“Disgusting company ordered over £150 worth of products and didn’t receive anything was told that because the delivery company says it’s delivered not caring where its been delivered to they’re not helping me with the matter so ive basically been stolen from as I’m paying for products I haven’t got and can’t afford to buy again avoid buying from here because if you have any issues they don’t care”
Hi Sumayah. I am very sorry to hear that you feel this way. We have received confirmation from our courier that your order was delivered. We have too received the GPS taken from delivery when the "delivered" scan was made, the driver who made the delivery has also stated that the delivery was accepted by "Streete". Unfortunately, based on all of the information we have received we are not able to act further on this matter. Apologies for any inconvenience caused. Kind regards, HugglePets
“Absolutely dreadful, my ornaments were all smashed when they arrived and have still had no resolution from Hugglepets. Wo t be buying from here agsin”
Hi Katy, thank you for sharing your feedback with us. I am so sorry to hear that your items got to you in a damaged condition. I have checked all correspondence sent between yourself and the team and can see that we are arranging a pre-paid label to be sent over to you. We were waiting on a response from you before we could send the label over. Thank you, and my sincere apologies for any inconvenience caused. Kind regards, HugglePets
“Unfortunately I was sent a puppy crate instead of puppy play pen, which was returned. HugglePets customer service was absolutely fantastic and couldn’t do enough to sort the issue out.”
Hey! Thank you so much for your five-star review. We really appreciate it, and your understanding! Your comments will be passed onto the team that helped you, I'm sure they will be pleased to hear you are satisfied with our services given the circumstances! Again, we are so sorry for any inconvenience caused and do hope this will not stop you from making any future purchases with us. Have a great day! Kind regards, HugglePets
“A great company to deal with.Excellent service,fast delivery of orders.A wide range of products & good prices.It's nice to deal with a British company.My guinea pigs love the Beaphar biscuits.Thankyou for a super service.5*”
“All good my hamster loves her new home only downside I would say is the packaging sadly it was badly packed it popped a hole in the sand for bathing so had a nice mess to clean up and our apple chips where missing water bottles don't work just leek but I had extra so not worried . I will definitely use them again and will be getting more bits x”
Hey, Miss Barrett! I am so sorry to hear this! If you would like to contact our customer service team on sales@hugglepets.co.uk with any issues, we would be more than happy to help you. We would also like to thank you for your understanding in this matter, and for still leaving us a 5-star review! Have a great day. Kind regards, HugglePets
“I am so happy to have found HugglePets. I was struggling to find Trixie dog treats anywhere. They are my dogs favourite and he was miserable without them. An online search led me to HugglePets and they had a fantastic supply of them, what's more they had bagels and ducky stripes which are like gold dust everywhere else.!
Thank you , you have made my little old dog very happy.
Service was superb, postage was so fair and delivery was fast.
Will be back for more.”
Hey Tina! I hope you are well. Thank you so much for your 5-star review, we really appreciate it, and your lovely comments! I hope your fur baby loves his new treats! :-)
Have a great day! Kind regards, HugglePets
“Good quality product.
Although I was unable to order over the phone as they don't do this service, the Lady on the phone was very polite and helpful and the online ordering was simple and straight forward.”
“Placed an order online. Never received any acknowledgement whatsoever. All I knew was the payment had been taken from my bank account.
I had no idea when or even if it was going to arrive.
Fortunately it did arrive.
Very poor service. Will not buy from again.”
Hi Roger. Thank you for sharing your feedback with us. I am very sorry to hear this. Order confirmations do get sent, sometimes these may show in your spam/junk folder. I can see this has been delivered to you as per the tracking information that your item was sent out with. Again, apologies for any inconvenience caused. Kind regards, HugglePets
Hey Melissa! Thank you so much for your lovely five-star review. We are so pleased to hear this! Have a great day and speak soon. Kind regards, HugglePets
Hey Shaun! Thank you so much for your lovely five-star review and comments! We are so pleased to hear this. Have a lovely evening. Kind regards, HugglePets
“Ordered a crate for my puppy online - arrived within two days. Excellent customer service - I will definitely visit in the future as I realised they’re not that far.”
Hey Hannah! Thank you so much for your five-star review. What a lovely photo! Your fur baby looks so comfortable in their new crate!
Please do come visit! :-)
Have a lovely evening, we hope to see you soon.
Kind regards,
HugglePets
