“Fantastic quality and customer service. Delivery is quick and refunds very efficient. Even though it was my mistake in the end! Absolutely no complaints whatsoever. Lovely products too. So much better and varied than anything you can attempt at home.”
“Absolutely love this bread
The options you have with the bread are delicious
Would subscribe but not always got the money as this is such a treat!!!👻”
“What an absolutely gorgeous bread, rolls, bagels etc. I never eat any other bread now delivery is usually very fast and reliable would highly recommend this company”
“I just love their products, especially the granola, flatbreads keto flatbreads, crackers and wraps. They are super tasty, delivered exceptionally quickly. A very efficient service at a reasonable price.”
Hi, It makes our day to hear that you've had such a fab HeyLO! experience - and that you're enjoying your low-carb goodies. Thanks so much for sharing x
“First order arrive when it should and well boxed . So far I’m liking what I’ve had .
Seeded loaf , hot dog rolls and flatbreads.
I’ve had other breads which have funny smells when toasting and taste unpleasant .
Heylo so far has impressed me . Will be ordering again for sure .”
“Very pleased with Heylo products. Arrived well packed and delivery good. I bought a mixture of bread, rolls and bagels. Everyone of products are lovely and can recommend.”
“Firstly, arrived jn galfnopened battered box. Secondly, opening my first white bread loaf it was mouldy had to throw away £4.79 in the bin!Thirdly , the rest of my over £30 order is in the freezer, praying it will not be mouldy.
Quite frankly I am so disappointed.”
Hi, We're so sorry to hear this. It's definitely not the HeyLO! experience we want you to have. We have refunded your loaf and will also be sending a replacement also.
The science of low carb bread is still relatively new, and items can occasionally be susceptible to a shortened shelf life, depending on the conditions exposed to after despatch. However, we will always send you a replacement and we're always working on new, even-better recipes!
Kind regards,
The HeyLO! Team
“Sadly, thought I was on to a winner with Hey Lo after my first order, however...
Second order arrived, with mouldy bagels, with 5 days to go until use by date. Then opened up the white loaf with 10 days til use by to find that was mouldy too.
Used the "Let us Help You" contact form to report the issue 3 days ago, with out reply.
The odd faulty product would have been fine and forgivable, however, the complete lack of response from their customer service isn't good enough.
As far as I can tell, products are very good, shelf life not so good, customer service non-existent...
Will not be using again.”
Hi, We're sorry to hear this. It's definitely not the HeyLO! experience we want you to have. Our Customer Service Team usually respond within 24 hours - usually faster - once they have received a message. We have refunded these items for you and will also be sending out replacements.
The science of low carb bread is still relatively new, and items can occasionally be susceptible to a shortened shelf life, depending on the conditions exposed to after despatch. However, we will always send you a replacement and we're always working on new, even-better recipes!
Kind regards,
The HeyLO! Team
“Love heylo , the seaded bread is defo my thing , toasts well , tastes like normal seaded bread , great for freezing . I do enjoy the crisp bread as well . Only downside is that it takes a while to receive a delivery so you need to plan well in advance . I also wish you would have more products to choose from , a better bigger variety of keto products .”
