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Home AV Direct Reviews

4.8 Rating 4,668 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

4.8

Based on 4,668 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 20th April 2024

Home AV Direct 5 star review on 16th December 2023

Roseanne Verbitsky

Home AV Direct 5 star review on 29th August 2023

Home AV Direct 5 star review on 25th May 2023

Home AV Direct 5 star review on 17th March 2023

Leighton Snooks

Home AV Direct 5 star review on 23rd February 2023

Home AV Direct 5 star review on 7th October 2022

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheapest price on the internet granted,but I had trouble placing my order on line, so had to phone it through in the end, 1st sales person I ordered through was very polite and I was happy with the service, unfortunately when my order arrived one speaker was damaged...after pics were sent and a follow up phone conversation also...a new speaker was organised so no problem there, I advised the 2nd sales person who dealt with the replacement I needed a phone call once the delivery was there and I would meet the driver to take my new speaker as I work 4 mins away ( and Additional amp purchased which was also being delivered at the same time ) I recieved no phone call and missed the delivery, I phoned home A.V direct and the sales person was not very sympathetic even though I had just spent £ 1'300 with them and part of the order was a swap over for a damaged speaker sent in the first place, and i gave instruction when the order was placed that I needed to be phoned.... That was Friday, I'm still waiting for my front speaker ( I am now taking a day off work Monday to receive this just in case ) the amp was supposed to be delivered to matalan just down the road as it is the closest collection point but that has not turned up either... Cheap price...yes Service not so much..”

Posted 4 years ago

“Overall, happy with the final result but gone through far too many problems to get the kit. Also ended up pushing my boundaries on the budget because parts supposedly available weren't really in stock.”

Posted 4 years ago

“The telephone order was processed; reason unknown. However, subsequent reorder was successful with quick delivery.”

Posted 4 years ago

“Seal broken and contents split but product as described.”

Posted 4 years ago

“The product is not so good as promised on the website.”

Posted 5 years ago

“Was very disappointed when I was told my previously ordered & processed turntable wasn't available but heartened when full refund was quickly received.”

Posted 5 years ago

“Telephone ordering was straightforward and efficient. Happy with CD network player. Delivery prompt but consigning documents had been removed presumably by courier.”

Posted 5 years ago

“Hi, I didn't receive the product yet because in France, Chronopost is one of the worst delivery system (very long, they say you're not at home ...). The shipping was very fast on your side but it can be good to change the delivery company for France. Thanks”

Posted 5 years ago

“I sent 2 emails to Home AV Direct. Neither were answered or even acknowledged. Only when I used the chat feature on the website did I get my problem (the item not having been delivered) sorted out.”

Posted 5 years ago

“It was disappointing when I orderedy item I was informed it would take 3 days, all in all it took 3 weeks. They kept me informed of why and when but only when I phoned them to ask.”

Posted 5 years ago

“unhelpful customer service managed to surprise me with unlawful requests when I attempted to return a product within 14 days. Will avoid them from now on. Shame”

Posted 5 years ago

“Found the staff very courteous,but they were unable to deliver my goods on the promised delivery time,the product is excellent so I am pleased with Home Av Direct as a Company yours sincerely Mr Oakley.”

Posted 5 years ago

“Some confusion about what Home AV could or could not do for me. Phone call said one thing and then things turned out differently and I was stuck with a situation I was not looking for. Asked for assistant with whom I had agreed originally to call me back for three days but did not happen which lead to the problem, mostly. However, in the end I have an AV receiver and it works, just not the one I wanted and not a good one in my opinion and that of others. An Onkyo TX-NR575 that is a bit too powerful for my room and does not get going until it is too loud. However, in the end I am not really badly off, obviously and I do have surround sound off the TV, CD and games so happy enough despite the size of the unit. However, I did not get sent the HDMI lead free that was advertised with the receiver either. Oh the highs and lows of hunter gathering in the early C21.”

Posted 5 years ago

“Easy, quick and on time as stated.”

Posted 5 years ago

“All ok, but the delivery charge to Northern Ireland was very high.”

Posted 5 years ago

“I originally found their item on amazon. After some investigation I found their main web site and the item was £50.00 cheaper. Do your homework before ordering.”

Posted 5 years ago

“After not receiving my order for a week rang them and was it was delivered within under 24hrs so all in all I was impressed with the service I received and less face it anyone can make a mistake”

Posted 5 years ago

“Shane was a great help in sorting everything out but you should NEVER take money for goods you do not have in stock .”

Posted 5 years ago

Hi Richard, Thank you for your feedback. We’re sorry to hear that you had an issue with your order. We’re glad that Shane was able to sort everything out for you. We make every effort to ensure these things don’t happen, however discrepancies do happen. We assure you this is not a regular occurrence and apologise for any inconvenience caused. I understand that you have now received all items ordered, I hope you enjoy them and look forward to dealing with you again in the future. Kind regards, Home AV Direct

Posted 5 years ago

“Product arrived as described. But e mail to say it had been despatched arrived 5 hours after delivery had already been attempted and missed”

Posted 5 years ago

“Ok, but I have a very obvious and (evidently) we’ll known problem with my Bose Sound bar 300. Perhaps, it shouldn’t be sold?”

Posted 6 years ago

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Home AV Direct is rated 4.8 based on 4,668 reviews