Home-Approved Building Surveyors Ltd Reviews

Name: Home-Approved Building Surveyors Ltd
Address: Soulspace at The Boathouse, Millbrook, Guildford, Surrey
Rating: 4.94

4.9 Rating 194 Reviews

99 %

of reviewers recommend Home-Approved Building Surveyors Ltd

Company Reviews

Metrics

Info

4.9

Based on 194 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

01483 906672

Email:

r.hills@home-approved.com

Location:

Soulspace at The Boathouse,
Millbrook,
Guildford
Surrey
GU1 3XJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matthew acted as our party wall surveyor for the side return extension of our neighbours. When we contacted him regarding some issues with the build next door he failed to reply for weeks. I had to chase him several times and when he finally did contact me he said the neighbour had told him they were sorting it. He did not check this and continued to believe everything they said despite pictures I had sent which showed otherwise. When he did finally come to the house to inspect the party wall the build had already been complete and though his report said their work was illegal and not built according to the Agreement, by this time there was not much to be done. All his communications with me were by phone and he failed to put things in writing even when asked. This has caused me a lot of issues now.”

Helpful Report

Posted 3 years ago

Dear Nella, we are very sorry that the service you received from Home-Approved did not meet your expectations. Customer satisfaction is extremely important to us and providing good service is integral to all that we do so thank you for bringing this to our attention. I am aware that Matthew revisited your property and advised you and your neighbours in relation to certain parts of their work being unlawful, as well as details of how this needs to be pursued by you legally. If any of that advice was unclear or you require further clarification on any of the points, then please do let us know and we will provide this. Kind regards, Rachel Hills.

Posted 3 years ago

Home-Approved Building Surveyors Ltd is rated 4.9 based on 194 reviews