“Great website. Fast delivery. Only criticism i have is that i didnt get an order confirmation email or a dispatch email so i kept having to log in to my account to check the status of the order. Other than this small issue I would purchase from them again”
Good afternoon, Samantha. Thank you so much for your valued 4-star review! I am sorry to hear this. I can confirm our website's technical issues have now been fixed! Kind regards, HugglePets
“Great products and prices were fair. However, the website indicated delivery was free over £39 with an asterisk that restrictions apply. When I tried to order to central London, I saw there was a delivery fee, so I clicked on it and there was no information about what the restrictions were. There was nothing, so I called and asked. The agent also didn't know. If there are restrictions to central London, perhaps they shouldn't advertise free delivery over £39?
The other issue I had was that there was no email with my order information provided. I input the wrong address (my fault), but didn't catch it because there was no email sent with my order details.”
Good afternoon, Tim. Thank you for your feedback. I am sorry to hear this. Most mainland areas qualify for free delivery when £39 or more is spent, however, congestion charges etc do sometimes cause an extra fee. My apologies, these charges are from Yodel. Kind regards, HugglePets
“My 2 Cockapoos are very fussy eaters and one has a problem with itchy ears and skin so I have to be very careful with their food. They have to have grain free without chicken and it’s very difficult to find a good quality food that ticks all the boxes and that they will actually eat. I tried Skye and Murphy Salmon flavour and they absolutely love it. They go to their bowls straight away and eat every last bit. They had no tummy issues whatsoever and their coats are lovely and soft and shiny after being on the food for a month. Very happy customers!”
“Very disappointed in follow up after I had to complain about faulty goods. Despite my requesting a partial replacement of the faulty part, I was offered a small monetary refund and the suggestion that I repair myself, along with the implication that I allowed the fault to be caused by my animal. I will never use this company again and would not recommend them to anyone.”
Thank you for your honest feedback, Elaine. We understand how disappointing it must have been for you to feel disregarded and we apologize for the experience you had with us. We are sorry for what happened and understand how it can be disheartening when a partial replacement isn't an option.
At HugglePets, we strive to do our best to accommodate our customers and their pets. We would love to make it up to you and learn from this experience.
Hey Frances, thank you for sharing your feedback with us. I am so sorry to hear this. I am unable to find any email from you on our sales@hugglepets.co.uk email. I am however, pleased to advise you our websites technical issues have since been fixed. Apologies for any inconvenience caused. Kind regards, HugglePets
