Name: Somerset Bridge Limited
Rating: 3.67

“Helpfully person ,thanks”

Posted 1 day ago

“Very easy to talk to, explained everything in detail so i understood what was happening and what i needed to expect next. Liam was very polite, informative and explained everything clearly.”

Helpful Report

Posted 1 week ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 6 days ago

“Very helpful staff”

Helpful Report

Posted 2 weeks ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 6 days ago

“Ellie was very helpful and pleasant for a very stressful situation. Sorted any problems we had great help.”

Helpful Report

Posted 2 weeks ago

Dear Mr Hartshorn, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 6 days ago

“I have just contacted Sbl to report an accident and the staff spoken to have been extremely understanding and dealt with matters promptly and gave clear information as to what happens next.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 6 days ago

“I phoned after the accident on Sunday and the assistance wasnt great little information given by first assisatant. 2nd assistant I spoke to on Sunday told me to ring Monday at 9. The caller on Monday at 9am was very good was very clear with what would be happening going forward.”

Helpful Report

Posted 2 weeks ago

Dear Mr Kay, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. With regards to your initial interactions with our staff, I would like to sincerely apologise for any inconvenience caused when reporting the incident to us. I have provided this feedback to the relevant department. I will also ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 6 days ago

“Had an accident. The lady on the phone was absolutley brilliant. she made me feel calm and that everything was ok, and that we will sort this together. Gave me plenty of information too. I could not be happier with the way she handled it all!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 weeks ago

“I spoke to Helen this morning to report an incident. She started by asking if I was OK after it all, which was so kind. She answered all my questions with great patience and was so kind throughout the entire call. Fantastic customer service, thanks so much. You made a stressful experience manageable!”

Helpful Report

Posted 4 weeks ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 weeks ago

“Excellent service”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Very helpful. Really kind and supportive person”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for providing feedback about your recent interaction with one of our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Very quick response put me at ease dealt with professional”

Helpful Report

Posted 1 month ago

Hello, Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that your feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Tom was extremely friendly and helpful! Made the whole process very easy”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that your positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Helen was amazing she has been the most helpful call handler I have spoken to during the past four week of turmoil. She actually explained everything that no one else has managed to do. She also highlighted that my personal injuries had not been taken down correctly.”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service and we are pleased to hear that you have had a positive experience with us. I will ensure that your feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“An absolutely wonderful lady helped me today. I have made so many phone calls and today everything was sorted with the insurance! Please give the amazing lady I spoke to a pay rise!!!!”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“The lady on the phone was just the loveliest lady of all and is absolutely fantastic at her job I haven’t been involved in an accident before so wasn’t aware of the process this lady is informative, helpful, understanding, and has taken the stress out of this process for me by explaining the process.thank you”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Excellent, friendly professional service. Thank you”

Helpful Report

Posted 2 months ago

Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“I spoke to Adam very professional and efficient call handler. He made it simple and easy with sense of purpose. He was proficient in his job. Good communication skills, respectful and friendly. Can’t ask for more.”

Helpful Report

Posted 2 months ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service! We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“The review is not for Somerset Bridge Limited "as a whole", is for one of your call handlers Emma from Newcastle Office!!!!!!!!!!!!!!!!, whom with I spoke today. Emma was a very professional and understanding call handler! She is presenting a strong and professional customer service skills. Passionate, helpful and good listener! She has even presented a duty of care in our conversation! How amazing she was I cannot even say! Another amazing call handler, that I spoke with was Stephen, who called and emailed me. He was same like Emma, and really was trying to help me in my situation. THANK YOU EMMA AND STEPHEN! YOU BOTH ARE AMAZING HUMAN BEINGS! I give Emma and Stephen 5* rating - but company itself - unfortunately 0! The rest of my experience with yourselves is reflected in the complaint that I have sent just now via email. Regards, Anita Malinowska 07738550866”

Helpful Report

Posted 2 months ago

Hello, Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance. We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Helen was calming and reassuring in my stressful state. She reassured me throughout and at no point did I feel the line would be dropped. Her pace of communication was excellent in comparison to how I felt the previous day. Brilliant!”

Helpful Report

Posted 2 months ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service! We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Very efficient , friendly and professional 👍”

Helpful Report

Posted 2 months ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Somerset Bridge Limited Reviews