Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

“My peperomia plant arrived poorly potted up as if it was just done the day it was sent out for delivery, so the compost was loose and the plant was out of the pot when I opened it. The plant has since dropped most of it’s leaves. So I’m not too impressed with the quality. One positive was the quick delivery.”

Helpful Report

Posted 2 years ago

Hello Simon, Thank you for your order and review. We always like to know of any issues as soon as they arise and this is the first we have heard of this. We have reached out directly for some photos as we always like the opportunity to put things right. Many thanks, Your Hortology Team

Posted 2 years ago

“much smaller than stated on the website and had to argue point, did give me a little discount but wanted the plant I purchased which was much larger and hanging more so will NOT but again here, picture on website should be what arrives especially as you have choice of sizes to buy, bought largest they had yet received much smaller so no point really giving different size options, very disappointed as not cheap”

Helpful Report

Posted 2 years ago

Hi Helen Thank you for leaving your review. We can see that you emailed us upon receipt of your Hoya and we offered a 30% discount to reflect your disappointment in hope to resolve this for you. Our size guide explains the industry standards for measuring plants. Lengths/heights are measured from the base of the grow pot to the longest trail/stem and the size of the grow pot is the main indicator re the maturity of the plant. We are sorry if you were measuring in a different manner causing disappointment upon arrival. Our images are representative of the plant at different stages of maturity and we therefore advise that the plant you receive may look slightly different. Hoya are very fast growers and should be providing you with lovely long trails in no time however. We do however apologise once again for your experience, and I hope your new plant is loving its new home. Your Hortology Team

Posted 2 years ago

“The plant came with soil all over the box that was in. It was a mess. A lot of leaves were black on the tips & throughout. Definitely won't purchase with Hortology again!”

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Posted 2 years ago

Hi Aleksandra We are sorry to hear the plant suffered during transit and arrived with the soil disturbed and black tips, this may be cold damage at this time of year. If you had let us know at the time we would have put things right for you without hesitation. This 1 star review is the first we are aware there was a problem with your delivery which is a little unfair :-( Your Hortology Team

Posted 2 years ago

“Second time order, the first was very good. second one has pests (mealy bugs) and delivery has caused the plant to be damaged a bit. The only reason I’m writing here is cause I just found out the little white dots on plant is bugs not dust ( silly me I’m a beginner) and they have been there when I first got them. But it is too late for a refund or return now unfortunately. Just a word of advice - check your plant when it arrives.”

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Posted 2 years ago

Hello Wing Chi, Thank you for your order with us in August 2022 and for your review. Looking back I cant see you getting in touch with us to advise of any issues until this review. Please be assured we check all our plants thoroughly for damage and any signs of pests prior to dispatch, however it is possible that we have either missed something or the signs had not yet started to manifest. We shall reach out directly to further advise. Many thanks, Your Hortology Team

Posted 2 years ago

“I ordered two large palms which were delivered and left at the front door. They had possibly been in the cold for some time prior to delivery. In any event both palms lost all their vegetation and are in a sorry state. Barely alive despite being brought immediately in to the warmth and watered carefully. The third plant , an aspidistra is fine. I don’t know how to get a refund.”

Helpful Report

Posted 2 years ago

Hello James, Thank you for your order and review. I am sorry to hear you Kentia palms were victim of cold damage during transit during that exceptionally cold spell. We have spoken directly with you to resolve this and please know all of our plants are kept in a temperature controlled plant room which never drops any lower than 18 degrees. Many thanks, Your Hortology Team

Posted 2 years ago

“At first I was quite excited to get two alocasia elephant ear from Hortology. My vision was to bring up a bit of green at work ( work with elderly patients. I received them during a week of cold of weather in London and both got frozen bites. I need to cut off all leaves and now I am trying to nursing them back to life, wish me luck.”

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Posted 2 years ago

Hello Antonio, Thank you for your order and review. We are sorry to hear about your Alocasia plants, we shall reach out directly for some images so we can resolve this for you. Many thanks, Your Hortology Team

Posted 2 years ago

“Sadly I didn’t receive the plants. I would like a call to discuss it as this was supposed to arrive a week ago.”

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Posted 2 years ago

Hello Anne, Thank you for your order and for your review. I am so sorry APC haven't delivered your goods since their dispatch from us. As discussed on the phone we will resolve this for you and we shall update you directly. Many thanks, Your Hortology Team

Posted 2 years ago

“Not received anything yet”

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Posted 2 years ago

Hello Gemma, Thank you for your order on December 5th and for your review. We dispatched your order on December 5th and I am sorry to hear DPD haven't delivered your items. We will reach out to you directly to resolve this. Many thanks, Your Hortology Team

Posted 2 years ago

“All round, good quality plants. More reasonably priced than its most obvious competitor. Hoodwink you to write this review on the promise of money code off that doesn’t materialise.”

Helpful Report

Posted 2 years ago

Hello Matthew, Thank you for your order and review. I am sorry the code didn't come through, we have sent you one to use. Have a wonderful weekend. Many thanks, Your Hortology Team

Posted 2 years ago

“My order was poorly packaged, and most plants in the order were damaged on arrival or not as described/pictured. The customer service team were not able to resolve my complaint. I will not be ordering from this company again.”

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Posted 2 years ago

This customer has confirmed this review was made in error and relates to an alternative plant supplier. The items ordered on this occasion were plant pots. They will be amending the review.

