“I would like to provide a positive review but my latest order has not gone well. My subscription was processed on 23rd September and I was informed it had been dispatched. However, the dispatch email did not include the Royal Mail Tracking code so I have been unable to determine when it will be delivered. It is now 28th September and even though I have paid for the order it has not arrived and I have no means to determine if it will ever arrive. Note a Royal Mail tracking code was provided but it was for my previous order delivered in August and hence of no use at all.
Further to the above issue I received an email from Heylo Customer Service on 29th September stating that the order was being resent by Royal Mail 24hr service. This was a very good response and restores my trust in Heylo as a supplier of my low carb bread products. In future I plan to use the 24hr delivery option and pay the premium to ensure I get my goods on time. I have revised my review score to 4 star.”
Hi,
Please accept our apologies. This is really unusual but it does look like there has been a glitch with your tracking number. We'll get a full replacement order sent out for you today on 24hrs delivery.
Please let us know if we can help further.
Kind regards,
Team HeyLO!
“I cannot eat regular bread.the adjustment to this bread is easier because it tastes good very low carb once you get used to the texture of some of the varieties. A bit expensive but worth it for my health”
“I love the seeded bread, seeded rolls, the wraps, the seeded bagels and the raisin and cinnamon bread. I have type 2 diabetes and had to be taken off my medication because of side effects. The Heylo products are helping me by keeping my blood sugar below 10 while enjoying sandwiches and treats like the raisin bread.
The granola is also delicious. The only problem is the price especially with postage added.
One improvement for me would be a mixed packet of brownies of 10 brownies. I prefer the hazelnut one. But they are all nice.”
“A very helpful company.Always quick to respond to any query.The price is high but maybe in time if more customers have orders the price will drop. I buy in bulk and freeze. My favourite is bagels. Never needed to return. Please drop prices!”
“I’ve been eating many Heylo products over the past few months and they have become a staple in my families diet and are ordered regularly. I can’t rate the products enough as everything is delicious. From the sub rolls for hotdogs to the delicious tasting cinnamon and raisin bread and everything in between. The rolls are lovely with burgers and salad and sauces. The artisan seeded loaf is filling and nutritious. The flat breads are lovely gently grilled and opened and filled with any filling of my choice. There’s nothing missing from the selection of items as all is delicious and the bagels are very large and filling in comparison to other brands. Delivery is always prompt with a tracking number and the customer service is the best! After eating Heylo over many months I can have sandwiches when hungry which doesn’t push the scales up. Since finding Heylo I’m never hungry. Lovely products, fabulous customer service and prompt delivery. Few companies have this service anymore which is one of the things that makes Heylo so special!”
Wow! Thanks so much for leaving such a detailed review. We're thrilled to hear from customers that have found HeyLO! bread helpful on their health journey - and tasty! So lovely to hear you are enjoying low-carb living! Thank you for sharing! x
“Love Heylo. So far have bought brown & seeded bread, all Granolas, bread buns, wraps & bars. All absolutely fantastic. The low carb has changed my life! I cannot praise Heylo enough. You won’t be disappointed, try it.”
“Love Heylo. So far have bought brown & seeded bread, all Granolas, bread buns, wraps & bars. All absolutely fantastic. The low carb has changed my life! I cannot praise Heylo enough. You won’t be disappointed, try it.”
“Heylo is my go-to company for low carb bakery goods. Their lines taste great, are super low carb and the prices are competitive.
Part of my every day food prep, whether I'm making a sandwich, home made pizza, tortilla wraps or a simple slice of toast.”
