Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,275 Reviews

97 %

of reviewers recommend Hortology

Company Reviews

Metrics

Info

4.8

Based on 8,275 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Katie D

Hortology 5 star review on 25th April 2024

Sam S

Hortology 5 star review on 24th April 2024

Pankaj A

738

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product and delivery perfect. Have already purchased more goods.”

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Posted 1 month ago

“Very pleased with the order, every time I receive plants and pots they’re pristine and great quality.”

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Posted 1 month ago

“I ordered 3 house plants. They arrived in excellent condition, so well packaged and watered. Thank you!”

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Posted 1 month ago

“I absolutely love my new plant pot. It has made my old plant (which had outgrown it's original pot and was in a sorry state) look stunning. It now has more room to grow but look stylish whilst doing so.”

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Posted 1 month ago

“Excellent polite service and I will certainly use and recommend this company.”

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Posted 1 month ago

“Overall great experience with hortology- quick processing of my orders, next day shipping for plants, protective packaging for plants and pots, and responded quickly to my questions. However, plant sizes often are 5-15cm off the listed size whether bigger or smaller so it’s hard to know what you’re getting. The size in height also includes the pot so it was much smaller than expected.”

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Posted 1 month ago

“Excellent plants,packaging strong and plant safety minded,delivery on time”

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Posted 1 month ago

“Arrived in good time and very well packaged.”

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Posted 1 month ago

“The delivery was well packaged and arrived on time, the product is great quality.”

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Posted 1 month ago

“I ordered an Aloe Vera plant for Mother's Day. Nice healthy plant and quick delivery.”

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Posted 1 month ago

“Products , good , price good”

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Posted 1 month ago

“Plant arrived on time and in great condition, bought as a gift. But definitely going to get something for myself.”

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Posted 1 month ago

“Fantastic service by Hortology. I found that the ordering process and delivery to be very efficient. Above all, the condition that the plants arrive in is excellent. Feel really happy with my purchase so far and would highly recommend.”

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Posted 1 month ago

“The choices are fantastic and I took ages trying to decide which plant container to choose. I am very happy with ny choice and would definitely go to Hortology again if I need anything to do with plants and pots!”

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Posted 1 month ago

“Wanted a plant mister that was ornamental and couldn’t be happier with the one I ordered. Looks great next to the plant as well. Both me and my Calathea are very happy!”

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Posted 1 month ago

“Used alternative on-line plant suppliers before and this has been the best experience. Plants are lovely and range of pots excellent. All well packed and delivered quickly.”

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Posted 1 month ago

“I found the website to have a great search filter, to help me find the plants best suited to the areas of our home we were wanting to populate. The order arrived really quickly with good tracking information. The plants were all in healthy condition and were well packed and undamaged. The care information given for each plant is really good - hopefully I’ll keep them happy!”

Hortology 5 star review on 15th March 2024

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Posted 1 month ago

“I ordered a Snake plant for Mother's day. It arrived on time. In excellent condition, very healthy and packaged to a high standard. The communication with the seller was excellent and i highly recommend.”

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Posted 1 month ago

“Great company: lovely website which is enjoyable to browse and use; reasonable prices, prompt service, really well-packaged plant and pot. Will definitely use again.”

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Posted 1 month ago

“I only discovered Hortology and wonder where I have been all this time. Beautiful pots, fast and efficient deliverey and service that is second to none. I'm now a Hortology addict!”

Hortology 5 star review on 13th March 2024

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Posted 1 month ago

Hortology is rated 4.8 based on 8,275 reviews