The coffee, as always, is excellent and cannot be faulted. Thank you.
However we are sad to say that we will no longer be purchasing from you while ever you continue to use DPD for delivery, as opposed to Royal Mail who you used to use.
DPD have a completely inflexible system whereby they insist on you opening your front door and allowing them to photograph the parcel inside your home. We have a side conservatory door that we use exclusively but that is not good enough for them, they insist on the front door. Which we don't want to open a) because we have an indoor only cat who we don't want to get out and b) because it's an intrusion on our privacy.
We have complained to DPD at the highest level (regarding a different delivery) and were told different stories by different people. "It's because of Covid." "It's nothing to do with Covid." How can anyone have any faith in a set up where the right hand doesn't know what the left hand is doing?
So I'm sorry, we will miss your coffee but until you go back to using Royal Mail we have no alternative but to look elsewhere.
3 years ago
H. R. Higgins has a
4.9
average rating
from
1,714
reviews
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