Name: Somerset Bridge Limited
Rating: 3.86

“Con artists. Will do everything in their power to get out of paying a claim. Screwed by them over a technicality. Do not trust this company. (Office must be underneath an arch in the Camen islands)”

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Posted 5 years ago

“Somerset Bridge Insurance - Fraudsters, Scammers and incompetent. What an absolute joke of a company, how they manage to stay in business and duck and dive under the radar of government laws is absolutely shocking by changing their company name every few months to try and escape the negative criticism. Took out a policy with them and after paying my deposit of £180, they instantly cancelled my insurance within 7 days due to discrepancy on my no claims. Once i sent a complaint, i got a response after 10 days, way after the cancellation time of 7 days. Therefore I cancelled before they could say they cancelled my policy. Upon receiving feedback from my complaint they admitted that they called my previous insurance to get clarification that my no claims is accurate and they said they got the confirmation and admitted they were at fault. So what did they do about it? They told me that they will amend my policy so that they can change the cancellation to cancelled by policy holder and not by them so it won't affect my future quotes by saying I had a policy cancelled. Even tho I cancelled myself anyway. This was the compensation they have offered me, when in reality they've took £180 off me and I've had to get emergency insurance elsewhere which has cost me about £600 more per year than what I was originally quoted when i took out a policy with somerset bridge insurance. They have stated that I am entitled to a £50 refund of the initial £180 deposit, so basically they've charged me £130 for 3 days insurance as well as causing me tremendous stress and anxiety. Hours of phone calls going round and round in circles with foreigners on the phone. I have been waiting 12 days for the refund of £50 and I am still waiting today. AVOID THIS COMPANY AT ALL COSTS, MAJOR SCAMMERS AND FRAUD COMPANY WHICH CHANGES THEIR NAME EVERY FEW MONTHS TO AVOID GETTING CAUGHT. This company needs investigating by criminal law.”

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Posted 5 years ago

“Eldon have now changed their name again... They are now know as Somerset Bridge Limited, same address. Dreadful company. An accident has been logged against our vehicle - third party claim. Can't give exact details of the time of the incident. We haven't been involved in any accident. Car been examined no damage. Have still accepted responsibility on our behalf. Contacted financial ombudsman who are now dealing.”

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Posted 5 years ago

“Do not use this company as they are shocking, i had an accident in 2018 and still fighting the case as they will not pay out but quick enough to continue to take my monthly payment off 100+ a month and then try to renew my insurance even tho car wrote off , had there staff tell me theres not reason that they should not pay received a letter to say they was paying then they changed there mind. Also they asked for all my details keys tracker fob to the car as they was paying and kept them even tho i rang to ask why they not taken the car to get told there not paying DONT use this company or any company that these deal with”

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Posted 5 years ago

“Do not use this company as they are shocking, i had an accident in 2018 and still fighting the case as they will not pay out but quick enough to continue to take my monthly payment off 100+ a month and then try to renew my insurance even tho car wrote off , had there staff tell me theres not reason that they should not pay received a letter to say they was paying then they changed there mind. Also they asked for all my details keys tracker fob to the car as they was paying and kept them even tho i rang to ask why they not taken the car to get told there not paying DONT use this company or any company that these deal with”

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Posted 5 years ago

“The worst company ever, this is SCAM COMPANY!!!! AVOID AT ALL COST! They are unprofessional, Eldon insurance are the underwriters of GoSkippy and Depenhams insurance.”

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Posted 5 years ago

“Do not be fooled by the low prices they offer, it is honestly not worth it. Pay that bit more to go to an insurance that actually does something. Over a year later, after being in a accident that was not my fault I was made to pay my excess and claim on my insurance when there is dash cam proof of a vehicle hitting me. Whenever you call up you sit on hold for 30 mins to an hour and get told we are still waiting to here from the other party a year later!! I have now changed insurers but am still having to chase this company because not once will they ever call you to update you on the claim. Insurance went form £600 to over £2,000 with them and they had the cheek to call and ask why I was leaving? Awful company, awful service. Really do not understand how they are allowed to continue trading They take your money and then do absolutely nothing! One year on and still no closer to getting any of my money back or NCD”

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Posted 5 years ago

“AVOID this company! Awful service, no support and certainly would not recommend this company. Scammers, I was insured with them over 5 years ago now, had no emails, text or phone calls saying I was involved in a accident, which didn't happen. My car was parked on the road side, which didn't happen. As I wasnt there also they could not provide details to who exactly was making a claim against me, if there was one. 9 months later my policy shot up and no claim bonus reduced because of this and I was over charged for my renewal quote. They have settled the claim without me admitting to it. All they had to do was ring my mobile phone number. Stay well away from these people they shouldn't even be a insurance company it's a total scam!!! They owe me thousands and the stress it’s caused has affected my health!!!”