Posted 2 years ago

“I measured the plant and it still didn’t fit the pot anti Cinderella vibes”

Hortology 1 star review on 24th October 2022

Helpful Report

Posted 2 years ago

Hi Benjamin We have checked back on the size of the planter ordered, it should have an opening of around 12.5cm so would be suitable for plants in grow pots around 11.5-12cm. As far as we can tell we did not supply the plant, but it looks to be a Monstera in a grow pot much larger than this? If you drop our customer services team a note with the actual size of your plant, they will be able to help you find a suitably sized pot. Kind regards - Your Hortology Team

Posted 2 years ago

“The item, a watering can is completley useless. The opening at the top of it is so large that even if you fill the can up half full, it still pours out through the opening rather than the spout when you tilt it. Not sure how anyone can come up with such a design then not even test it.”

Helpful Report

Posted 2 years ago

Hello Niklas, Thank you for your order and review. We shall reach out directly to you to resolve this with you. Any questions please do let us know. Many thanks, Your Hortology Team

Posted 2 years ago

“I never received my parcel”

Helpful Report

Posted 2 years ago

Hello Terence, Thank you for your order with us and apologies your order didn't get to you. DPD had some issues with delivery but have returned your order to us safely. I will email you directly to see how you would like to proceed. Many thanks, Your Hortology Team

Posted 2 years ago

“Wouldn’t recommend the service. I order a plant with a pot for my boyfriends birthday. Even though the expected delivery was on his bday, the flower came way later and spoiled the gift. The company did not communicate anything about lacking inventory or anything. In general, very poor communication and service.”

Helpful Report

Posted 2 years ago

Hi Blazej We are sorry to hear you would not recommend our services. We dispatched your order within 3 working days, which is slightly longer than usual. If the order is fully in stock we aim to dispatch within 1-2 working days and most deliveries are sent on a next working day service (subject to remote areas). If your order is urgent or you ever want us to ship on a particular day then please do drop us a note to let us know and we can arrange that for you. We are really sorry if we missed your boyfriend's birthday on this occasion and it spoiled the present. Your Hortology Team

Posted 2 years ago

“No instructions on plant care-my weeping fig is looking poorly in the greenhouse-if it dies I expect a new one to be delivered! Extremely poor service!”

Helpful Report

Posted 2 years ago

Hi Michele Thank you for taking the time to leave a review. We have detailed plant care guides available on our website for each plant and are also available for support and care tips if you have any concerns. You will find specific details for your Ficus here: https://hortology.co.uk/products/ficus-benjamina-danielle-weeping-fig-house-plant-branched Your plant may not thrive in a greenhouse if it is exposed to direct sunlight, as this will scorch its leaves and it will not be able to cope with temperatures above 24deg maximum. These plants tend to drop their leaves rapidly if they are unhappy. If this happens, try moving the plant to another location, somewhere with bright filtered light is ideal. Once you can find the right place where your Ficus is settled, leave it there.... they do not like being moved too often! If we can help any further or you are worried about your plant, please do send us some photos and we can look at this for you. Kind regards, Your Hortology team

Posted 2 years ago

“Dead one arrival. One of the plants I received on my order was battered and with the roots damaged within the pot, only a couple of sprouts managed to survive.”

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Posted 3 years ago

Hi Aaron, We are sorry that your order was not delivered as expected, it sounds like there have been some issues with your order during transit. We always want our customer's purchases to arrive in tip-top condition and for you to be delighted with your order, therefore we have emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 2 years ago

“Plant arrived severely outgrown its pot. It had so many roots that had grown out of the bottom of the pot that they had to joined together, it was so root bound I had to cut up the pot to repot it. The plants leaves are dropping from dehydration from this. I did not expect to have been delivered an unhealthy, neglected plant.”

Helpful Report

Posted 3 years ago

Hi Carmen, We are really sorry to hear this. We would prefer to know straight away if there are problems with your order so that resolve the issue at the time. We do want our customers to be pleased with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 3 years ago

“Awful returns policy. The colour of the plant pot I ordered looked different in person so I had to return and cost me £9 to do so!!! Will be avoiding purchasing from here in the future”

Helpful Report

Posted 3 years ago

Hi Laraib, Thank you for your comments. We are sorry you had not realised we do not offer a free returns service and you were unhappy with your pot. Due to the handmade nature of our pots some minor colour variation can occur. The individual nature of our pots is part of their charm. We explain this on the product page and try to provide a number of different images so you can determine how the pots may look. We also provide as much information as possible about sizing etc so you can make an informed choice and reduce the need for a return. Kind regards - Your Hortology Team

Posted 3 years ago

“Disappointed with quality and size of plant container . It was smaller than the measurement shown on label and did not fit the plant. Have given it to a relative. Will not be buying again. Problem since resolved and very happy with service provided.”

Helpful Report

Posted 3 years ago

Hi Sandra That you for your comments. We are sorry to hear you were not happy with your purchase, we were not aware there was an issue with your order. The sizes of the basket you selected can vary somewhat due to the way they are woven, however, we would expect them to be within the size tolerances stated on the product description. If you still have access to the basket would you be able to send us some pictures so we can look into this for you? Kind regards - Your Hortology Team

Posted 3 years ago

“I still haven't received my order.”

Helpful Report

Posted 3 years ago

Hi Marilyn Thank you for your message. Your order was sent out to you on 5 January and we emailed you with your shipping details at the time. It looks like it is still with Royal Mail. We can contact them on your behalf to arrange a redelivery day if you have not done so? Our customer services team are available at info@hortology.co.uk to help any further. Kind regards - Your Hortology Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Hortology Reviews