Home-Approved Building Surveyors Ltd Reviews

Name: Home-Approved Building Surveyors Ltd
Address: Soulspace at The Boathouse, Millbrook, Guildford, Surrey
Rating: 4.94

4.9 Rating 188 Reviews

99 %

of reviewers recommend Home-Approved Building Surveyors Ltd

Company Reviews

Metrics

Info

4.9

Based on 188 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

01483 906672

Email:

r.hills@home-approved.com

Location:

Soulspace at The Boathouse,
Millbrook,
Guildford
Surrey
GU1 3XJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very thorough, efficient and friendly service!”

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Posted 9 years ago

“Warm and friendly as well as quick and efficient to organise our survey and to provide the final report which was very detailed. We really appreciated being able to meet Matthew to chat things through at the end of the survey. As a result we were confident to discuss factors for potential renegotiation with the seller and did successfully agree a slight reduction in purchase price. Thanks.”

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Posted 9 years ago

“Excellent Customer Service and Communication methods. Made one phone call and Home Approved did the rest. Got the report on time as agreed and its thorough and easy to understand with lots of pictures to acompany the wording.”

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Posted 9 years ago

“I booked home approved to carry out a survey of damage to a bathroom to identify who was at fault. I was very impressed with the quality and detail of the report provided. I am sure this will enable the insurance claim process to proceed smoothly.”

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Posted 9 years ago

“The survey was clear, in-depth and easy to read. The photographs were helpful in supporting the information. Where there were links for advice it was appreciated. To improve the service a list of useful traders locally would have been helpful.”

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Posted 9 years ago

Thank you for taking the time to leave a great review for us. We do not recommend tradesmen as this ensures we remain completely independent with no vested interest in identifying defects. We do provide information at the end of our reports giving advice on where to find reputable tradesmen, eg, Checkatrade and the Trustmark Scheme. We are also more than happy to review any quotations or reports that you receive and offer further advice.

Posted 9 years ago

“We received a clear and detailed survey report on the flat we bought. When subsequently a problem occurred (which could not have been found in the initial survey) Matthew came round, inspected it, and produced an excellent report which led to our being able to claim from the NHBC. Professional, friendly service, over and above what we expected! We would highly recommend the company.”

Helpful Report

Posted 9 years ago

Thank you for the great review! We were delighted to help you achieve a positive outcome with the NHBC.

Posted 9 years ago

“Excellent service and a very thorough, clearly written report with lots of photos. Estimates of costs for work that needed doing proved to be accurate. The office staff that I spoke to were helpful, friendly and polite. Matthew was also very approachable and helpful, when i spoke to him on the phone. I would definitely definitely recommend this company - in fact I did!!”

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Posted 9 years ago

“The friendly surveyor arrived promptly and his subsequent report was useful. However, despite having specifically been asked to survey the roof (as repairs had been recently carried out due to leakages), it was extremely disappointing to have another roof leak less than two weeks after the surveyor had inspected the roof. The latest leak was due to some cracked tiles which surely should have been spotted during the inspection.”

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Posted 9 years ago

Thank you for taking the time to leave a review. We were disappointed to learn that you had a further issue with your roof. Home-Approved take customer satisfaction very seriously and since reading your review I have re-looked at all the photographs and video taken of your roof and have been unable to find any broken tiles. As I said during my visit I am always available post survey to offer further advice and would have welcomed the opportunity to do so at the time you had the problem. I have sent you an email with my contact information and would be more than happy to discuss the issues you have in more detail. Matthew Brown

Posted 9 years ago

Home-Approved Building Surveyors Ltd is rated 4.9 based on 188 reviews