Hospitality Centre Reviews

Name: Hospitality Centre
Address: Kemp House, 152 City Road, London, Kemp House, 152 City Road, London, London
Rating: 4.90

4.9 Rating 907 Reviews

98 %

of reviewers recommend Hospitality Centre

Company Reviews

Metrics

Info

4.9

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0208 158 7772

Write Your review

Tell us how Hospitality Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hospitality Centre 5 star review on 28th March 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to say a huge thank you to George and Martin for sorting the tickets for me. There was a bit of a tricky start as I booked the Dreams package tickets for Fleetwood Mac then it turned out there were none left, but then Martin and George managed to find some Go Your Own Way tickets. The seats and concert was amazing and my whole family throughly enjoyed it.”

Helpful Report

“A week to go before Billy Joel concert and still not received vip passes or tickets. I've had no response to emails or to messages left on voicemail. Phones not answered. Please get in touch!”

Helpful Report

“Paid £500 for BTS VIP seats. Naomi said they would be best seats in the house. They werent. After going back and forth she gave us block 228. Then she didnt want to know. Face value of tickets-£100. So be warned. Wouldnt use again”

Helpful Report

“What a fantastic experience from booking the tickets with Naomi who was a star in her own right, her advice and help was second to none. She promised us excellent seats and that’s what we got. Front row for Sir Rod @ Molineux Stadium. The VIP pack was excellent too with genuine Rod memorabilia. I wouldn’t hesitate in booking with Hospitality Centre again. Thank you for a fantastic evening. Julie”

Hospitality Centre 5 star review on 13th June 2019

Helpful Report

“Right from the start of engaging with Simon the service was five star, all my requirements and needs were met without any trouble. My enquiry regarding VIP seats at the play of final was met with VIP treatment and help, nothing seemed to be any trouble and to top it all off my seats felt like the best in the stadium. Thanks for making the day special.”

Helpful Report

“Thank you so, so much Hospitality team! I feel so grateful and so lucky to have been able to get tickets through you guys. You made something which I didn't think was possible a reality. Everything about it was perfect, from the comfy chairs, to the incredible front row seats (couldn't believe it, row 1! We could even see back stage!) to the clean, nice toilets (but they're a bit hard to flush) to the cupholders, to everything else! Thank you for the banners and thank you for an amazing night that was so easy to book by a super reliable team!! The only things worth noting: Nobody at Wembley seemed to really know where we had to go. We asked quite a few people and they all told us different things and we ended up getting shouted at by two members of staff because we were confused. It would be even better if we could get floor seats or soundcheck tickets! I'm not sure how that would work with the food options, etc., but maybe it could be a different package? I'd definitely pay even more for it! Also, we were guided to queue earlier than we wanted. They were selling more merchandise there which probably had in stock what other places sold out, and yet we couldn't get to it which was a let down. For anyone trying to get highly-demanded tickets I'd definitely recommend Hospitality!!”

Hospitality Centre 5 star review on 4th June 2019

Helpful Report

“I got very generous help when I booked my tickets (BTS Love Yourself World Tour 2019). When the event approached I got in touch again just to confirm everything was in order. Panic raised when I found out my contact person had left and I didn't get a reply on my first email. I did get in touch and everything worked out very smoothly. Our seats were absolutely brilliant. I am very grateful for their patience and help.”

Helpful Report

“Spice Girls and Jess Glynn , Etihad stadium Manchester .. fab night . Naomi and team at the Hospitality Center looked after us all the way. Fantastic experience , great seats , lovely meal, great service ... a real treat when attending events with the Hospitality Centre Many thanks all , karen n hannah”

Helpful Report

“Excellent service from start to finish. No fuss. Any queries I had were answered promptly. Very competitive pricing. Would definitely use this company again. I would highly recommend the Diamond Hospitality at Wembley - an experience we will never forget”

Helpful Report

“Hospitality Centre arranged our booking for a match at Wembley Stadium. From start to finish they looked after everything and the transaction was effortless. The service on the day was second to none and all of our party enjoyed themselves. We will be booking with them in the future.”

