innergy Group Ltd Reviews

Name: innergy Group Ltd
Address: Deanhurst ParkGelderd Road,GildersomeLeedsLS27 7LG, , Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG, Leeds
Rating: 4.94

4.9 Rating 2,929 Reviews

99 %

of reviewers recommend innergy Group Ltd

4.9

Based on 2,929 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd Road,GildersomeLeedsLS27 7LG, , Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

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innergy Group Ltd 5 star review on 13th September 2025

19kg Commercial Propane Customer

11kg Propane Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good stock decent people to deal with, perhaps Saturday opening could be considered.”

Helpful Report

(Goole) - Posted 3 years ago

Hi, Thank you for taking the time to leave our Goole depot a review and giving us an amazing 5 stars. Our Goole depot is open every Saturday from 9am - 12pm. I hope this helps. All the best, The innergy Team

Posted 3 years ago

“I went to purchase a gas cylinder from you to find that the price had risen. Yet gas prices had come down, and petrol and diesel had fallen ! So the price should have stayed the same or less. I bought the gas only to receive an email a week later stating a price cut. I ordered another bottle of gas and checked my account and you hadn't taken any money, so being fair and honest i paid for both bottles. The delivery turned up with no notice which is crazy if i wasn't in it would have been a wasted journey. Now I don't have a problem with the driver and you could say why only one star !!! Well i would have given a lot more but you sent me an email stating how you want your customers to treat your staff professionally and zero tolerance to abuse and on and on. I wasn't in anyway abusive to your staff and maybe it was sent to the wrong email address so that is the reason for 1 star.”

Helpful Report

(Manchester) - Posted 3 years ago

Hi James, Thank you for your feedback surrounding your recent delivery and your experience with innergy. The price of natural gas increased significantly last year and has since reduced in price. The price of natural gas often increased by hundreds of percent last year to both domestic and commercial customers. However, whilst the price of LPG has increased since your last order, it has only increased by a fairly small amount compared to the natural gas alternative. As such, we are unlikely to see the same reductions in the price of LPG compared to natural gas as the price of LPG has remained fairly stable. Further, the on-going conflict in Eastern Europe has caused shortages of LPG and has contributed to the recent energy crisis. We have been able to use our scale and leverage to continue to source LPG cylinders at competitive prices which has enabled us to supply our customers at stable prices throughout this challenging period. The emergency LPG temporary surcharge which previously was in place has now been removed from all our cylinders. With regards to your recent bottled gas delivery, we can only apologise that the delivery was made without the depot notifying you and we apologise if this caused you any inconvenience. When we receive customer orders, we ask our customers their preferred day for delivery however, if and when we have to reschedule the delivery for any reason, the Depot Manager should call you to notify you. Last week our Commercial Director shared an email with all of our customers regarding our internal dignity at work policy and our company wide core values. Our company values which include passion, respect, inclusivity and curiosity are values that we massively pride ourselves on. We felt that this is something we wanted to communicate with our customers. Please be assured that this email was in no way directed to yourself. We hope that this may make you consider revising your review and rating us 1 star as we pride ourselves on providing a customer delight service to each and every customer. If you have any queries, please do not hesitate to get in touch with us again. Kind regards, The innergy team

Posted 3 years ago

“Excellent customer service. Excellent price. 5* Will recommend”

Helpful Report

(Leeds) - Posted 3 years ago

Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 3 years ago

“High class supplier, always competetive pricing and prompt delivery. Wouldn't go anywhere else. Recommended to al neighbouring businesses.”

Helpful Report

(Knottingley) - Posted 3 years ago

Hi, Thank you for taking the time to review our services at the Knottingley depot and rating us a fab 5 stars. We're really glad that your orders are delivered in a timely manner. All the best, The innergy team

Posted 3 years ago

“Mark & Andy are fabulous from the York branch, would not go any where else, brilliant 😀”

Helpful Report

(York) - Posted 3 years ago

Hi, Thank you for reviewing our York depot and giving us an amazing 5 stars, we really appreciate it. We are really pleased to receive such great feedback for our depot manager and driver, Mark and Andy and glad that they could help! All the best, The innergy Team

Posted 3 years ago

“Always helpful. Lovely staff when ordering. They come when they say they will ! They always put everything back after changing the bottles. Thoroughly satisfied with them”

Helpful Report

(Manchester) - Posted 3 years ago

Hi Margaret, Thank you for taking the time to review innergy, we really appreciate it. It's great to hear that our staff are helpful and your deliveries are always on time! All the best, The innergy Team

Posted 3 years ago

“Deliveries on time”

Helpful Report

(Goole) - Posted 3 years ago

Hi Martyn, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. We are super happy that your orders are always delivered in a timely manner. All the best, The innergy Team

Posted 3 years ago

“Very responsive to any query raised with great level of knowledge to support you.”

