Hitchcock & King Ltd Reviews

4.06 Rating 47 Reviews
79% of reviewers recommend Hitchcock & King Ltd

About Hitchcock & King Ltd: Hitchcock & King have over 40 years experience of serving London as timber and builders merchants.

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020 8012 8032


74 — 86 Carnwath Road, Fulham

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
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"I love the service at Hitchcock and King in particular at the Fulham branch. As a woman buying building materials they never patronise me are always solicitous and do their best to cut the timber I need quickly and load it into my car. It's not the same experience I've had in other builders merchants and it's greatly appreciated."
Posted 2 months ago
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"This is the second time l have been into the Fulham branch in the last year. Both times there were loads of blokes standing behind the counter trying their best to ignore me. When one of them eventually came over his attitude was dreadful and he really couldn't care less about helping out. I went round the corner to Jewsons and had a completely different experience."
Posted 2 months ago
"My exhaust partly fell off just as I was driving past so I turned off into the yard. The guys were so helpful, hunting round for tools, cable ties, rope to try and get me back on the road. Fantastic customer service even though I wasn’t even a customer (which I will be in future having seen how helpful they are!). Massive thank you to all who helped!"
Posted 2 months ago
"Incredibly helpful staff. Very knowledgeable and quick to respond to enquiries. Very good stock so always able to get what you need. Clean tidy and well organised. Excellent."
Posted 6 months ago
"Best Builders Merchant in South West London by a mile. It's always a good experience and those behind the counter make it professional and easy. Richie stands out for his knowledge, experience and helpfulness mixed in with lots of great humour."
Posted 6 months ago
"Very pleased with service ,one of the best building merchants shop in area. I would recommend to everyone. All of the guys are fantastic but Richard is one the best!!!"
Posted 7 months ago
"Everyone very helpful and done with a smile and joke."
Posted 7 months ago
"Came in Saturday to the Fulham branch and had exceptional service by a new young lad in training, whilst still on training he was very up to date on his product knowledge. Polite and punctual customer service. overall very happy and would recommend any builder or tradesman to go there for their equipment. Also enjoy a good laugh with everyone on the sales team cheers guys:)"
Posted 7 months ago
"Very pleased with the customer service at the Fulham branch. The staff behind the counter are extremely helpful and always make my visit a welcome one."
Posted 7 months ago
"Dropped into the Epsom branch for some timber yesterday at 4pm and was told by the manager that it was a bit late in the day to cut anything! Appalling customer service from manager and staff, foul language in constant use and general loutish behaviour. Forklift driver was also operating the lift and using his mobile phone. It will be a long, long time before I use your Epsom branch again."
Posted 7 months ago
"I’ve been using Hitchcock& King in Fulham for more than 18 years. The staff is very friendly and helpful. I’m extremely happy with the service provided by Ritchie. Thank you"
Posted 7 months ago
"One of the best ,co- operating team by services and advice ..excellent customer service...very happy to deal with them for the lady 20 years ..store in Fullham provides all the building materials in this traffic area makes our job easy to be done"
Posted 7 months ago
"Customer service at its best in your Ashford Surrey branch the gentleman was so helpful"
Posted 9 months ago
"Went in to get help on a quote at Ashford Surrey. I was shocked at the way I was spoken to at customer services. Apalling customer service. I won't be going there again. Terrible company."
Posted 10 months ago
"Lately discovered Hitchcock in Twickenham and I’m really positively surprised about overall services received. I was a long time Selco and Builder Depot customer but since finding Hitchcock only shopping there. Either delivery or directly from the branch supplies always come in a high quality and best price in town. I’d like to prise the hard work, keen and positive approach of the whole staff at Twickenham. Just name a few: Artur, Craig, Cris, the Governor and the female cherry on the cake which the name I can’t remember unfortunately. I can recommend and I do to all builders in London!"
Posted 1 year ago
"Cannot recommend these guys enough. Every time I go to Epsom branch they are all so helpful and go above and beyond with advice. I never have to wait either. I’ve sent a lot of friends there because you can’t beat the service or price as well handy wood cutting service. I think every room in my house has something made from wood sourced and cut there over the past few years. Today I went there for a project to help a friend and their kindness and generosity really overwhelmed me. 🙏 thank you guys!"
Posted 1 year ago
"Local suppliers with knowledge."
Posted 1 year ago
"Rude people"
Posted 1 year ago
"This morning I was verbally abused by one of the delivery driver of the company while he was parked wrongly. I was actually happy to wait but just got shouted at for using the road and got told that having his hazards on gives him all right and that he could even sit in his van and make me wait if he wanted to. I had to call the manager as it was a very rude and unnecessary behaviour. I am pregnant and had a toddler in the car. The manager however was very apologetic and very nice."
Posted 1 year ago
"Just experience the most foul mouthed and horrific employee from your company while driving on the A23 in croydon. Absolutely disgusted by their behaviour, esp with me having two young children in the car."
Posted 1 year ago
We're sorry to hear this, if you could email sales@hitchcockandking.co.uk with details of roughly what time this occurred we will look into this for you.
Posted 1 year ago
Hitchcock & King Ltd is rated 4.06 based on 47 reviews

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