Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.22

4.2 Rating 633 Reviews

81 %

of reviewers recommend Host & Stay

Company Reviews

Metrics

Info

4.2

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

About Host & Stay:

A modern approach to holiday home management. At Host and Stay, our flexible, millenial approach to marketing your property will ensure your property reaches a growing global audience quickly and effectively.

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were charged the £50 cleaning fee and £25 service charge even though we were unable to stay due our daughter being ill. Staff were unwilling to compromise and were unsympathetic. These charges are also not made clear when making the booking. Would not recommend.”

Helpful Report

“I am incredibly upset that my 75 and 79 year old parents have been accused of damaging a rug and a cushion and we have been charged £155 damages. The cushion was already damaged when they arrived (photographic evidence provided to Host & Stay) and there was no evident damage to the rug. My conversation with Sarah from Host and Stay was unhelpful, zero evidence of any customer service training / basic standards. According to my Credit Card company the company charging the damages is registered as a plastering company. Alarm bells ringing loudly! I have contacted our family solicitors and legal action has been commenced. Please avoid this company!”

Helpful Report

“I booked via booking.com for a stay at Threadneedle cottage at the end of January 2021 on a non-refundable tariff. However on the 2nd January 2021 Host And Stay requested permission to cancel the stay and waive the cancellation costs. I accepted the cancellation only to find they now won't give me my money back. A cancellation policy is for if I cancel, not for if they cancel. Basically they can take your money, cancel your stay, and keep your money. Total scam. Beware.”

Helpful Report

Host & Stay is rated 4.2 based on 633 reviews