“Even when my flight was cancelled and I had to change my arrival time holiday taxis made the effort to contact me and check on my flight time Efficient and timely and would recommend”
“Honestly the worst experience to start off a holiday with. Another passenger took our case by mistake when getting off the bus so when we got to our hotel, our bag was missing. When we told the driver he literally shrugged his shoulders unwilling to help until we pushed it. Driver spoke good English until we gave off, when he then pretended he only spoke Spanish, very very unwilling to help. Finally he gave us an emergency number where we reported the incident and were told they would contact the other passengers that were on our bus and get back to us. Heard absolutely nothing back. Tried phoning again and then hung up on us. After speaking to our hotel reception, they phoned holiday taxi for us and they said they would phone us after 9pm to let us know if they found it. Again heard absolutely nothing back. In the end we had to use our own initiative and rang round some of the hotels we remembered stopping at on the way… WE found our bag at one of the other hotels. Evidently showing that Holiday Taxi had made NO effort to contact any of the other passengers as they had mentioned. I would never recommend this company. Travelling in another country from airport to hotel can be stressful enough without knowing your surroundings, never mind being giving no help or effort to retrieve our luggage”
“I had booked 4 transfers with Holiday Taxis over a 2 week period. The first at Antalya Airport had a problem even though I was sent confirmation and a taxi voucher. They refused to take me to my hotel (5.00am) and sent me off to find my own way (60 miles). I’m trying to cancel the next 3 prepaid journeys but communication is non existent.”
“You failed to collect us on time to get to the airport. We had to call the number in Brighton to find out what was happening. The driver apparently claimed he was stuck in traffic. Your operator advised us to order a taxi to make sure we made the flight. We were advised to get a taxi receipt to make a claim on our return.”
“Drivers were great. The only thing that could make the difference between 4* and 5* is a text or email night before collection from the hotel to confirm you pick up time. This provides assurance and peace of mind that all is in place for the return journey to the airport.”
“The website itself is very good, easy to use, and can help you find the best price for transfers. The service from the actual taxi companies provided can be somewhat lacking at times and changing pick up times can be difficult if at all possible.”
“Really friendly, helpful driver in Paris. Our driver waited for us even though our plane was considerably delayed and he kept in touch with us via messages once we landed. We had to wait for our wheelchair to be taken off the plane which took quite a while but all worked out well. I recommend Holiday taxis this is the 4th time we have used this company and we find them very reliable.”
