Thank you so much for your 5 star rating and wonderful review of HugglePets! We are delighted to hear you found our products to be great in quality and price, and that delivery was quick and efficient. We are glad that you are pleased. Thank you for being such a loyal customer. We really appreciate it!
Thank you so much for your 5 star rating of HugglePets! We're glad to hear that our carrier was perfect for your new puppy. Thank you for being a loyal customer. We hope you continue to enjoy our products!
Thank you so much for the 5 star rating, Robert. We are glad to hear that you had such a positive experience with HugglePets - great product, great service, and fast delivery is what we strive for!
Good afternoon, Anne! Thank you for your valued 5-star review and comments. We are glad to hear you are pleased with your purchase and the service received. Kind regards, HugglePets
“Very efficient as always. Received my order a day early which was a bonus even though we had snow.
Would recommend Hugglepets as I've ordered numerous times and always been thoroughly satisfied.”
Good afternoon, Jill! Thank you for your valued 5-star review and comments. We are glad to hear you are pleased with your purchase and the service received. Kind regards, HugglePets
Good afternoon, Jon. Thank you so much for your 5-star review. We are glad to hear that you are pleased with your purchase and the service received. Kind regards, HugglePets
“Website had accurate information which helped with choosing the right size. Would have been handy to have more visible links to the youtube videos for each product to save searching.”
“Other than the delivery it was a great experience using this company. I had an issue and they resolved it quickly and efficiently. I’ll definitely be using them again.”
“Ordering from Huggle pets was nice and easy, my parcel was dispatched quickly. I had a bit of a problem with yodel delivering the parcel on time though. The product was good but it was just too small for my hamster and the water bottle leaked so I sent my item back. It was easy to return the item. I had no problem with HugglePets it was just yodel and then the product being too small.”
Hey Stephanie! Thank you so much for your valued 4-star review, we are so sorry to hear about the problems you had, but are glad to hear we helped resolve this matter for you! Kind regards, HugglePets
“Paid for 24 hour delivery didn’t receive the item had to contact both them and the delivery company …. Told different things from both…the girl at hugglepets was argumentative and despite me telling her the factual information she didn’t seem to bothered…I know where I won’t be spending my money in future”
Good afternoon Nicola.
I am sorry to hear this. I have monitored the telephone calls between you and our customer service representative. As your order was shipped from us on a 24-hour service, the same day your order was placed, when you informed us that your item had not arrived, we informed you that if you did not receive your item within the time frame you would be refunded for the shipping costs.
Kind regards,
HugglePets
