Thank you so much, Jamie, for your 5 star rating of HugglePets! We are very pleased to hear that you had a great experience with our brilliant service, items sent same day and delivered the next day! We appreciate your loyalty as a valued customer.
“I found the web site challenging to place my order. The product was smaller than I anticipated (my fault). Delivery not as quick as Amazon. Company was fine, no issues.”
Thank you so much for your 4 star rating of HugglePets, Margaret. I'm glad you were able to place your order on the website, even though you found it challenging. I apologize if the product was not what you expected but we are glad that you have had no issues with the company overall. Thanks again for the kind words!
Thank you so much for your 5-star rating of HugglePets, Claire! We are delighted to hear that you found our selection of products to be great, our prices to be competitive and our delivery to be really fast. We appreciate your positive review and would be more than happy to serve you again in the future.
“Received my dog crate and its everything that's advertised it came quite quickly. Well packaged only thing was some of the paint had come off the paint had come off the crage”
Thank you so much, Claire, for the 5-star rating of HugglePets! We appreciate your loyalty as a customer, and are delighted to hear that your dog crate was as advertised, and was packaged and delivered quickly. We apologize for the paint that had come off the cage; please let us know if there is anything we can do to help rectify that issue. Thank you again, Claire!
Thank you so much for your 5 star rating of HugglePets! We are so glad to hear that you found the ordering process easy and that items were quickly dispatched. We apologize for the inconvenience with the delay of your delivery and we will be sure to look into the issue further.
“First time I've bought from Huggle Pets. My local stores didn't have the fish tank stand I needed in stock. Very pleased with my stand. Arrived promptly and securely packaged. Would use Huggle again happily.”
Thank you so much for taking the time to write this review and give us a 5 star rating! We're really glad to hear that your experience shopping with HugglePets was both satisfactory and efficient. We are so happy to have been able to provide you with the fish tank stand you needed! We value your loyalty, thank you for your continued business.
“I would like to write a review on your product. Ancol Super Soft Plush Donut Bed - Grey, 100 x 100 cm
The product is not fit for purpose due to the quality and I feel customers need to know this as it was a waste of my money. I don’t want this to happen to other people:
I need to let people know who purchase it that the material is not adequate. Its so thin, It’s nearly transparent! My 5 month puppy suckles…gently on his bed…Then within 5 minutes there is a hole in this new bed. It was either there before or due to the suckling. It could have caused my dog to choke. I wouldLike other dog owners to know about this.
I contacted hugglepets and receive an email informing me that if I have a problem to contact Ancol direct! So I purchase it from them and I have to now somehow work out how to contact Ancol. Is this how they treat all problematic items? Where is the customer service. Strange.
The contact was not under 12 hours and did not take a week”
Hi, Gemma.
I am so sorry to hear that you feel this way, unfortunately, these items are not indestructible, if they are chewed/scratched, etc, we cannot guarantee they will not become damaged.
Unfortunately due to this being damaged in use, it is not covered under warranty.
Kind regards,
HugglePets
Thank you so much, Kim, for giving HugglePets a 5-star rating! I'm glad you appreciated the great value for money and the prompt delivery. We really appreciate your kind words!
Thank you so much for your 5-star rating of HugglePets! We're delighted to hear that you had a positive experience with our product and fantastic service. We're glad you were pleased with the dog cage and that it was as described.
Thank you so much for your 5 star rating of HugglePets! We are so pleased to hear you received your order promptly and that you're satisfied with the quality of the item. We value your opinion and appreciate your kind words. Thank you for your loyal support!
Thank you so much, Charlieanne, for your 5 star rating of HugglePets! We appreciate that you had an absolutely fantastic experience with our helpful customer service and that you will be using us again in the future. Your feedback is valuable to us.
Thank you so much for your 5-star rating of HugglePets! We really appreciate your positive feedback. We are thrilled to hear that you enjoyed our products. Very good!
Thank you so much for the wonderful 5 star rating, Gabriela! We truly appreciate it and your kind words about our good quality products and fast delivery. We are glad that the confirmation email was helpful in providing you with the information you needed. Thank you for being a satisfied HugglePets customer!
Posted 1 year ago
Thank you so much, Gabriela, for giving HugglePets a 5-star rating! We are so glad to hear that the order was delivered fast and that you received the necessary information in the confirmation email. We continually strive to provide good quality products to our customers, so thank you for your support!
Good afternoon, Emma. I hope you are well.
Unfortunately, I am unable to find any correspondence from you. Please contact us on sales@hugglepets.co.uk.
Kind regards
HugglePets
Thank you so much for your 4-star rating of HugglePets! We appreciate your loyalty and are glad to hear that the supplied crate was in good order. We hope to be able to meet your expectations in the future as well. Thank you for your positive feedback!
Thank you so much for your 5 star rating of HugglePets! I am so glad to know that you've been able to have satisfactory experiences with us as a repeat customer. As a business, we strive to provide the utmost excellent service and value, so it is truly rewarding to receive feedback such as this. Thank you again for your patronage and support.
Thank you so much for the five-star rating of HugglePets! We're so glad you enjoyed the product and the speedy delivery. We absolutely appreciate your kind words!
“This was our first time of purchasing from HugglePets and we were very pleased on every level. The website was easy to navigate, the ordering process was straightforward, the item was delivered very quickly and most importantly the item (a cat carrier) a absolutely lovely and great value for money. We highly recommend this company.”
Thank you so much for your 5 star rating of HugglePets, E! We really appreciate it. We are so glad that you had a great experience with us - our website is easy to navigate, the ordering process was straightforward, the item was delivered quickly and you were pleased with the item. We are thrilled to hear that you highly recommend us and we look forward to providing you with great service again!
Thank you so much for your 5 star rating of HugglePets Pauline! We're thrilled to hear that you found the cages to be well made and such a great value.
Hey Susan, I can see you spoke with one of our customer service representatives who arranged for a replacement to be sent out for you. Apologies for any inconvenience caused.
Kind regards, HugglePets
