Good afternoon, Colin! Thank you so much for sharing your valued 5-star review, and comments with us! We appreciate it. We are happy to hear that you are pleased with your new purchase! Kind regards, HugglePets
Good afternoon, Kate! Thank you so much for sharing your valued 5-star review, and comments with us! We appreciate it. We are happy to hear that you are pleased with your new purchase! Kind regards, HugglePets
Good afternoon! Thank you so much for sharing your valued 5-star review, and comments with us! We appreciate it. We are happy to hear that you are pleased with your new purchase! Kind regards, HugglePets
“NEVER AGAIN. The worst customer service ever. They simply do not care whether the customer has received the product or not?!? As long as it is left on the drive by the delivery driver they do not want to know, despite assuring on the website that a picture in open doorway or signature are required. 2 missing items and I am out of pocket through no fault of mine.”
Hey Rachel. Thank you so much for taking the time to provide feedback about your experience with HugglePets. We apologize that you have had a terrible customer service experience. Yodel confirms your order was delivered to the correct location and the geo-codes from the delivery match. Apologies for any inconvenience caused.
Kind regards, HugglePets
Good afternoon, Jackie! Thank you so much for sharing your valued 5-star review, and comments with us! We appreciate it. We are happy to hear that you are pleased with your new purchase! Kind regards, HugglePets
“Delivery was quick the dog crate is good quality are dog is happy in it , didn’t receive the tugger toy with my order so I was disappointed with that phoned up it was supposed to of been sent with order but it never came anyway lady I spoke to said 1 would be sent out when more come in stock ,or I could have the refund I said still wanted the tugger so still waiting for that , if I would of got my whole order I would of gave 5 stars”
Thank you Lee for your 4-star rating of HugglePets! We appreciate your positive feedback and are so glad to hear that your pup is happy in their new crate. We apologize for the inconvenience regarding the tugger toy not being sent with your order. A customer service representative has assured us that one will be sent out when more come into stock. We appreciate your loyalty and are here to help should you need anything else.
“Not received the crate yet from 14th of January. The team at HugglePets are unable to help as they are saying the item was delivered safley. I am now out of pocket. Very disappointed as the team cannot help me.”
Thank you so much for taking the time to share your experience with us about HugglePets. We sincerely apologize for the delay in your order and for the lack of assistance from our team in resolving the issue. We are very disappointed to hear how things unfolded and we would like to make things right for you.
Can you please let us know exactly what happened with the order and what we can do to make things better? We take customer feedback seriously and we want to prevent similar problems happening in the future.
“Staff are always very helpful, polite and welcoming, their knowledge of animal care is outstanding too.
I recently bought a hamster cage and some accessories and a lovely little Syrian Hamster from you”
Good afternoon, Samantha! Thank you so much for sharing your valued 5-star review, and comments with us! We appreciate it. We are happy to hear that you are pleased with your new purchase! Kind regards, HugglePets
Thank you so much for taking the time to review us, Joyce! We are delighted to hear that you are pleased with the quality of the carrier and the efficient service from HugglePets. We appreciate your 4-star rating and can't wait to hear your thoughts once your puppy arrives. Thank you!
Good afternoon, Dee. Thank you so much for your valued 5-star review. We are so happy to hear that you are pleased with the service received. Kind regards, HugglePets
“Free delivery over £39 says the website but a delivery charge went onto my payment and I couldn't remove it, so I telephoned and got a very rude response which was, "You don't have to oder from us" - appalling!
However my item arrived very promptly directly from the supplier (presumably why there was a charge - but that's not said anywhere on the website).
The Catit cat carrier took a lot of assembling and wasn't as good as other products I've had from them - it doesn't slot together perfectly but hope it's enough for use.
Would I use HugglePets again? Maybe because the prices are competitive but I wouldn't want to deal with one of their people until they put them through customer service training.”
“Did a click and collect order, everything was ready and waiting and bought extras after looking around.
Great choice in store.
Staff were very friendly, will definitely go again!”
Good afternoon, Melanie. Thank you so much for your valued 5-star review. We are so happy to hear that you are pleased with the service received. Kind regards, HugglePets
“I cannot fault hugglepets, I rescued two baby guinea pigs that we're going to be abandoned. Ordered the basics cage etc paid for express shipping and received the next day which was amazing and just what I needed for the two baby guinea pigs to feel comfortable and start feeling settled in their forever home . I will be back to purchase many more things over time.
Hugglepets really do put your mind at ease with tracking updates , such a pleasant experience which is what you want and packaged with care. Highly rate this company and will tell anyone with pets to you them .”
“Great product- fabric pet carrier purchased. Very good quality & efficient prompt delivery. Had to return first one as too small,refund was processed quickly & next size delivered in few days.”
“My dog Poppy loved her new little squeaky rabbit toy . We got it for her after her stay at the vets . Great service , really helpful and quick delivery . Will definitely use them in the future .”
Thank you so much for giving us a 5 star rating, Nicola! We are delighted to hear that you had a great experience with us - from the very simple online ordering process, to the speedy delivery. We will always strive to improve and provide our customers with the best service. Thank you for your kind words and for recommending HugglePets!
Thank you for your 5 star rating of HugglePets, David! We're so glad to hear that you had a great experience, and that our fast service and speedy delivery of your order left you satisfied. We really appreciate your loyalty and look forward to seeing you again soon!
Thank you so much for the 5 star rating, joff! We are so proud to have earned your approval. We appreciate your feedback and are grateful that you chose HugglePets!
