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Somerset Bridge Limited Reviews

3.8 Rating 182 Reviews
69 %
of reviewers recommend Somerset Bridge Limited
Company Reviews Metrics
3.8
Based on 182 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“This was the first time that we have submitted an insurance claim for a vehicle. The service provided by both the out of hours first notification contact (Molly) the claims handler at Somerset Bridge (Karen) to be first class. All of my questions and options all answered politely, quickly and precisley.”
Helpful Report
Posted 2 months ago
Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 2 months ago
Mr Liam Kay
Verified Buyer
“I phoned after the accident on Sunday and the assistance wasnt great little information given by first assisatant. 2nd assistant I spoke to on Sunday told me to ring Monday at 9. The caller on Monday at 9am was very good was very clear with what would be happening going forward.”
Helpful Report
Posted 6 months ago
Dear Mr Kay, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. With regards to your initial interactions with our staff, I would like to sincerely apologise for any inconvenience caused when reporting the incident to us. I have provided this feedback to the relevant department. I will also ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 5 months ago
Anonymous
Verified Buyer
“In all honesty I’ve not been overly satisfied with the service I’ve been receiving after having to make a no fault claim. However I most recently had dealings with Tom and he went above and beyond for me, I genuinely felt like he cared and wanted to help and I finally feel like I’m getting somewhere with my claim.”
Helpful Report
Posted 10 months ago
Hello, Firstly, we aim to provide excellent customer service at all times, and while I am pleased to hear that you have had a positive experience with one of our handlers, I am sorry that you do not feel we have continually met this expectation. We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 10 months ago
Anonymous
Verified Buyer
“Very confusing made to feel guilty even though I was innocent party customer service lady was polite but not very good experience”
Helpful Report
Posted 10 months ago
Hello, Firstly, we aim to provide excellent customer service at all times, and while I am pleased to hear that you have had a positive experience with one of our handlers, I am sorry that you do not feel we have continually met this expectation. We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 10 months ago
Mick
Verified Buyer
“With regards to the date I would like to inform whoever it may concern the date of incident was the 21st of August at 12.25am and not the 10th of June where that date came from is a mystery to me but apart from that I'm happy with the way I've been dealt with”
Helpful Report
Posted 1 year ago
Dear Mick, Thank you for your above review and for notifying us of a change to the claims information. Regretfully, I am unable to trace the claim on the limited information within this comment. You can contact us on 03448409515. Alternatively if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Somerset Bridge Limited is rated 3.8 based on 182 reviews
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