“It seems the backing on this mat is different to those of the same design that we previously purchased. The others stay put but the new one is more slippy (it’s on the exact same flooring). Having to look at non-slip adjustments”
Hey Bethaney, thank you for your review. Unfortunately, I am unable to see the item you have referred to in this review, on your order. Your order was placed for two pairs of protective dog socks. Please advise? Thank you. Kind regards, HugglePets
Hi there! Thank you so much for sharing your valued five-star review, we really appreciate it, and your kind words! Have a great afternoon. Kind regards, HugglePets
“we're getting a puppy and wanted a safe haven for her but not a crate, we found the perfect alternative on hugglepets! A lovely canvas carrier /play bag well made easy to put up and take down when not in use sturdy but light just good allround and in a range of lovely colours”
Hi Theresa, thank you so much for your valued five-star review. We take great pride in our fabric crates, so all feedback is greatly appreciated! Have a lovely evening. Kind regards, HugglePets
“Excellent. Can highly recommend. Cannot fault HugglePets. Staff friendly, helpful and caring.
Fantastic customer service as they went to great lengths to sort a problem I had returning an XXL Dog Crate and the replacement Large Dog Crate, quickly received, has proved to be ideal for purpose.
Communicated by both email and telephone. Only allowed to highlight one box below!”
Hi Vivian, thank you so much for your valued five-star review and lovely words. We are more than happy to help out as much we can! I will be sure to pass your comments on to the team. Thanks again, have a lovely day! Kind regards, HugglePets
Hi Brendan. Thank you for bringing this to our attention. I am so sorry to hear this. Due to dispatching thousands of orders on a weekly basis on all forms of platforms, this is not brought to our attention until our customers chase their order. Can I ask you to contact us from the platform you placed your order? We will be able to sort this for you right away. Again, my sincere apologies. Kind regards, HugglePets
“Ordered a dog cage. Good price quick delivery. Cage slightly thinner metal than I would have liked but giant dog cages are hard to come by. Overall very happy though.”
“Great dog toys which have lasted longer than usual and are well loved. The snuffy mat is demanded each evening and is big enough for both dogs together, a Lab and a Tibetan Terrier.”
“We. Roughy and extra large dog crate and it was very easy to order and was delivered before the actual date due.
The crate is strong and sturdy and has been very useful for our ever growing puppy.”
“I used Huggle Pets as I was struggling to find the bedding I use at my usual retailer, but was dissatisfied with the hay that arrived. It to me looked like straw, and when I contacted the customer service team I was told that because the product was in the right packaging, it was the correct product. I mentioned that it could be possible the product got mixed up and I had the right packaging but the wrong product, to which I was told that it was hay because that's what the supplier said it was. I have ordered this brand before several times and never has it looked like what I received, it's way too course and golden, and my Guinea pigs don't like it. But as they are convinced I received the right product, I cannot take this matter any further within customer service. I was advised I could return the products in their original state, but as I opened 1 pack I would not get a refund on this and it's too much hassle to send back 1 packet at my own expense.”
Hi there Hannah, Thank you for your review.
As all telephone calls are recorded, I was able to access your call where you reported this issue to us, a member of our customer service team kindly asked you to send us a photograph of the item received in order for us to have a look into this for you. Once all photographs were sent from you, the team investigated this and were able to confirm the correct item had been received. We were able to confirm this from the barcode provided on the packaging, and from the images, you provided of the item. I have attached photographs for reference. Image 1- The photograph provided in our advertisement. Image two - The suppliers description of this item on their website. Image 3- The image provided by yourself where you informed us that the item was not as described or shown in our advertisement. As we were able to confirm that the correct item had been received, we were not able to issue a replacement or a refund. We did however inform you if you did wish for a refund, you were able to return the item.
Kind regards,
HugglePets
Hi Mark, Thank you for sharing your review with us. I am so sorry to hear that you feel this way, would you like to give us more information about what you think is difficult about our website? All feedback is appreciated in order to help us improve! I can see that your order was placed with us on the 25th of Jan after our cut-off, and delivered to you on the 27th. If you have any enquiries please do feel free to contact our team either by telephone, email, or Facebook chat! Kind regards, HugglePets
“I would order again they seem a decent company some prices a bit expensive in these times. But they aren't only company hopefully all do realize soon and try make prices but cheaper but apart from that great”
Hey! Thank you for your valued 5-star review. We have different deals on a number of products we stock and sell! We also sometimes send discount vouchers to our loyal customers! Kind regards, HugglePets
Hi there Kathryn, thank you so much for your lovely five-star review! We are so pleased to hear you were happy with the service we provided. Have a lovely evening. Kind regards, HugglePets
