Name: Heylo
Address: Heylo Ltd., 81 Tinshill Lane, Cookridge, Heylo Ltd., 81 Tinshill Lane, Cookridge, North Yorkshire
Rating: 4.61

“Ordered on black Friday order Delivered 6 days later. So bread not too fresh. Moral of this tale don't order on a friday”

Helpful Report

Posted 4 weeks ago

Hi, We're very sorry to hear that you didn't receive your order within our usual delivery times. Although we despatched your order next day, it appears that Royal Mail had a problem delivering and we will be following this up with them. As a small business, we want our customers to have a great HeyLO! experience every time, and we hope the refund on your order goes a way to making this up to you. Please let us know if we can help further. Kind regards, The HeyLO! Team

Posted 3 weeks ago

“Firstly, arrived jn galfnopened battered box. Secondly, opening my first white bread loaf it was mouldy had to throw away £4.79 in the bin!Thirdly , the rest of my over £30 order is in the freezer, praying it will not be mouldy. Quite frankly I am so disappointed.”

Helpful Report

Posted 3 months ago

Hi, We're so sorry to hear this. It's definitely not the HeyLO! experience we want you to have. We have refunded your loaf and will also be sending a replacement also. The science of low carb bread is still relatively new, and items can occasionally be susceptible to a shortened shelf life, depending on the conditions exposed to after despatch. However, we will always send you a replacement and we're always working on new, even-better recipes! Kind regards, The HeyLO! Team

Posted 3 months ago

“Sadly, thought I was on to a winner with Hey Lo after my first order, however... Second order arrived, with mouldy bagels, with 5 days to go until use by date. Then opened up the white loaf with 10 days til use by to find that was mouldy too. Used the "Let us Help You" contact form to report the issue 3 days ago, with out reply. The odd faulty product would have been fine and forgivable, however, the complete lack of response from their customer service isn't good enough. As far as I can tell, products are very good, shelf life not so good, customer service non-existent... Will not be using again.”

Helpful Report

Posted 3 months ago

Hi, We're sorry to hear this. It's definitely not the HeyLO! experience we want you to have. Our Customer Service Team usually respond within 24 hours - usually faster - once they have received a message. We have refunded these items for you and will also be sending out replacements. The science of low carb bread is still relatively new, and items can occasionally be susceptible to a shortened shelf life, depending on the conditions exposed to after despatch. However, we will always send you a replacement and we're always working on new, even-better recipes! Kind regards, The HeyLO! Team

Posted 3 months ago

“Got the white bread and babs for our friend on his visit . As he is a diabetic. He found both really chewy . So I tried them and also thought the same. The taste was there .”

Helpful Report

Posted 4 months ago

Hi, We're sorry to hear that you didn't enjoy your order as much as so many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Posted 4 months ago

“The bread I received is somewhat old because it has molds in it. I was disappointed and never expected it since I have ordered before and no problem with it.”

Helpful Report

Posted 4 months ago

Hi, We're sorry to hear this. It's definitely not the HeyLO! experience we want you to have. Please let our Customer Service Team know at heretohelp@weareheylo.com and they will sort out a refund and replacement for you as per our 5 days minimum freshness on arrival guarantee. HeyLO! bread is freshly baked; however, the science of low carb bread is still relatively new, and items can occasionally be susceptible to a shortened shelf life, depending on the conditions exposed to. But we are always working on new, even-better recipes! Kind regards, The HeyLO! Team

Posted 4 months ago

“Horrible like eating sponge would buy again It went in the bin”

Helpful Report

Posted 5 months ago

Hi, We're sorry to hear that you didn't enjoy your order as much as so many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Posted 5 months ago

“not too happy with smell and texture,need to cancel subscription sorry”

Helpful Report

Posted 5 months ago

Hi, We're sorry to hear that you didn't enjoy your order as much as so many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Posted 5 months ago

“These rolls had already become mouldy and needed to be discarded well before the sell by date”

Helpful Report

Posted 6 months ago

Hi, We’re really sorry to hear there was a problem with your rolls. Please let our customer services team know at heretohelp@weareheylo.com and they will send you out fresh ones same day. The science of low carb bread items is still relatively new, and although we put a lot of resources and expertise into HeyLO! products they can be occasionally susceptible to shortened shelf life, depending on the conditions exposed to. However, we guarantee a minimum of 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. Please let us know if we can help further at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Posted 5 months ago

“Sadly not a great experience and found all of the six products tasteless and like chewing cardboard. I have always enjoyed bread but sadly this is not a viable alternative and will have to learn to cutout or cutdown drastically my traditional bread consumption. Here’s hoping this brand improves dramatically in taste in the near future, it can’t be easy!”

