Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,742 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my CD player over a week later. I asked to cancel my order and receive a refund. That request was refused even though I am legally entitled to one. The issue is still unresolved and your customer service has not dealt well with the problem.”

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Posted 4 years ago

“Product dosent fit properly. Not sure is 100% authentic. Very disappointed.”

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Posted 4 years ago

“Product does not work at all. I think it may have been a used/seconds item re-packaged This company doesn't reply to emails - Very poor service!”

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Posted 4 years ago

“Promise you things to get the deal then try charge you for them. Avoid this company.”

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Posted 4 years ago

“Sent the wrong item, twice!”

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Posted 4 years ago

“I received a damaged item. Terrible Customer service. I was promised next day delivery replacement. This did not happen. I emailed Customer service regarding this and I did not get a reply until 5 days later stating that there was no replacement. I asked for advice on an alternative and I didn't get it. This is just a brief outline of my frustrations dealing with your company. I have no intention of ever purchasing anything from your company again.”

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Posted 4 years ago

“Ordered an item, received notification that item was dispatched but never received parcel. When contacted, confirmed that item was not available and on pre order...”

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Posted 4 years ago

“After confirming the order, taking ful payment and sending me a dispatch confirmation I then received an email telling me that what I had ordered was unavailable and I needed to pick a different combination. With no cables provided. Got charged extra for cables and still didn't have cables for the amplifier to subwoofer. This was disappointing because when I made my initial order it was for a full set including amplifier and all associated cables. The forced "upgrade" was not my decision. Extremely poor way of treating customers by forcing an up sell and still not providing necessary cables for the system to be installed. You have lost me as a customer from my first interaction. Definitely not getting any recommendations from me.”

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Posted 5 years ago

“Ordered and paid for Klipsch speaker and was given DPD tracking to track delivery only to find out that the speaker was out of stock. Very bad experience, then rang the store and was promised that someone will call back and let me know when the speaker will be sent. After calling them for several days and still no speaker had to cancel the order and ask for refund. Need to keep the customer informed if things go wrong and not give empty promises.”

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Posted 5 years ago

“Ordered item, payment was taken and it wasn’t until I queried that the item hadn’t been received I was told it wasn’t in stock.”

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Posted 5 years ago

“Order was cancelled. Very disappointed.”

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Posted 5 years ago

“How can an item be despatched at 10 am and then be out of stock at 1pm? How can you ever expect potential customers to trust a company that blatantly lies?”

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Posted 5 years ago

“My delivery got delayed for 10 days and when I called the customer care they are very rude and not even answering properly”

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Posted 5 years ago

“Ordered monster sport head phones. Arrived quickly but were broken, the volume button did not work. Very disappointed”

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Posted 5 years ago

Hi Susi, I can see that you have been in contact with our customer service team who explained that the headphones you ordered are not fully compatible with Apple devices. As displayed clearly on the product page, the volume button function does not work with Apple devices. Kind regards, Support Team

Posted 5 years ago

“Projector faulty refusing to fix or refund”

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Posted 5 years ago

“My Bose headphones arrived with the box badly crushed, as they’d been posted in only a postage bag. Also, the right ear-cup wasn’t assembled very well. I returned them, as the headphones were bought as a gift. Once Home AV Direct had received them, I had to wait two weeks for my refund, because “that’s the policy”. This is completely unacceptable and terrible customer service. It might be their policy, but on the basis of my receiving damaged / faulty goods, I’m sure it’s not impossible to speed up the refund process on occasions such as this.”

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Posted 5 years ago

“You have lost my order”

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Posted 5 years ago

Hi Andrew, Looking at your order it seems as though the courier has lost your order and we are currently in the process of trying to resolve this for you. Home AV Direct

Posted 5 years ago

“Not received what i ordered! No refund no replacement!”

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Posted 5 years ago

“Received my item 24hr from the time of my order.”

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Posted 5 years ago

“received a damaged item, still trying to have it replaced or get my money back”

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Posted 5 years ago

Home AV Direct is rated 4.8 based on 4,742 reviews