Name: Somerset Bridge Limited
Rating: 3.86

“Chloe looked after me today. Very professional and straight to the point.”

Posted 3 years ago

Hi, We do appreciate your feedback about the recent experience that you have had with ourselves. We do strive to provide excellent customer service at all times, and we are pleased to hear that you have had such a positive experience with us! We will ensure that the agent and their manager are made aware of the feedback which you have kindly taken the time to provide. If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 years ago

“Great service very supportive”

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Posted 3 years ago

Hi, We do appreciate your feedback about the recent experience that you have had with ourselves. We do strive to provide excellent customer service at all times, and we are pleased to hear that you have had such a positive experience with us! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 years ago

“Excellent customer service. Really knowledgeable and understanding about everything.”

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Posted 3 years ago

Hi, Thank you very much for the feedback you have provided about your recent experience with us. We do strive to provide excellent customer service at all times, and we are pleased to hear that you have had such a positive experience with us! Yours faithfully, Somerset Bridge Limited

Posted 3 years ago

“Antonia was so very helpful with my call today, she sorted out my query and helped with my non fault claim. Highly recommend took her time to explain and go through details very well. 5☆”

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Posted 3 years ago

Hi, We do appreciate your feedback about the recent experience that you have had with us. We do always aim to provide great customer service, and we are pleased to hear that you have received such good customer service from our team! We will, of course, pass on the positive comments to the agent and their manager too! Yours faithfully, Somerset Bridge Limited

Posted 3 years ago

“I’ve spoke to an agent called Tom and he couldn’t be more helpful explaining everything and what was going to happen next, we couldn’t recommend these guys enough.”

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Posted 3 years ago

Hi, We do appreciate your feedback about the recent experience that you have had with us. We do always aim to provide great customer service, and we are pleased to hear that you have had a positive experience with us! We will, of course, pass on the positive comments to the agent and their manager too! Yours faithfully, Somerset Bridge Limited

Posted 3 years ago

“Very good in communication and helpful to understand the situation”

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Posted 3 years ago

Hi, Thank you very much for the feedback you have provided about your recent experience with us. We do strive to provide excellent customer service at all times, and we are pleased to hear that you have had such a positive experience with us! Yours faithfully, Somerset Bridge Limited

Posted 3 years ago

“Tom was very professional, helpful and courteous. Explaining the whole process and answering all my questions. Was a pleasure talking to him”

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Posted 3 years ago

Hi, Thank you for taking the time to provide feedback about your recent experience with us. We do strive to provide excellent customer service at all times, and we are pleased to hear that you have had such a positive experience with us! We will, of course, pass on the positive comments to the agent and their manager too! Yours faithfully, Somerset Bridge Limited

Posted 3 years ago

“Tom was amazing. Call cut off, he called back promptly. Dealt with everything with ease. Well done and thank you”

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Posted 3 years ago

Hi, We do appreciate your feedback about the experience that you have had with us. We do always aim to provide great customer service, and we are pleased to hear that you have had such a good experience. We will of course pass on the good comments too to the agent and their manager. We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 years ago

“Zoey was extremely helpful.”

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Posted 3 years ago

Hi, Thank you very much for the feedback you have provided about your recent experience with us. We do strive to provide excellent customer service at all times, and we are pleased to hear that you have had such a positive experience with us! We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 years ago

“Disgusting company no help”

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Posted 3 years ago

I am sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us continuously improve our service. We would appreciate the opportunity to assist you further. Please contact 0344 8409515 or email reviews@sbgl.co.uk.

Posted 3 years ago

“I clicked i star, but they aren't even worth that........ I have been on hold for nearly 2 hours with the claims department. What is their call response time. What ever it is, it’s far too long, and clearly unacceptable. Not a hope in hell will I renew my car insurance with them They are not fit to be insurance brokers.”

