s only 9 weeks old but travels great in it and has more than enough space to be comfortable while travelling. Wouldn’t hesitate to recommend to others. Lenny is one happy boy 🐶”
Good morning, Kayleigh.
Thank you so much for your valued 5-star review, and a lovely photograph of Lenny in his new crate! We are so happy to hear you are pleased with your purchase.
Kind regards
HugglePets
Good morning Jo, thank you so much for your valued 5-star review, and a lovely photo of Sooty! I'm glad to see she is loving her new bed! Kind regards, HugglePets
Hey, Heather! Thank you so much for your valued 4-star review! If you have any concerns with the items you have received please do feel free to contact us at sales@hugglepets.co.uk. Kind regards, HugglePets
Good afternoon, Mrs. Aldous. Thank you so much for your 5-star review. We are glad to hear that you are pleased with your purchase. Kind regards, HugglePets
Good afternoon, Christopher. Thank you so much for your 5-star review. We are glad to hear that you were pleased with the service received. Kind regards, HugglePets
Good afternoon, Jackie. Thank you so much for your 5-star review. We are glad to hear that you were pleased with the service received. Kind regards, HugglePets
Good afternoon, Linda. Thank you so much for your 5-star review. We are glad to hear that you are pleased with your purchase and the service received. Kind regards, HugglePets
Good afternoon, Diana. Thank you so much for your 5-star review. We are glad to hear that you are pleased with your purchase and the service received. Kind regards, HugglePets
Good afternoon, Ian. Thank you so much for your valued 5-star review. We are very pleased to hear that you were happy with the item and service received. Kind regards, HugglePets
“Bought the fabric dog crate, the zip broke and the thether attaching the rear bag became unstitched. When explaining that I moved it using the bag was denied a replacement. Poor customer service.”
Hi Nick. I am sorry to hear that you feel this way. As the crate you ordered is made from fabric and was damaged whilst in use we were not able to act further by issuing a replacement/refund. This is not covered under the warranty of the item. Kind regards, HugglePets
Good afternoon, Sebastian. Thank you so much for your valued 5-star review. We are very pleased to hear that you were happy with the service received. Kind regards, HugglePets
“I ordered the soft crate in camouflage. Delivery was quicker than expected and assembly couldn’t have been easier. Took it out of the box, put the 2 side bars together and that was it. Really pleased with the quality and my Shih Tzu took to it immediately.”
Good afternoon, Trisha. Thank you so much for your valued 5-star review. We are very pleased to hear that you were happy with the item and service received. Kind regards, HugglePets
Hi Sally. I am very sorry to hear this. I can see that you purchased a Catit Cabrio Carrier, however, I am unable to find any correspondence between you and our customer service team. Please contact the team if you still have some concerns with the item, please also note you have 30 days to return items if you no longer need or require them. Thank you, HugglePets
Good afternoon, Tom. Thank you so much for your valued 5-star review. We are very pleased to hear that you were happy with the service received. Kind regards, HugglePets
Good afternoon, Louise. I am very sorry to hear that you feel this way. As advised by our customer service team, dog toys are not indestructible, once they are damaged whilst in use they are not covered under warranty.
Our advertisement for the KONG Dotz states "Designed for light to moderate chewing. For tough chew sessions, try KONG rubber toys. Supervised use only. Remove all packaging. Discontinue use if damaged."
If you require a tougher chew toy for your furry friend, I would advise you to try the KONG rubber toys as advised.
My apologies.
Kind regards, HugglePets