Helpful Report

(Goole) - Posted 3 years ago

Hi, Thank you for taking the time to review innergy, we really appreciate it. We're really glad that our staff are able to respond quickly and are able to support you with any queries you may have. All the best, The innergy Team

Posted 3 years ago

“The driver was very helpful with me being at work and the property being difficult to find!! I really appreciate his help”

Helpful Report

(Manchester) - Posted 3 years ago

Hi Joe, Thank you for reviewing innergy, we really appreciate your feedback. We're really glad that our delivery driver was able to work with you in order to get your order delivered to you! Kind Regards, The innergy Team

Posted 3 years ago

“Friendly and professional team. In fact I travel 20 miles to get my gas bottle as the service I receive from you is far superior to anyone local to me. Keep up the good work 👍”

Helpful Report

(Manchester) - Posted 3 years ago

Hi Steve, Thank you for taking the time to review innergy, we really appreciate it. We aim to provide customer delight with all of our customers and we were so pleased to hear that we have been able to achieve this with the service we provide you. All the best, The innergy Team

Posted 3 years ago

“everything fine”

Helpful Report

(York) - Posted 3 years ago

Hi, Thank you for reviewing innergy and giving us an amazing 5 stars! All the best, The innergy Team

Posted 3 years ago

“First class service, always fast to deliver and very competitively priced! Keep up the great work and you'll make lots of customers very happy 😁”

Helpful Report

(Leeds) - Posted 3 years ago

Hi, Thank you for leaving innergy such great feedback, we really appreciate it. We're pleased to hear that the service you receive from us is first class and your deliveries are always fulfilled in a timely manner. All the best, The innergy Team

Posted 3 years ago

“Very good service nice people respect”

Helpful Report

(Manchester) - Posted 3 years ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. All the best, The innergy Team

Posted 3 years ago

“Gary and his team at Goole always provide an efficient service with a smile. Niamh at Head Office who dealt with a recent query of mine was outstanding with the speed and response. Providing me with excellent information to my complete satisfaction. Well done Innergy for having such excellent staff for your customers”

Helpful Report

Posted 3 years ago

Hi Fiona, Thank you for taking the time to review the service innergy provides you with. It's great to hear that our staff are always efficient and helpful and that your queries are responded to quickly and with all the information you need! All the best, The innergy Team

Posted 3 years ago

“Good communication & efficient delivery”

Helpful Report

(Leeds) - Posted 3 years ago

Hi Gideon, Thank you for leaving innergy a review and rating us an amazing 5 stars, we really appreciate it. Be sure to order. Thank you again for placing your order via our website, be sure you order online again when you’re ready for your refill/exchange. All the best, The innergy Team

Posted 3 years ago

“We were away on the day of our delivery. I anticipated taking the cover off the bottles but halfway into my journey I realised I hadn't, so I was more than pleased to see that the driver had not only connected the bottles but also reassembled the cage for me. So pleased. Keep up the good work!”

Helpful Report

(Leeds) - Posted 3 years ago

Hi, Thank you for taking the time to leave innergy a review, we really appreciate it. It's really great to hear that our driver fulfilled your delivery and made sure your cylinders were connected and the cage was reassembled, ready for your return. All the best, The innergy Team

Posted 3 years ago

“Beth helped me sort some fittings for a job I couldn't get parts for - super service and great customer service. Go Beth! :)”

Helpful Report

(Leeds) - Posted 3 years ago

Hi Nicky, Thank you for leaving our colleague Beth in our Leeds branch such great feedback! We really appreciate it. It's great to hear that Beth was able to help you find all the equipment you needed in order to complete your job. All the best, The innergy Team

Posted 3 years ago

“Great help and always Smiles ( Gary )”

Helpful Report

(Manchester) - Posted 3 years ago

Hi Adrian, Thank you for taking the time to leave Gary, our delivery driver, such great feedback. We're really pleased to hear that Gary is always keen to help and provides service with a smile! All the best, The innergy Team

Posted 3 years ago

“Great friendly team”

Helpful Report

(Goole) - Posted 3 years ago

Hi Amanda, Thank you for leaving innergy a review. We really appreciate the 5 star-rating and the great feedback. All the best, The innergy Team

Posted 3 years ago

“Andy very helpful”

Helpful Report

(Goole) - Posted 3 years ago

Hi Bob, Thank you for leaving feedback on our delivery driver Andy. It's great to hear that Andy was able to help! All the best, The innergy Team

Posted 3 years ago

innergy Group Ltd is rated 4.9 based on 2,929 reviews