“The customer service team was great. When one wardrobe was unavailable they spent time with me on the phone and emails until we found an alternative we were happy with.
The delivery team were great, friendly, gave some tips on how to unpack but looked at us like we were crazy when we mentioned that we will have to take the wardrobe up the stairs... that didn't kick off well.
The company did not offer us the assembly service, which was a disaster. Me and my husband have still not managed to take all parts up the stairs by ourselves now, three days since the wardrobe arrived. The doors are simply too heavy to even lift off the floor, let alone carry somewhere at an angle.
The most difficult thing is is that if you are not strong enough, forget being able to insert the door into the ledge for them to slide open as they are so incredibly heavy., tall and hard to hold still or lift. I honestly do not know what to do.....
3 days on... 6 hours of uninterrupted labour plus 1 more hour the next day and we have assembled the shelves and the carcas of the wardrobe....the doors are still laying downstairs....
I wish this:
- The instructions (the images) were unclear and in some cases even wrong. I.e. it would not show all you had to do and instead showed you 10%, thinking that you can clearly figure out the rest by yourself. Even the IKEA instructions are better made.
- I wish there was an assembly service or a helpline or a handyman they could offer to lift things - when an item is THAT heavy, there is no way a customer can be expected to lift it ontheir own and put it together. No way.
Overall. Disappointed, angry, pulled my back muscle, scraped my fingers, have cuts on my fingers, I literally counted 12 cuts on my fingers that all bled a little! from handling the rough cut carcas of the wardrobe and getting splinters everywhere.
Just cheap... don't recommend. Dont even know what to do now with it”
“Service somewhat disappointing. The delivery driver woke me at 6am, with the email informing me of the 6am delivery timed at 10.01am the same day.
In addition, there were no stickers on the headboard to indicate the position of the bolt holes for the uprights.”
“As a company, the experience has been good, they delivered it sooner than promised and kept me informed on the delivery, very friendly and helpful drivers”
“Goods arrived very prompt (next day) but on opening the box to assemble the chairs I discovered one of the inner poles used to connect the back was damaged and stuck in the inner pole meaning that it was impossible to put together. On inspection of the 2nd chair I discovered numerous scuffs and scrapes. I repacked the chairs back in the box and found different parcel tape had been used over the original and a place where a different address label had been attached and pulled off. This was the reason for such prompt delivery, they had sent us chairs which had obviously been damaged and returned and then sent to us as new!! I contacted the suppler to complain, return and obtain a refund. I received an apology email and sent the requested photos of the damage but I am still waiting to hear almost a week later of further details of how to return and get my refund. Very disappointed and irrate at these shoddy goods and very poor customer service. Beware!”
“Really pleased with the quality of the products I ordered. They were good value for money. The delivery was much quicker than the advertised timescale.
Would highly recommend.”
“First sofa it's totally different from the picture. Seconde still haven't received all the parts,the corner sofa bed coming in a peaces about 2 weeks already .
Really disappointed and not recommended!”
“You get what you pay for. Poor quality, easily chips . Delivery was prompt though a notice would have been nice. It does what it says, nothing special.”
“very quick delivery and looks a very study sofa bed - very comfortable - few issues on assembly as pre-cut holes didn't always line up. some holes not cut and instructions seem to miss a critical step or 2 but that aside it looks good and will do the job!!”
“Wardrobe sent with holes drilled in the wrong place on one of the panels leaving us with a half built wardrobe in our room and so far no joy getting through to anyone in after sales and no response to my email as of yet!”
“Package when delivered was damp. Once opened. Top of chest of drawers damaged. I could of got over that but Homedone staff said the replacement item was out for delivery. Even though I knew it was out of stock. When I chased up when it would be delivered they said there'd been an error & we wouldn't receive the item until April. If I knew it was out of stock by simply going on their site why didn't they. I asked for a refund & was told that we'd need to send pictures to show packaging was intact. Bear in mind the packaging was damp on delivery & the item was damaged. Pictures have been sent & awaiting their next demand before I can have a refund.”
