Heylo Reviews

Name: Heylo
Address: Heylo Ltd., 81 Tinshill Lane, Cookridge, Heylo Ltd., 81 Tinshill Lane, Cookridge, North Yorkshire
Rating: 4.51

4.5 Rating 618 Reviews

88 %

of reviewers recommend Heylo

4.5

Based on 618 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Heylo:

Making keto and low carb fun, tasty and simple. Discover our online shop full of trusted keto and low carb brands and free keto lifestyle tips.

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Heylo 5 star review on 26th January 2022

Claire Boyd

Heylo 5 star review on 20th January 2022

Jaz Dixon

Heylo 5 star review on 19th January 2022

Susan Jackson

Heylo 5 star review on 25th December 2021

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Claire O'Meara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived covered in mould, has a week on the best before date which is clearly wrong. Really disappointed! Will go back to buying the hi-lo sainsburys version instead as at least it’s fresh and I’d actually get to eat it!!”

Helpful Report

Posted 1 month ago

Hi, We're so sorry to hear that your bread didn't arrive in top condition. Please message us at heretohelp@heylo.com with your order number and details of the items that need a refund or replacement. Kind regards, The Heylo Team

Posted 1 month ago

“Thought i was chewing rubber”

Helpful Report

Posted 1 month ago

Very sorry to hear you felt that and it's quite unusual feedback as we get 1000's of great reviews from customers who love the bread! We'd be more than happy to send you a different type incase you prefer that :>) please just contact us at heretohelp@weareheylo.com

Posted 1 month ago

“Didn't get it”

Helpful Report

Posted 1 month ago

Hi - very sorry to hear that as it is very unusual - can I ask, did you contact us at heretohelp@weareheylo.com to let us know? We always ensure every customer issue is fixed and orders delivered :>) we look forward to hearing from you - Heylo x

Posted 1 month ago

Hi, We're sorry Royal Mail let us both down in this way and hope you were satisfied with the replacement items we sent. Kind regards, The Heylo Team

Posted 1 month ago

“I read all the good reviews about this bread, but l just didn't like it.”

Helpful Report

Posted 1 month ago

“Took too long to be delivered. Way too expensive for what it is. Tiny slices that can’t easily be buttered after toasting because bread is floppy!”

Helpful Report

Posted 1 month ago

Thanks for your feedback - we do appreciate all comments that help us improve. Heylo slices do tend to be smaller than conventional high carb bread as they contain higher protein and fats. We're sorry to hear that you didn't enjoy your Heylo order as many of our other customers do. Thanks for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Thanks, Heylo Team

Posted 1 week ago

“I must say I have never eaten anything as disgusting in all my life which was a disappointment as I really miss eating bread , I’m glad lots of people are enjoying your products and its fantastic that you have successfully produced such a lo carb alternative but not my taste”

Helpful Report

Posted 1 month ago

Thanks for your feedback. We're sorry to hear that you didn't enjoy your Heylo order as many of our other customers do. Thanks for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Thanks, Heylo Team

Posted 1 week ago

“Sorry to say, I had to throw bread and roll ,very chewy and has no expiry date on both. My self tried the roll but did not like . Took 3to 4 days for delivery.”

Helpful Report

Posted 2 months ago

“Awful, really dry like a stale loaf even when toasted. Have tried another make before this that is lovely & soft. This went in the bin, had frozen one tried that & it was the same. Back to my other supplier.”

Helpful Report

Posted 2 months ago

“Not even arrived yet a week and 2,days still not arrived”

Helpful Report

Posted 2 months ago

Hi, We're so sorry that Royal Mail have let you down like this as we despatched within 24 hours of your order. We'll organise replacement items to be sent out to you. Kind regards, The Heylo Team

Posted 2 months ago

“I am very disappointed that you keep advertising this bread as "keto bread" when it has so many red list ingredients. I bought it stupidly without checking ingredients first as you don't advertise them on your main ads. So I assumed since it was keto there would be no wheat, potato or oats. I'm very disappointed to see all of those especially as I do keto for health reasons. Please stop advertising your bread as "keto" and advertise it as low carb because that's what it is. Real keto bread is made from sunflower seed flour, almond flour, coconut flour etc and does NOT contain red list ingredients!”

Helpful Report

Posted 2 months ago

“Sorry I didnt like my order. I will try something other than bread next time. Thought it was too heavy texture. So sorry to leave this review.”

