Hi there Sergio. I am very sorry to hear that you feel this way. As advised by our customer service team, you received the correct item as per your order details. The barcode on the item which you received matches the item and the barcode shown on your order as provided in a screenshot. As we informed you on the 26th of May, in order to receive the colour you want you will need to order the colour "Surf". Thank you, HugglePets
“The collar and the lead looked very cheap when it arrived and colour looked different than the one I chose. Returned the items and I had to pay for return postage . Paid 4£ for delivery and £3.50to return it. Wasted £7.50”
Hi there. I am very sorry to hear this. Sadly I am not able to find any information which can take me to your order and correspondence with the team, however, we do not offer free returns for unwanted items. If an incorrect item was supplied in error we are able to supply a pre-paid label. My apologies. Kind regards, HugglePets
Hey Liam! Thank you so much for your lovely words, and five-star review! We really appreciate it! We look forward to your next visit. Take care, HugglePets
“Clear and easy website to use. Delivery prompt and straightforward. Very happy I found this website as I couldn't find one specific item anywhere else but here, plus the prices are very decent.”
Thank you so much for your five-star review, ahh how cute! Feel free to send us some photographs over to get him featured on our Facebook/Instagram! Kind regards, HugglePets
