I am incredibly upset that my 75 and 79 year old parents have been accused of damaging a rug and a cushion and we have been charged £155 damages. The cushion was already damaged when they arrived (photographic evidence provided to Host & Stay) and there was no evident damage to the rug. My conversation with Sarah from Host and Stay was unhelpful, zero evidence of any customer service training / basic standards. According to my Credit Card company the company charging the damages is registered as a plastering company. Alarm bells ringing loudly! I have contacted our family solicitors and legal action has been commenced. Please avoid this company!