Heylo Reviews

Name: Heylo
Address: Heylo Ltd., 81 Tinshill Lane, Cookridge, Heylo Ltd., 81 Tinshill Lane, Cookridge, North Yorkshire
Rating: 4.61

4.6 Rating 1,395 Reviews

91 %

of reviewers recommend Heylo

4.6

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

About Heylo:

Making keto and low carb fun, tasty and simple. Discover our online shop full of trusted keto and low carb brands and free keto lifestyle tips.

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Heylo 5 star review on 19th October 2024

Tamia Cousillas Barrella

Claire O'Meara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“loved the breads and fruitloaf but the granola brought me out in hives as i am allergic to erythratol do you make any products with zylatol sweetener instead ??”

Helpful Report

Posted 3 months ago

Hi, We don't at the moment but thanks so much for your feedback - the RnD team will take a further look at this. Thanks! Kind regards, The HeyLO! Team

Posted 2 months ago

“Even though the bread was soft it was very chewy mot for me the brown seeded was heavy not for me”

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Posted 3 months ago

“Excellent product and super low carb. However very expensive if using to replace regular bread. Shame Heylo don't supply supermarkets.”

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Posted 4 months ago

Hi, Thank you for your review. It's great to hear that you're enjoying your HeyLO! goodies. :) We are working to get into stores at the moment as low-carb baking can be more costly than regular baking, and we'd like to make it as easy as possible for customers to get their hands on our low-carb goodness! Kind regards, The HeyLO! Team

Posted 3 months ago

“Great products except for the new wrapping for the rolls, flatbread and buns. Why can't you make it like the wrapping your using on the sliced bread??”

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Posted 4 months ago

Hi, Thanks for your feedback on the packaging. We're always looking for ways to improve our goodies and customer experience, so we'll certainly look into this. Hope you enjoyed your breads! x

Posted 4 months ago

“Loved the bagels and flatbreads, the wraps and granary bread, but the white dog rolls and burger rolls were a bit of a chewy texture and an odd after taste which I wasn't keen on. Overall though, quite a good selection pack.”

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Posted 4 months ago

“I have to date only tried the seeded bagels, slightly rubberey texture with an odd aftertaste, not unpleasant but not overly pleasant”

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Posted 4 months ago

“I ordered 2 brown, 1 white plus wraps. I’ve opened one of the brown had it toasted or sandwiches. I’m not keen tbh it’s like chewy rye bread. Sadly won’t be ordering again”

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Posted 4 months ago

“I didn't like it.. It was nice enough BUT I the half of it way.. Rubbery. I'll take my chance with full card, but less”

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Posted 4 months ago

“A bit disappointed really, the loaves were to small and a bit expensive. I think if they become available in the supermarkets and in larger loaves I could give them another go.”

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Posted 4 months ago

Posted 3 months ago

“Bread taste & texture is very good however i personally found every time I ate it I became very bloated & uncomfortable for long periods of time so unfortunately wont buy again.”

Helpful Report

Posted 4 months ago

Hi, Thanks for your review. Most of our goodies are rich in protein and fibre which makes them very filling - depending on the individual it can be advisable to introduce increases of protein and fibre to your lifestyle gradually. Once the body adjusts, the fibre in HeyLO! bread can provide the added benefit of gut microbiome support. If we can help further, please contact us at heretohelp@weareheylo.com x

Posted 4 months ago

“Being a Type 2 diabetic which is diet controlled , it is great to finally eat some bread again ! The Super Seeded bread is a very acceptable alternative to ‘ normal ‘ bread , and is great toasted . The Super Seeded loaf has the lowest carbohydrate and sugar numbers in the HEYLO range . I keep my loaves in an airtight container in the fridge because after my first purchase , 2 loaves went mouldy in less than 5 days . I am currently buying 7 loaves at a time as it is a cheaper option with the free postage and so far , I have not had throw any bread out due to keeping the bread in the fridge .”

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Posted 4 months ago

“The latest white buns there is alot of big Air pockets in them losing half the bun in this new type of bun.”

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Posted 6 months ago

“Certainly lower Carbs/Sugar. My Diabetes checks are much better using the white bread. Its a shame that the loaves are so much smaller than normal loaf size”

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Posted 7 months ago

“Don’t like the aftertaste”

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Posted 7 months ago

“Bread was excellent. Rolls went moldy within a couple of days !! Too expensive for that !”

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Posted 8 months ago

Hi, We’re really sorry to hear there was a problem with your rolls. We guarantee 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. The science of low carb bread items is still relatively new, and although we put a lot of resources and expertise into Heylo products, they can be occasionally susceptible to shortened shelf life, depending on conditions exposed to during transit. Please contact our Customer Service team at heretohelp@weareheylo.com and they will sort your replacements or refund. Kind regards, The Heylo Team

Posted 8 months ago

“The brown bread loaf slices are very small. So, I think the price for it is way too much. Tastes okay though.”

Helpful Report

Posted 9 months ago

Hi, Thanks for your feedback – we appreciate all customer comments and are glad to hear you liked the taste of the Better Brown loaf. Heylo slices are a bit smaller than regular bread as they are packed with protein and fibre - and very filling! They do however weigh a similar amount to a thin white slice. Please let us know if you require any further info at heretohelp@weareheylo.com. Kind regards, The Heylo Team

Posted 9 months ago

“Sorry, not for me. I preferred the brown seeded to the white. It was a texture thing. Bit like a slice of bread and an omlette combined. Just not enough bread texture for me. Ease of ordering and delivery spot on.”

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Posted 9 months ago

“Although low carb foods have improved over time, I still find there is a tangy taste , therefore I will eat it but not by first choice.”

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Posted 9 months ago

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards,The Heylo Team

Posted 9 months ago

“Taste wise 5 out of 5 , value for money 1 star, loaf was very small and price of loaf and delivery was more than a months worth of normal bread”

Helpful Report

Posted 10 months ago

Hi, We're glad to hear that you liked the taste of your Heylo bread. Heylo is a young business at the moment, but we’re putting everything into developing the tastiest low carb bread out there with premium ingredients, however it’s still a relatively new process. Hopefully in the near future we’ll be able to pass on the savings that come with being a larger company. Kind regards, The Heylo Team x

Posted 9 months ago

“Having tried other types of low carb bread which were never that appetizing I was hoping for a better experience with the HeyLo products. I ordered the bagels and the seeded bread. Did not enjoy the bagels - I found they had an unpleasant texture/odour. The seeded bread was ok when toasted until crispy but the slices were tiny - more like the size of a cracker, rather than a slice of bread. I don't think I will be ordering again. Will stick with my homemade chaffles which are both more satisfying and cheaper.”

Helpful Report

Posted 10 months ago

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. A smell is not usually reported on the bagels - they are one of our bestsellers! Please feel free to get in touch at heretohelp@weareheylo.com so we can resolve this for you. Kind regards, The Heylo Team

Posted 10 months ago

Heylo is rated 4.6 based on 1,395 reviews