“I can honestly say that i will only ever buy furniture from Home Done in the future. The help i received from the moment I purchased was incredible. From email updates to customer service. Absolutely fantastic!!! Highly recommend”
“One of the worst companies I've ever dealt with. No phone number to contact them then they try and charge for delivery after their website says free mainland UK and the order says free then you have to wait about 4 weeks for your goods and they may be delivered on a different day to the one arranged. But the goods I bought were of good quality”
“Brilliant no hassle with the order or the delivery.
They put the wardrobe together the guys were professional & didn’t take long what more could I of asked for.”
“I ordered 2 parasols. I received one. After contacting Homedone I received the second one, which was damaged. I had to send a picture of the damage, which I struggled with. Once this was done I received the replacement very quickly.”
“I have a saying if I give you some advice and you choose not to take it no problem.
My advice is this....
DON'T have anything to do with this company.
They tell lies
They don't deliver your goods.
You can't get through to them by phone .
They are an utter joke.
I did eventually get my money back through my bank by raising a dispute.
So there be warned.
I would have scored zero but it would not allow me”
“Homedone’s customer service were prompt at responding to my queries, however, I had to chase the delivery of the wardrobe up, as the communication from the delivery company was poor; they called to say they would deliver one day, and I altered my arrangements to allow for it, and then they didn’t turn up and didn’t even call to say they weren’t coming!... Then, after chasing it, they delivered a week later, and only called on the day they were delivering, with no email or call before, so it was a good job I happened to be home that day! Although the delivery was expected in 7-14 days, I actually waited 3 weeks in the end, however, the delivery guys were friendly and the wardrobe is great, apart from having to glue some pieces that didn’t have fixings which seemed a clumsy design, and there was not enough glue supplied; and some fixings were in the wrong place on the doors and had to be adjusted to make the doors fit properly, but overall it is a good quality item and nice looking. If the communication was improved and the delivery more reliable, the service would be much better overall.”
“Product was delivered damaged, not from poor packaging or delivery handling but extremely poor build quality. Photos sent to customer care at Home Done, receipt acknowledged and dealt with courteously and efficiently”
“Although Home Done was the cheapest price online, I did not receive a confirmation email once I'd made my purchase, I only had contact about my delivery from the manufacturer, not Home Done, so I was not aware my purchase was even ready to be delivered, despite the website stating that they would be in contact with me about the delivery. Overall fairly poor service.”
“On your page it said free delivery but had to pay delivery so no to happy with that
Plus never got an email to say it was coming just a phone call at 8-30 at night to say they were on way with it”
“I asked for delivery between 7am to 5pm as its being delivered to my work, they tried to deliver at 6.30pm not there. Someone called me and asked if I received the goods and alas that was 2 weeks ago and no goods.”
“Initially only box 1 of 2 was delivered but they dealt with the missing box pretty efficiently and it arrived soon after. Both deliveries were within the times stated.”
