Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,742 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as normal. Will shop again.”

Helpful Report

Posted 5 years ago

“I've been given 2 dates when my headphones would arrive by. Still no headphones.”

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Posted 5 years ago

“Allowed me to purchase something that was listed as being in stock, only to email me about 4 hours later to say that it actually wasn’t in stock and that they have cancelled my order. Incompetent at the most basic level of business.”

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Posted 5 years ago

“Not impressed! Webpage and the way they handle orders needs to be updated and reviewed, as it’s not working as it should be. Bought an item, they took the money out of my account and then all of a sudden the item I purchased is out of stock. They offer me another item, and as I’m agreeing to that, they tell me it’s out of stock as well. I ask for a refund that took 5 days to get to me. Polite enough staff, but I spoke to too many different people to try and sort my order out. Not in a hurry to shop again!”

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Posted 6 years ago

“I called Home AV Direct to confirm if they had stock of the Bose 700 soundbar and 700 subwoofer which they confirmed they did and was ready for dispatch with next day delivery. I placed the order immediately however the order did not arrive the next day. I contacted Home AV to be informed that there was an issue with the DPD delivery and that I should expect the delivery the next day. So 2 days on no delivery arrives again. I call to cancel the order and request a refund to be informed that part of the delivery has been dispatched (soundbar) but no subwoofer and should have the subwoofer after 9th April. Needless to say I laughed at this outfit and informed them I will not accept delivery of part items and to provide me a refund. Refund given and the Bose purchased from another company.”

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Posted 6 years ago

“Bought something and wasn’t allowed to return it due to fine print in returns policy.”

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Posted 6 years ago

Hi, Please see our exclusions as outlined on the returns page of our website (http://homeavdirect.co.uk/returns). We're sorry that you didn't see this however it is made clear that in-ear style headphones are excluded from our returns policy due to health and hygiene reasons and there is a link to this page on every page of our website to ensure that we are transparent with our customers. Many thanks, Home AV Direct

Posted 6 years ago

“Item not in stock, poor communication after eventually notifying me was no longer in stock!”

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Posted 6 years ago

“Still waiting for my item after two weeks!!!”

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Posted 6 years ago

Hi Nick, I can't see any communication from you telling us this. Tracking your order I can see that this has now been delivered to you. Please get in touch with our support team if you need any assistance. Home AV Direct

Posted 6 years ago

“Product had the wrong plugs in it. Box had clearly been opened before by someone. It had 2 European plugs. Took several days to send the correct plug.”

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Posted 6 years ago

“They provided inadequate information about both important aspects of the product and their returns policy. I would not have purchased from them if they had prominently and honestly advertised their returns policy. Please be aware there are certain (expensive) items like earphones where returns are not accepted. Home AV Direct have a resoinsility to make that clearer in the initial transaction.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. We have a link to our returns policy on every page of our site (http://homeavdirect.co.uk/returns). We’re sorry you didn’t see this before making your purchase however it is made clear that certain items are excluded from our returns policy due to health and hygiene reasons including in-ear style headphones. Many thanks, Home AV Direct.

Posted 6 years ago

“Had to ring back 3 times because i asked a tech question but the people who answered the phone did not know the answer and told me somebody will ring me back?”

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Posted 6 years ago

“I don’t have anything delivered to my address,but have a £939.98 billed to my credit card,so why all the money and for what service or goods”

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Posted 6 years ago

Hi, Firstly I’m sorry to hear that you have not received your order. We can confirm that your order was received and shipped on the same day (as advertised on our site). This happened over a month ago, however this is your first communication about a delivery problem. As per our website “If your order is not received within the agreed order time frame, or the tracking indicates a problem with your shipment, please contact us. You must do this within 7 days of the shipment.” Despite this, we are still happy to try and resolve your problem. Please get in contact directly with us so that we can get the ball rolling and come to a resolution. Rob Home AV Direct

Posted 6 years ago

“Excellent”

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Posted 6 years ago

“I have reported an issue with Audeze Mobius I purchased by sending an email to the company. I have still not received a reply. My unit is not working properly. I am not happy with the service.”

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Posted 6 years ago

“I placed an order for an expensive DAB radio. I received an email later the same day informing me that my payment had been received and that the radio had been dispatched... The next day I received another email stating that it hadn't been dispatched as it wasn't actually in stock despite showing to the contrary on the website. Extremely poor.”

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Posted 6 years ago

“Product did not connect to my record player and had to be returned so email to check the fittings before purchasing if you are unsure”

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Posted 6 years ago

“After a month & 4 attempts I still haven’t got the right charger for my speaker. This is the worst customer service I have ever received on line. It’s been hopeless.”

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Posted 7 years ago

“Ignorant personnel who don’t know even to write/spell name and family name correctly on parcel causing that notification about delivery didn’t passed trough. Parcel were returned back. Last but not least, I’ve paid for new item and you sold me the second hand ones. Very pathetic.”

Helpful Report

Posted 7 years ago

Please accept out sincerest apologies for the miss-spelling of your name. It was an innocent mistake that was not done out of malice. This is NOT the reason you did not receive the notification from DPD, as previously explained to you. We cannot be held responsible for mistakes that we did not make and that are out of our control. You ordered and paid for an OPEN BOX item so this is why you received an OPEN BOX product. We have emailed you instructions on how to return your item back to us if you are unhappy with what you ordered.

Posted 7 years ago

“Poor response and unacceptable delays in delivering goods with false promises,”

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Posted 7 years ago

Home AV Direct is rated 4.8 based on 4,742 reviews