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Posted 3 years ago

“This is one of the worst insurers I had to deal with... very unprofessional, not doing their job right, complicating things and in general just rubbish. I had to constantly chase every day what was happening with my claim. It was recorded wrong and just complicated things and till now I suffer from their bad decisions. Hard to get anything out of them, been ignored and fobbed off. Very poor service and lack of support. Would not recommend to anyone. Other associated names / companies with this broker and insurer are - dobenham - vavista - go skippy - somerset bridge insurance services”

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Posted 4 years ago

“A car driver, insured by Watford Insurance Company (who correspond by email from Eldon, and whose phone number goes through to Somerset Bridge Insurance) destroyed 30ft of my front garden, including the brick wall, wooden fence and mature shrubs, just before I was going to put my house on the market. The estimated costs of the damage are circa £5k. The driver was under the influence of recreational drugs and was having a seizure for about 20 minutes - we helped him to breathe until the ambulance service arrived and took over. The driver was solely to blame. He was escorted by the police from the hospital to the custody suite! He is just lucky that he didn't kill someone. Perhaps it's not surprising that such a low-life chooses an insurance company such as this. To-date, their response has been to shirk their responsibility for their driver and suggest I claim off my own insurance. THIS WILL NOT BE HAPPENING. I have no qualms about going to the Ombudsman about this, but it's important that people are aware of this company and avoid at all cost. The incident occurred in May, and whilst I was calling for an update on the claim just now, having been on hold for 20 minutes (last time it was longer) I have been cut off without being able to speak to anyone. I was told some weeks ago that they won't be able to assess the cost of the damage to my garden as they deal with vehicles. So, do your policies reflect that your drivers are not insured if they cause damage to some's property? It's not my problem that you don't know how to assess the damage - but it IS YOUR RESPONSIBILITY TO PAY SOMEONE WHO CAN!! I have provided quotes for people I know and trust to carry out the work - it has taken me hours to get that far. I understand that I can claim for my time in dealing with this matter, but if I need to get more then it will all add to the claim. It looks like my next steps will be via the Financial Services Ombudsman. All I want is the damage to be rectified ASAP. It's been over 2 months so far and it hasn't progressed at all.”