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Posted 6 years ago

“Do not use debenhams insurance underwritten by Eldon. I ignored bad reviews thinking people had made a mistake, that it wouldn't happen to me, no claims or accidents in 15 years etc. I was very, very, very, very wrong. I had a non fault accident in November 18, I'm still awaiting payout for the car, they took at the scene and never saw again. Not only that debenhams renewed my car insurance automatically without my permission and then charged me £180 to cancel, for the car they still have that I do not!! Do not use this company. They never answer phones and you will not get paid out for your car. Pay a bit more and go with someone else, please do not make the mistake I did.”

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Posted 6 years ago

“AVOID this company! They are cheap but not worth the hassle and stress that comes with it! I received a letter from Eldon about a claim I was never involved in or nor were I anywhere near the location on the day or time it stated, they are an absolute scam had engineers check my vehicle and no sign of damages at all. 6 months later and they still haven’t cleared the false claim they made against me! I am not even able to get a quote from any insurance company. I can’t stress enough what a load of scammers they are! This company deserves to be closed down!!”

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Posted 6 years ago

“Awful service, no support and certainly would not recommend this company. Definitely not interested in helping it’s paying clients to protect their status and no claims bonuses. Several operatives all giving conflicting information. My advice, do not consider this company.”

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Posted 6 years ago

“If I could give zero I would. Shunted in the back by a truck well over two months ago, still disputing liability. They had a dashcam in the truck, witnesses and footage from street cameras. Insurance nearly doubled now I’ve come to renew and lost my no claims discount. Steer clear.”

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Posted 6 years ago

“Absolute shower of rip off bastards !! Do not go through these people! They owe me thousands and the stress it’s caused has affected my health!!! Find other company for insurance apart from them”

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Posted 6 years ago

“What a shower of complete scammers , / go skippy, what ever they go by! I had a car and had paid in full for year, the car got stolen and they never paid out because my mods on car were wind deflectors ! Ok fair enough! It was only 2 grand, I took the hit, so then I bought a £8500 focus whic I phoned them up and wanted insured changed to this! They said this was fine , then anther 2 months later I got stopped by police , got done for no insurance , so 6 points and £300 fine, so phoned them and ask why I got this, they said I never transferred it over, Another 4 weeks later and I had bad crash, and guy in my car got hurt, he got payout of £97000 , which they are saying I am due because of a conviction I never had before I got insured with them , which is lies! They not only need to pay out for accident I had, they need to get closed down! Absolute chancers”

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Posted 6 years ago

“Scammers, I was insured with them over 3 years ago now had a email saying I was involved in a accident which I was baffled by. The time and date wasn't legit as I wasnt there also they could not provide details to who exactly was making a claim against me if there was one. 3 months later my policy shot up because of this and I was over charged and was told I would get money back once the claim was settled another lie. My no claims come back and was never refunded any more money that I over payed. 3 years later which is today I have a email saying that I am due in court over this?? Stay well away from these people they shouldn't even be a insurance company it's a total scam!!!@”

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Posted 6 years ago

“Amazing Customer service, I had to wait a few days to get my query investigated but I was kept up to date at all times by the team. Cant fault them!”

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Posted 6 years ago

“Would have given no stars but this isn't an option. Poor service. Incorrect data notified to Claims & Underwriters Exchange which I am now trying to get resolved without satisfaction.”

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Posted 6 years ago

“Scam of a insurance took 4 years no claims off me over over charged me and then gave me my money back. Over 3 years later I have a DO NOT REPLY email off them regarding a accident which apparently a solicitors called sintons are dealing with why after 3 years would all this be brought up again this insurance company is bent.”

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Posted 6 years ago

“Most awful company I have ever dealt with. Won’t communicate with courtesy car company to release my courtesy car. I am not able to work without a vehicle. Spoke to them for over 6 hours in last 3 days and still no resolution. Disgusting scam Company”

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Posted 6 years ago

“I would avoid this company at all cost I had a crash on 30th jan and only recently had any communication. I spoke to a guy in the third party team and he was so rude he actually laughed at me down the phone and tried to refuse me speaking to any superior/manager. I then spoke to the manager and he was a little bit better I have requested to call and still yet to receive this. Feels like they are not helping at all. They received CCTV of the guy going into me and are still saying it’s my fault even though it wasn’t I now have a car that it not driveable and they are staying they do not care. I cannot wait for my policy to be over with rude, disrespectful and not worth a penny. If I could I wouldn’t even give them 1 star.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Somerset Bridge Limited Reviews