Helpful Report

“Dane is excellent. His customer service has been great and goes above and beyond to help. I wouldn't book my tickets elsewhere this is the best ticket provider I have used in years.”

Helpful Report

“Booked playoff tickets a week before game. Communications from Simon and Dane were prompt and came through with the tickets as promised via Special Delivery. Would use again”

Helpful Report

“Huge thank you to Simon and the team at Hospitality Centre for getting us wonderful seats at the League One Playoff Final at Wembley. I had left everything rather last minute (a bit like Charlton!) but Simon sorted everything so our trip was perfect. Highly recommended.”

Hospitality Centre 5 star review on 29th May 2019

Helpful Report

“My experience with Hospitality Centre was absolutely top class - from start to finish way ahead of every other organisation I reached out to. I'd called about 8 agencies before Hospitality Centre and they all either let the phone ring out, didn't reply to emails, didn't phone back, lied about having tickets when they didn't (or only had away end tickets) or quoted insane 3x ticket face prices to "guarantee" the ticket. I called up Hospitality Centre and got through pretty much straight away to someone who could help me - no answering machine or "we'll call you back". Dane who arranged the Club Wembley tickets for me was brilliant from the first moment - he was honest and set realistic expectations that the tickets we were after would be tough to source but not impossible and that there was a waiting list. I was expecting him to suggest a price with a hefty markup but it was much lower than anyone else. Shortly afterwards we got the call that the 3 tickets were available and Dane described the process for purchase. After my group messed around for a bit Dane was very understanding and gave me his direct mobile number and we conversed until I had confirmation and I confirmed that we were definitely going to buy them. We were sent an online e-signature form which was painless to do - no messing around with faxing, printing, scanning etc. Dane then confirmed by email that the tickets were confirmed and that a colleague would send the payment details in the next day or so. All very straightforward - I was sent a Paypal link which I paid promptly. We received an email saying that they were going to send e-tickets so that we had the tickets as soon as possible. A day or so later we received the e-tickets along with a supporting document for Club Wembley. On game day we arrived and took our seats and they were in a fantastic position. Absolutely delighted. I was so impressed with Hospitality Centre that I offered to write this review - they didn't ask. They're absolutely the best out there no comparison.”

Helpful Report

“Our initial ticket request was dealt with very promptly, and we received our e-tickets a few days prior to the event. All handled very efficiently by the Hospitality Centre team, and we were kept informed of the process all the way through. Club Wembley experience on the day was superb. Very attentive staff, great facilities. A great day out.”

Helpful Report

“Had a great time at the Take That concert. Really simple and quick booking process and we had great seats!”

Helpful Report

“I have no hesitation in recommending the Hospitality Centre. I was in contact originally last year to book VIP Take That tickets at Manchester Arena for early May 2019. We had an amazing time. A special mention of thanks to Lilie who was superb with her prompt and helpful communication/advice. Lilie organised a special fast delivery of my tickets as i was leaving a few days before to travel to Manchester. I must have contacted her several times as i had spent a significant amount of money and had not booked before. Lilie always remembered me and always extremely prompt with her reassuring emails. The only thing i would say is that having VIP tickets we did experience a certain lack of information and direction to the VIP entrance . The security staff appeared to have not recognised our VIP tickets. But this was sorted quite quickly. Overall excellent service.”

Helpful Report

“Good service and easy to deal with. Will be using again for future bookings”

Helpful Report

“A big thank you to all the team at hospitality centre!! Our tickets were fantastic and we were really blown away by the experience. Will be recommending your services to all our friends and family, and will be sure to contact you soon for another event!”

Helpful Report

“We attended the FA Cup semi-final at Wembley to watch Watford dominate the Wolves! The service we received from the Hospitality Centre was second to none. Despite my numerous calls and emails to Dane Eaton, he sorted everything out for me. We were a bit nervous to begin with having never used Hospitality Centres services before..... we thoroughly enjoyed the day, top notch hospitality with a favourable result, we would definitely book in the same way again.”

Helpful Report

Hospitality Centre is rated 4.9 based on 907 reviews