“Firstly our flight number was incorrect on our paperwork. I received a phone call the night before informing me it had all been changed & sorted. Left the airport found the driver straight away. Returning to the a airport I received a text message the night before and the driver was 5 minutes early. Would highly recommend, great service.”
“We waited 75 minutes for our transfer from Antalya airport. We were collected in a people carrier with a few other passengers. It soon became clear that the driver did not know where our hotel was and constantly referred to his satnav. What should have been a half hour journey became well over 2 hours. Eventually we were dropped on the pavement and told that the vehicle could not negotiate the narrow streets. No indication of where our hotel was - he just pointed up a narrow street and drove off. The hotel turned out to be a half hour walk on cobbled uphill streets dragging our suitcases. (*bear in mind that we are both 78 & 80 yearsold respectively.) During our stay we observed many similar vehicles depositing passengers outside our hotel without any trouble. On our return trip we had to employ a hotel vehicle to meet up with our transfer vehicle as once again the Holiday Taxi vehicle declined to pick up from our hotel. The hotel were surprised and couldnt understand why this was happening.
Truly appalling service.”
“It was excellent. We received text messages ahead of pick up The cars were of a high quality. And the drivers were excellent. I will use you again and recommend you to others.”
“Our transfer from Dalaman to Marmaris was very stressful. The driver was going way too fast over the speed limit even round z bends. It was dark and he made us feel unsafe. We asked him to slow down which he did for a short time then sped up again.”
“We were expecting to meet our driver at arrival zone 7, with him holding a sign with our name. This was the service we paid for.
But when we arrived we were directed via text from the driver to go across a street and down some stairs and go to a building with a bud sign on it. He indicated that he could only park for 3 minutes, so this was the new procedure.
This certainly seemed to make life easier for the driver not having to park and come to the meeting place with all the other drivers with names on a placard.
However we did not feel that it made life easier for us. I also noticed that the signs said there was parking for 30 minutes not the 3 minutes he indicated. Plus we waited at this place for at least 10 minutes until he arrived
I do not consider this to be the premium service we paid for! We could have ordered an uber taxi for the same hassle of finding the meeting spot and waiting for at least 10 minutes.
A full refund would be in order
Laurie Scott”
