Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,399 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 11th August 2026

Simon A

Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

875

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So disappointed in the plant. After 10 weeks it is completely dead despite being well cared for. I emailed the company but got no reply. Cannot recommend.”

Helpful Report

Posted 6 years ago

Hi Brian Thank you for taking the time to leave us a review. I have checked back and I am sorry but we cannot find any communication from you after receipt of your order. We would never ignore a complaint or request for support, its just not what we are about. It is very unusual for a plant to just die. The Areca you purchased was relatively mature and with the proper care it should have thrived. We do provide care guides for all of our plants and would have been more than happy to offer some advice when you first started to notice a deterioration if you had contacted us at the time. The most common issue we see with Areca is over-watering, this will eventually kill the plant. It is very difficult for us to comment to long after the event, but if you wish to discuss this further, please contact our customer support team at info@hortology.co.uk Kind regards Your Hortology Team

Posted 6 years ago

“No contact after ordering. Had to email in to remind them of my order. It was almost as it my order had been overlooked. I ordered 5 pots; the sizes did not match on any. The diameter was 1cm less in all pots as compared to the measurements on the site meaning I was unable to use them for the intended purpose. Overall a very poor service. Certainly wont be ordering again.”

Helpful Report

Posted 6 years ago

Hi Adam I am sorry to read your review. As explained when you emailed, you ordered an item that was showing as out of stock on a 1-2 week lead time. We actually were packing your order ready for dispatch when you emailed and I confirmed it was being shipped that day, which was 9 days after ordering, so inline with the lead time expectation. Stock availability and lead times are shown on the website on each product page. We do measure our pots carefully and the sizes on our website are as accurate as possible, although as many of our pots are handmade there is a small degree of tolerance required. We show both the overall size of the pots (the external measurements) as well as the opening so that you can choose a suitable pot. We also have a size guide on each page to help. We tend to err on the smaller side of a range for the opening measurement, in order to help ensure the pot is not too small. So for an example, a 18 x 16cm pot might have an opening that tends to be around 14-15cm. We would state this as having an opening of 14cm. If all of your pots have come up smaller than expected, this would be very unusual. Would you please contact us on info@hortology.co.uk so we can look into this further for you. If you would let us know which pots were smaller than expected and where you were taking the measurement, we will double check the sizes for you and let you know how to return then if required. KInd regards Sandra - Hortology

Posted 6 years ago

“reply to my review says “ sorry if some of the plants were not as tall as advertised. Plant heights are only approximate” ... that is called false advertising. I paid extra for bigger plants and didn’t get them. You advertise different sizes with prices varying accordingly so then don’t call them “approximate” and offer no real explanation or compensation for mr paying over the odds!”

Helpful Report

Posted 7 years ago

Hi David Thank you for taking the time to leave a review. I am sorry if some of the plants were not as tall as advertised. Plant heights are only ever approximate, although we do our best to ensure they are as indicated and usually aim to provide larger plants where possible. Plant care tips are available on the website for each plant. Kind regards Sandra

Posted 7 years ago

“4/5 plants securely packed, but a fifth taped on top. Plant underneath had damaged leaves. Maranta was so dry soil was pulling away from the pot, looked leggy. Parlour palm leaves had yellowing blotches. Philodendron arrived with a few torn leaves. Chlotophytum obviously a mature plant that had been used to produce others, some slimy bits between the leaves. Dispatched on a friday, so must have spent the whole weekend in transit. Wasn't pleased with the appearance or quality of any of them, would not have chosen them if I'd seen them in a florist's. Very disappointed.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are obviously disappointed to hear you are not happy with your purchase. We take pride in providing excellent quality houseplants and want you to be happy with your purchase. If we had been aware there was a concern at the time then we would naturally have resolved this for you. Please would you contact us directly at info@hortology.co.uk and send us some pictures of the plants in question so we can look into this further for you. Kind regards. Your Hortology Team

Posted 7 years ago

“Still have not received product - never received notice of attempted delivery and there is always someone af home. Please refund me and recollect your product from wherever it is, thanks”

Helpful Report

Posted 7 years ago

Hi Tereza. Your order was shipped the following day. We emailed you to advise your order was on its way and sent you tracking details. The courier attempted to deliver the next day. They have also emailed you and left you a card asking you to contact them to arrange a re-delivery time. We will email you privately to reconfirm the consignment details and the courier contact details so you can arrange to have your parcel re-delivered. Kind regards. Your Hortology Team

Posted 7 years ago

We will request the parcel is returned to us. I am sorry you feel we have let you down. The tracking details were available for you to check the status of your delivery and we would have followed this up on your behalf immediately if you had let us know the parcel had not arrived. Kind regards Sandra

Posted 7 years ago

“The plant I ordered was delivered to the wrong address and never received. Despite chasing up with the courier several times I have been unable to retrieve the item.”

Helpful Report

Posted 7 years ago

Hi Richard. We are sorry to hear you had a problem with your delivery. We were not aware of this, otherwise we might have been able to resolve it for you earlier. We will pick this up with our couriers on Monday for you. Your Hortology Team

Posted 7 years ago

Update: We have established this was a delivery company error and have compensated our customer in full.

Posted 7 years ago

Hortology is rated 4.8 based on 9,399 reviews