Helpful Report

Posted 2 months ago

“Oh my really didn’t like it at all very strange taste very small portions we actually gave it to the local ducks . Expensive mistake”

Helpful Report

Posted 2 months ago

“Ordered a week ago and still not received. It’ll all be out of date at this rate. They contacted and refunded delivery plus bagel charge. Good. However I’ve just opened the pack of lighter white rolls and they are mouldy! Still in date by 6 days according to the date on them. Not impressed”

Helpful Report

Posted 2 months ago

“Disgusting product, all mouldy. Made my daughter sick, never again!!!”

Helpful Report

Posted 4 months ago

Hi, We're really sorry to hear your order wasn't in top condition. Our new recipe has extended freshness and shelf life, and we guarantee five days until best before date. Please message us at heretohelp@weareheylo.com for replacement items. Kind regards, The Heylo Team

Posted 4 months ago

“Very disappointed in the bread / rolls…. Very small in size and dry in texture. Sorry but I won’t be recommending them to other people and placing any further orders.”

Helpful Report

Posted 4 months ago

So sorry to hear you haven't enjoyed the product, unlike many who regularly buy and love Heylo bread. Our slices are a similar weight to average high-carb bread, but they're more dense in nutrition, containing more protein and fibre. We thank you for giving it a try, and if you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Kind regards, The Heylo Team

Posted 4 months ago

“The taste was very off putting. Almost had a burnt aftertaste.”

Helpful Report

Posted 5 months ago

So sorry to hear you haven't enjoyed the product, unlike the thousands of customers who regularly buy and love Heylo. We thank you for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Kind regards, The Heylo Team

Posted 4 months ago

“Whilst the products are great, service times are poor. I have ordered twice and on both occasions the products have arrived later than I would have expected. Also a product I ordered was deleted and the first I knew was when I got a credit notification - if a product isn’t available then don’t let people buy it on the website (surely the website should be updated in line with stock levels?). Whilst I can understand that this is a small growing company, using this as an excuse is really not good enough. If you can’t afford to improve service levels or ensure good stock control, then perhaps your business model is wrong?”

Helpful Report

Posted 5 months ago

Hi, We're very sorry that you have experienced this frustration. We were expecting the stock in time to fulfil orders. We hope the full refund you have received will help reassure you that we care deeply about customer’s experiences with us and it is not the level of our usual service. Kind regards, The Heylo Team

Posted 5 months ago

“I received the two heylo white bread I ordered but bitterly disappointed to say they arrived mouldy so had thrown them away. Waste of £15. Needless to say this is my first and last order.”

Helpful Report

Posted 8 months ago

Hi Maria - very sorry to hear this and we can send you out a free replacement no problem? Your order was delayed in transit for 5 days and as it is a fresh product this will happen - always happy to offer a refund or replacement even though we cannot control delivery issues :>)

Posted 8 months ago

Hi Maria, We are so sorry to read that you have experienced these issues regarding mould/shelf life. The hotter summer months and difficulties with delivery services have proven a huge obstacle for us these last few weeks. We have been working tirelessly behind the scenes to come up with a solution to our shelf life issues and we have now rolled out a recipe improvement across ALL our bread products that will guarantee up to at least 5 days shelf life from you receiving the product (this will even stand true if there are a delays of a few days with postage for any reason). Heylo customers are so often over the moon with our product that it breaks our hearts a little to see that we have fallen below this standard for you. Our promise is to do everything we can to rectify problems when they happen - and your case is no exception. You will of course be refunded or have a replacement for your original order. We are going to get in touch privately shortly to speak with you about sending you some free samples of our new and improved products for you to try. Please accept our apologies and we’ll be in touch regarding the free samples in the next 48 hours. Heidi, Heylo Founder.

Posted 8 months ago

“we were given a loaf of Heylo Bread to try and subsequently placed an order. Frankly, had we known the company used DHL we would not have bothered. The only way we can let companies know that DHL are so bad is to stop placing orders.”

Helpful Report

Posted 1 year ago

“Products are great and everything is fine until something goes wrong with delivery! Customer Services team are very lacking in helping customers get their order and after over 2 weeks of waiting and having to keep getting in touch it has still not arrived!!!! Very poor service!”

Helpful Report

Posted 1 year ago

Hi Nick, Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you have experienced with your recent Heylo order - we take this feedback very seriously and will do whatever we can to try and resolve the issue for you. I have asked for your query to be dealt with as a priority so I really hope we can get this sorted ASAP for you. My apologies once again. Sian

Posted 1 year ago

Heylo is rated 4.5 based on 618 reviews