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Somerset Bridge Limited Reviews

4.0 Rating 237 Reviews
75 %
of reviewers recommend Somerset Bridge Limited
Company Reviews Metrics
4.0
Based on 237 reviews
Customer Service
Communication Channels
Telephone
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ms Ana Mendes
Verified Buyer
“Very good customer service”
Helpful Report
Posted 2 weeks ago
Hello, Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 2 days ago
Mr Jamie Viner
Verified Buyer
“Very helpful went through all options and advised me of my best choice”
Helpful Report
Posted 2 weeks ago
Hello, Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 2 days ago
Mr Muhammad Ali Jan
Verified Buyer
“They are absolutely doing great work”
Helpful Report
Posted 3 weeks ago
Hello, Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 2 days ago
Mr Christopher Reece
Verified Buyer
“Very good service quick and proffesional”
Helpful Report
Posted 1 month ago
Hello, Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 month ago
Anna West
Verified Buyer
“Very helpful and understanding”
Helpful Report
Posted 1 month ago
Hello, Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 month ago
Anonymous
Verified Buyer
“I found the staff very polite and efficient . explain things really well no complaints from me ten out of ten .,,,, thank you .”
Helpful Report
Posted 2 months ago
Hello, Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 month ago
Mr Richard Eyles
Verified Buyer
“A very informative conversation with Chloe. She put my mind at rest. Thankyou.”
Helpful Report
Posted 2 months ago
Hello, Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 month ago
Anonymous
Verified Buyer
“Lady who handled my claim was brilliant, clear, and calming. Exactly what you need when making a claim! Thank you to her!”
Helpful Report
Posted 2 months ago
Hello, Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 month ago
Anonymous
Verified Buyer
“Trying to further my Car Insurance claim through Somerset Bridge has been an appalling experience. I have had to initiate everything. No joined up communication within Somerset Bridge or with their associated claims Teams. 'The system rules'. My advice - avoid Sainsburys Car Insurance which will lead you to Somerset Bridge”
Helpful Report
Posted 2 months ago
Hello, Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance. We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 month ago
Miss Chloe Brown
Verified Buyer
“Extremely happy with this service. I was involved in a car incident and within 1 hour of the crash a claim was logged and I was already being dealt with and assisted.”
Helpful Report
Posted 2 months ago
Hello, Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 month ago
Andrew Karczmarek
Verified Buyer
“It wasnt too.long to get through to help.desk. Adam.was my contact and he was very helpful.im starting off my claim. He was very precise in questions asked , enabling me to give accurate answers at this difficult time.”
Helpful Report
Posted 2 months ago
Hello, Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 2 months ago
Mrs Debbie Sprawling
Verified Buyer
“Brilliant service, professional and empathetic staff. Thanks yous all”
Helpful Report
Posted 3 months ago
Hello, Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 3 months ago
Catherine Pinnell
Verified Buyer
“Emma was fantastic..she made me feel heard, supported and understood..she's fantabulous .. thank goodness for people like Emma at the end of the phone because the website is impersonal and difficult to use and I'm tech savvy 🤣 ..”
Helpful Report
Posted 3 months ago
Hello, Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 3 months ago
John Steele
Verified Buyer
“Understanding and helpful absolutely brilliant”
Helpful Report
Posted 4 months ago
Hello, Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 3 months ago
Tina Naples
Verified Buyer
“I had a very helpful conversation wthe company in which all the circumstances were discussed. The outcome was clearly explained and followed up in writing. I now know what the next steps will be.”
Helpful Report
Posted 4 months ago
Hello, Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 4 months ago
Mrs Angela Giveon
Verified Buyer
“Deborah was an absolutely lovely person and was kind , patient and very helpful. She helped me so much as this was the first time in many decades that I have needed to make a claim Thank you”
Helpful Report
Posted 5 months ago
Hello, Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 4 months ago
Mr Barry Jacklyn
Verified Buyer
“The lady who took my initial call was really helpful and understanding of the situation and went through everything quite clearly. The only fault I would mention is on the initial phone answering the recorded voice reels off a email address which is impossible to understand.”
Helpful Report
Posted 5 months ago
Hello, Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 4 months ago
Anonymous
Verified Buyer
“Easy steps and good explanation”
Helpful Report
Posted 5 months ago
Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 5 months ago
MS LORRAINE HERMYONE BACHELL
Verified Buyer
“The process to make a claim was expertly facilitated by Helen who was obviously experienced, knowledgeable and friendly. I trust the rest of the process will be as efficient and smooth.”
Helpful Report
Posted 6 months ago
Hello, Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 6 months ago
James Welsh
Verified Buyer
“Lady i spoke to was very helpful and explained step by step very well”
Helpful Report
Posted 6 months ago
Hello, Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 6 months ago
Somerset Bridge Limited is rated 4.0 based on 237 reviews
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