Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,815 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 11th October 2025

Sebastian

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

David Judd

Home AV Direct 5 star review on 20th April 2024

Rebecca Martin

Home AV Direct 5 star review on 16th December 2023

Roseanne Verbitsky

Anonymous

Anonymous // 01/01/2019

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“Great product, super quick delivery”

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Posted 5 years ago

“A highly professional and friendly service. Good advice, with product knowledge. The ability to talk through purchase details, made the deal.”

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Posted 5 years ago

“My order was on back order in one colour Home AV Direct happily changed order to a different colour so it could be delivered before Christmas. Very good service”

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Posted 5 years ago

“Very fast delivery. Fantastic price! Will definitely use again.”

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Posted 5 years ago

“Good products, not great communication, did not get any info to say sale had gone through, then the speaker colour had to be changed as the ones i ordered were not in stock, yet no mention of that when i purchased them.”

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Posted 5 years ago

“Prompt and in time, thank you”

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Posted 5 years ago

“Hi Thought. the Woofer was’t working but system great,Thank you ,have a good Christmas and New Year. Regards Norman Robinson.”

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Posted 5 years ago

“Excellent experience very professional rapid delivery.”

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Posted 5 years ago

“Fast professional service. Kept well informed of status of order”

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Posted 5 years ago

“Ordering was easy and delivery prompt”

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Posted 5 years ago

“Very happy with the service and product”

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Posted 5 years ago

“Excellent and efficient Service”

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Posted 5 years ago

“Dealings with this Home AV had been good. Ordered the theatre system which turned out to be it unsuitable for the room m, so returned it within 2 days although there was a longer wait for the refund it was within the 14 day period - Communication could’ve been better. But under the circumstances with Covid and it being the Christmas period they did pretty well. I would’ve used them again but they didn’t have the item in stock.”

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Posted 5 years ago

“Love the items purchased, had issues with the delivery which was sorted promptly with no issues what so ever, highly recommend”

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Posted 5 years ago

“Ordered a DaC on 11/12/20 with 48 hour delivery but still not here 9 days later. Now missed the window to re-post after wrapping as it’s a Christmas present. ☹️”

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Posted 5 years ago

“Great communication, fast delivery and great prices”

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Posted 5 years ago

“Very helpful on the phone, delivered a day early, well packed, will def order from them again”

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Posted 5 years ago

“Excellent man on the end of the phone who supplied me, on more than one occasion, with information on the pro ject turntable and speakers. The delivery arrived 24 hours later which was impressive given this time of year! Will definitely recommend this company. Well done.”

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Posted 5 years ago

“Order was very promptly despatched (Immediately!) and but for a delay by Royal Mail would have arrived in a couple of days. Ordered product was as described.”

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Posted 5 years ago

“Initially sent wrong item but this was very promptly rectified. Excellent!”

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Posted 5 years ago

Home AV Direct is rated 4.8 based on 4,815 reviews