“The friendly surveyor arrived promptly and his subsequent report was useful. However, despite having specifically been asked to survey the roof (as repairs had been recently carried out due to leakages), it was extremely disappointing to have another roof leak less than two weeks after the surveyor had inspected the roof. The latest leak was due to some cracked tiles which surely should have been spotted during the inspection.”
Thank you for taking the time to leave a review. We were disappointed to learn that you had a further issue with your roof. Home-Approved take customer satisfaction very seriously and since reading your review I have re-looked at all the photographs and video taken of your roof and have been unable to find any broken tiles. As I said during my visit I am always available post survey to offer further advice and would have welcomed the opportunity to do so at the time you had the problem. I have sent you an email with my contact information and would be more than happy to discuss the issues you have in more detail.
Matthew Brown
