“Excellent service. Well organised company. Easy to access. On my return journey to the airport I was contacted firstly to ensure that I was at the pick up point. Then because the mini bus was running 10 minutes late I was rang again. Driver was apologetic for the delay. Very comfortable and clean mini bus. Will definitely use this company again.”
“I would like to raise a formal complaint. I had booked my transfer to the airport for 6.6.23 at 17:30pm I waited from 17:15pm until 18:15pm only to be told that the driver was on his way to the airport. The driver LIED and said he came to collect me and I wasn?t there. I was at the hotel entrance for ONE hour with my parents, my sister, brother in law and two children under the age of 5. We were stood in the scorching heat for one hour and then I was left stranded three hours before my flight was to depart. I spoke with holiday taxis on the phone FOUR times and was reassured he was on his way. When I was informed that he was now on his way to the airport there was very little empathy from the staff and I was told to book a taxi and they will ?Try? to claim that money back. ?100 is a lot of money never mind to have at the end of a holiday. I am disgusted at how I was treated and the lack of support or resolution from this company.”
“Used this company for the first time.When we arrived at the airport our taxi was waiting for us On the return from our hotel back to the airport we got a message the day before saying what time they were picking us up The next morning at the time they said the taxi was there waiting for us Great service will us them again”
“I have used holiday taxis for years and always found them to be brilliant. Taxis always waiting snd on time it takes the hassle out of getting buses etc. would be good if there was a loyalty scheme as I use them 3-4 times per year.”
“My flight was delayed by about 50 minutes I was quite concerned that they would have left. But when I got to the arrivals hall he was there with my name on a sign. The driver was also very polite, quick (not dangerously) and efficient. I was dropped as close to my hotel as possible, it was on a pedestrianised street. And also I was going to leave a tip after he had taken my bag out of the car and shown me the hotel, all very professionally, he checked everything was ok and said goodbye. No hanging around for a tip like he expected it. All very good.”
“We used holiday taxis twice in the last month. One in Fuerteventura and the other time in Portugal. Both rated 5stars. Good communication, drivers on time. Would use again.”
“Great service. Ready and waiting for us at the airport on our arrival in Budapest. Bang on time for pick up from hotel to return to airport. Professional, efficient, courteous driver.”
“All worked out well. Better identification that Grayline was the actual carrier would have helped. Staff were efficient and friendly for the most part.”