Helpful Report

Posted 6 months ago

Hi, We're sorry to hear that you didn't enjoy your order as much as so many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Posted 6 months ago

“Absolute rip off! I should have smelt a rat with the absence of a satisfaction or money back guarantee. The loaves are tiny, have the texture of rubber and taste like cardboard. I ordered one white, one brown and a pack of 4 sub rolls, all were inedible (including after toasting) and went in the bin, £17 inc. postage, gram for gram thats more than 8 yes EIGHT times the price of normal bread! Oh and they also signed me up for a regular delivery subscription which I definitely didn't opt for and had to cancel.”

Helpful Report

Posted 7 months ago

Hi, We appreciate your feedback and are genuinely sorry you didn't enjoy your HeyLO! items as much as many of our other customers. Our Customer Services team is always happy to help and we'd like to offer you a refund - please let us know at heretohelp@weareheylo.com if you'd like us to proceed with this. Please be assured that we are not able to sign any customers up for subscriptions, this can only be done when checking out - but we can confirm your subscription is fully cancelled. Regards your other concerns, the high protein and high fibre content of HeyLO! slices does make them very filling, so they are a smaller than regular bread but the main reason people choose HeyLO! bread over supermarket bread is for the super low carbs which require premium ingredients and a lot of recipe development. As we grow as a company, we will be able to pass the savings a larger company can onto our customers. Kind regards, The HeyLO! Team

Posted 7 months ago

“Awful bread, I bought 2 loaves of the seeded, tried 1 slice toasted and put it all in the bin, tastes so eggy, would never buy again or recommend”

Helpful Report

Posted 7 months ago

Hi, We're sorry to hear that you didn't enjoy your order as much as many of our other customers. However, if you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards,The Heylo Team

Posted 7 months ago

“Sorry I did not like it, it was very chewy/rubbery and made me feel sick. Was so looking forward to it as well. Will just stick to Sourdough.”

Helpful Report

Posted 8 months ago

Hi, We're sorry to hear that you didn't enjoy your order as much as many of our other customers. However, if you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards,The Heylo Team

Posted 8 months ago

“I was very happy and satisfied until the last order.”

Helpful Report

Posted 8 months ago

Hi, We're sorry to hear that you didn't enjoy your order as much as many of our other customers. If we can do anything to help, please get in touch with us at heretohelp@weareheylo.com Kind regards, The Heylo Team

Posted 8 months ago

“Service great. First time tasting any no carb break and sorry, it's inedible. Gave it away to a neighbour in the village. I'd rather have one slice of normal bread than a whole loaf of this any day.”

Helpful Report

Posted 9 months ago

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards,The Heylo Team

Posted 9 months ago

“Purchased seeded bread white bread pizza bases and cinnamon loaf sad too say all landed I the bin I didn't kie the stuff noether did my husband Total waste of my money”

Helpful Report

Posted 9 months ago

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards,The Heylo Team

Posted 9 months ago

“I decided to try Heylo bread after seeing so many positive reviews online. Since the postage was quite high, I had to place a £30 order to qualify for free shipping. In hindsight, I wish I had ordered just one or two loaves to test first. Unfortunately, the bread has an unpleasant taste, and I struggled to enjoy even a couple of slices. It’s so disappointing that I now question the overly positive feedback I’ve seen on social media. The concept of low-carb bread is great, but the execution is far from where it needs to be. I regret wasting my money, and sadly, 99% of my order is going in the bin. I absolutely would not recommend Heylo to anyone.”

Helpful Report

Posted 9 months ago

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards,The Heylo Team

Posted 9 months ago

“I'm sorry not for me , yuk , like rubber as toast , I found it stringy and no taste. Sorry but I thought oh great this will help me get over my bread cravings....chucked it to the birds but even they spit it out and I'm not joking , had to go out and pick it all up again 😅”

Helpful Report

Posted 9 months ago

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards,The Heylo Team

Posted 9 months ago

“The bread slice was ridiculously small and the texture of the bread was very dry too . Not very nice to look at and taste was quite bland . You need to make some major changes as I am not buying from here again ! Regards Nasrine Begum”

Helpful Report

Posted 11 months ago

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. The slices are a bit smaller than regular high carb loaves, but they are packed with protein and fibre - so very filling. We may be developing a larger loaf in the future. However, if you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com. Kind regards, The Heylo Team

Posted 10 months ago

“Not enjoyed it at all. The bread smelled strange and tasted quite fishy. I ended up throwing it away and having 1 slice out of the whole loaf. High expectations, total disappointment.”

Helpful Report

Posted 11 months ago

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. It's not usual for a smell to be reported. Please feel free to get in touch at heretohelp@weareheylo.com so we can resolve this for you. Kind regards, The Heylo Team

Posted 10 months ago

“Awful bread, I had expected something better.”

Helpful Report

Posted 11 months ago

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. We make various different low carb breads and you may prefer an alternative from the Heylo bakery. We'll be in touch to see if you would like to try something else. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Kind regards, The Heylo Team

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

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