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Posted 4 years ago

“I bought an insurance cover (more precisely a third-party, fire and theft) from Debenhams (Somerset Bridge Insurance). With policy number: DSPC7260160282, for the cover of a MERCEDES-BENZ E 220 AVANTGARDE C, 2005 model year with registration number KR55YVK. The cover started on the 10/02/2020 and was supposed to end on the 10/02/2021 (see attachments C1, C2 and C3). On the 17th of December 2020 at night, my car (KR55YVK) just stopped working, it was salvaged and on the 18th of December 2020, I got an affordable car which is a BMW 5 Series, 2005 model year with registration SJ05EPE. I just want to mention that before this time, a few months ago, I had asked a Debenhams insurance representative during a phone call I made to make a monthly payment (usually at the end of the month) if my policy allows for the change of a vehicle and she answered yes that I am well within my right to do that and call them to make the adjustments after getting any vehicle of my choice in the future. On the 18th of December 2020, I tried to make adjustments to my policy online to my new vehicle and could not, I called to do it over the phone, and they could not. They advised that they have referred the matter to an underwriter who will get in touch with me within 48 hours. I waited for about 5 days and heard nothing and on the 23rd of December 2020 (14:59 GMT), I contacted Debenhams and I was informed that the underwriter cannot cover my vehicle and that I am required to continue paying my premium for vehicle KR55YVK. I was very disappointed because not only have I been left without an insurance cover for about 6 days, but I was also asked to pay for what I am not using. I told Debenhams that if they cannot provide a cover for me then they need to refund me the remainder of my premium paid, cancel the policy without any charges and let me go get insured somewhere else. Debenhams refused and tried to pass blames to the underwriter claiming that I will be charged cancellation fees. The phone call ended by saying the one of their managers will call me on mobile phone to discuss this further. I did not get any call and after a week, on the 30th December 2020 I got an email (see attachment E1) from Sam Robins (Debenhams representative) who asked me to say what my query is (instead of coming to me with a solution via a phone call as promised, he is asking about my query again via email). I replied Sam’s email (see attachment E2) within a few minutes. Sam replied to me (see attachment E3) on the 2nd of January 2021 stating that the cancellation fee has been waived and that I should confirm that I am willing to go ahead with the cancellation. I replied to Sam’s email the same day (see attachment E4) requesting for the refund of the remainder of my premium paid among other things that I had requested for. On the 4th of January 2021 at 18:27 GMT I got a call from Sam. We spoke and I requested for my refunds, compensation, certificate of no claims and the cancellation without fees. I made Sam understand the inconveniences and cost that made me deserve a compensation and Sam said that other colleagues and the underwriter would be consulted and that I will be called back. On the 7th of January 2021 at 15:47 GMT I got a call from Sam who asked me for further details and ended the call by saying that other colleagues and the underwriter would be consulted and that I will be called back. Since then, I did not hear from Sam until the 16th of January 2021 when Sam wrote to me (see attachment E5) with a different mixed message telling me to setup a debt payment plan with them. This infuriated me even further as I replied (see attachment E6) and asked Sam if previous notes and phone calls were actually taken into consideration or this was a message meant for another customer. To this end, we have indirectly reached a deadlock. And my stance is that since the underwriter could not insure my changed car despite previously telling me that my car can be changed during my policy, I deserve a no fee cancellation, a refund of what is left in the premium, certificate of no claims for the period involved, and a compensation for all the time, cost, risks and inconveniences experienced as a result of this uncooperative treatment, communication and customer service. To further shore up why I deserve a compensation, firstly, I am the carer form my grandparents. Without me they would not be able to get out of their bed, wash, feed, go to toilet and have a normal life. I was unable to carter for them and when I managed to, I incurred heavy costs on transportation. Secondly, because of the industry that I work within, I was classed as a key worker who is busy get things done so that people can get their vaccines and tests done in a timely manner for a normal life to resume and get the economy working again. The lack of an insured vehicle meant that I could not commute to do my job or incurred heavy costs in commuting to do it. Thirdly, the lack of an insured vehicle meant risks as I used public or private (yet public) transportation. This is when infections with a new strain of the virus was discovered and I was exposed to it as a result of this poor customer service. Fourthly, this started from the 18th of December when I could not visit those family members that are in my bubble to share gifts and do things like most families did, I either could not do them or incurred heavy costs to do them. Fifthly, I have not been able to do my shopping or incur heavy costs in doing them. Note that I am on a diet and some food items are obtained only from selected stores. Before Debenhams attempt to blame Covid-19, I acknowledge that it has been a difficult year for everyone and for me with losing my father during the month of May 2020, having more family members in need of critical care to tend to, and having to spend time arguing in all this to Debenhams on various occasions and days as well as writing this statement. Debenhams has forgotten that it is the loyalty and tiny voices of customers like myself that makes them who they are. As a conclusion, my stance is because the underwriter could not insure my changed car despite previously telling me that my car can be changed during my policy, I deserve a no fee cancellation, a refund of what is left in the premium, a certificate of no claims for the period involved, and a compensation for all the time, cost, risks and inconveniences experienced as a result of this uncooperative treatment, communication and customer service.”

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Posted 4 years ago

“Trying to make me liable for a substantial 5 car claim a month after I cancelled my insurance and sold the vehicle. I've sent them proof of everything proving this. Sent to the financial ombudsman now.”

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Posted 4 years ago

“Disgusting service, not surprising they constantly change their name. I am no longer using this company, thank goodness after a very bad experience following an accident in 2019. I will never go near them again and definitely DO NOT recommend them. STEER CLEAR!!!!”

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Posted 4 years ago

“This is a fraud company!!! STAY AWAY FROM THEM.”

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Posted 4 years ago

“BEWARE FRAUD!!!!!!!!!!!! This company underwrites car insurance for Go Skippy and various others. They will use every loop hole possible to get out of settling your claim! Avoid at all costs and go direct to a reputable Insurance you have heard off and AVOID the nightmare we have just been through after our pride and joy was stolen during a horrible Burglary at home. Please read the reviews all over the net about GO Skippy, Eldon Insurance, Watford Insurance or Somerset Bridge as they are all affiliated with each other.”

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Posted 5 years ago

“FRAUD COMPANY STAY AWAY FROM THIS COMPANY..!”

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Posted 5 years ago

“Their policy holder caused a accident accepted the blame 3 times Eldon would still not deal with me and I had to go via my insurance and pay the excess, to recovery my vehicle etc. I am convinced if you insure with them they look for ways of costing third parties the most money so they have an excuse to increase your premiums. Avoid Go Skippy and Eldon Insurance at all cost!!!!!”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Somerset Bridge Limited Reviews