“The wardrobe arrived damaged and chipped at the edges on two sides - unfortunately the outside edges which show when it’s assembled. Overall it’s sturdy but has no feet so on an uneven floor is unstable.”
“Delivery was not organised to the agreed schedule. I wouldn’t recommend to buy with this company- go direct to the brand manufacturer as the comms from customer service regarding the delivery was inaccurate. I was told a delivery would come on the Saturday waited in all day and no one showed up. The actually company we manufacture the wardrobe was great with the installation but this is separate to HomeDone. Would not from them again as unreliable.”
“Great range of furniture, easy to use website and just the right wardrobe for our needs. Best price and delivered inside there estimated time via an excellent third party. Home Done kept us informed all the way and exceeded our expectations.”
“Disappointed especially with the Customer Service who were unable to answer relevant questions. Delivery changed from 7-11am to 6:30am but did’nt turn up until 6:57 😩 Too early to comment on furniture.”
“The packaging was damaged on arrival with a large tear in the box and product showing through it. When the chairs were put together you could see that pretty much all the chairs had faults in them. To avoid returning we offered to keep them at a discount but they refused and refused a refund as well. Would not recommend this company at all and would give them a wide berth”
“We have ordered a bed and was told it was out of stock and offered an alternative bed which was cheaper. I advised that I was happy to wait for the bed I ordered. After chasing a number of times I was informed the bed I ordered was back in stock. The bed I received was the alternative bed offered four weeks prior. Unable to talk to anyone and waiting for the online form to be reviewed.
The two stars is for the delivery man, Yogi who called when he was 10 minutes away as promised.”
“Will definitely be ordering again only took a week from ordering to being delivered and kept me up to date with delivery times and date
Delivery men nice and polite”
“Absolutely terrible ! very disappointed with the service I have received here. Will not be recommending your services to anyone. Absolutely appalled. The customer is always right and you should change the terms and conditions you have. And it should also be attached to every purchase receipt as a customer does not buy an item looking at the terms and conditions. I bought an item refused delivery and still haven’t had a refund. I should not have to pay £129 for an item I don’t have in my possession or for an item I haven’t used. I refuse to do so.”
“Made an order recently by mistake and requested to cancel right away within 24 hours before the item was even dispatched and they refused to do full refund and request £49.00 deduction just for making an order. Very disappointed as we are an Estate Agency that do multiple orders for our Landlords and they don't really care about customer satisfaction and we won't use them again.”
“Excellent customer service and earlier than expected delivery.
The wardrobe is now built and is looking lovely, really is an eye catching piece in our revamped bedroom.
Will definitely buy from Home Done again.”
