Hitchcock & King Ltd Reviews

Name: Hitchcock & King Ltd
Address: 74 — 86 Carnwath Road, Fulham, London
Rating: 4.04

4.0 Rating 70 Reviews

77 %

of reviewers recommend Hitchcock & King Ltd

Company Reviews

Metrics

Info

4.0

Based on 70 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Hitchcock & King Ltd:

Hitchcock & King have over 40 years experience of serving London as timber and builders merchants.

Visit Website

Phone:

020 8012 8032

Email:

sales@hitchcockandking.co.uk

Location:

74 — 86 Carnwath Road, Fulham
London
SW6 3HW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude people”

Helpful Report

Posted 6 years ago

“This morning I was verbally abused by one of the delivery driver of the company while he was parked wrongly. I was actually happy to wait but just got shouted at for using the road and got told that having his hazards on gives him all right and that he could even sit in his van and make me wait if he wanted to. I had to call the manager as it was a very rude and unnecessary behaviour. I am pregnant and had a toddler in the car. The manager however was very apologetic and very nice.”

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Posted 6 years ago

“Just experience the most foul mouthed and horrific employee from your company while driving on the A23 in croydon. Absolutely disgusted by their behaviour, esp with me having two young children in the car.”

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Posted 6 years ago

We're sorry to hear this, if you could email sales@hitchcockandking.co.uk with details of roughly what time this occurred we will look into this for you.

Posted 6 years ago

“I called up the Streatham branch, to order some hardwood and they refused to cut the decking for me. As a timber service, I think this is appalling. Kind regards Lorraine Barclay”

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Posted 6 years ago

We're sorry to hear this, I've messaged privately to ask for the (approximate) time of this call so that we can look into this further.

Posted 6 years ago

“Really helpful efficient speedy nice guys Couldn't be more pleasant”

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Posted 6 years ago

“Delivery arrived as advised the very next day.”

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Posted 6 years ago

“The staff at Epsom and Fulham are always incredibly helpful and the deliveries are always carried out as they are promised. A pleasure to deal with.”

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Posted 6 years ago

“Personnel level of service,and the feeling that the prices were always fair”

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Posted 6 years ago

“They didn't ordered items asked for delivery for morning called 2.00 o clock to ask where it was only to be told that the branch did not have the bricks. So no I am not happy with the company this is not the first time that this has happened.”

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Posted 6 years ago

“The lovely staff always brighten my day”

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Posted 6 years ago

Thank you for choosing to come to Hitchcock & King!

Posted 6 years ago

“The guys at Hammersmith always offer great service and give you the time and advice to source the materials that are best suited to the job”

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Posted 6 years ago

Our Hammersmith branch will be pleased to hear it, thank you for using Hitchcock & King!

Posted 6 years ago

“I used to use the branch in Ravenscourt park but found the lads who worked in the yard were incredibly rude and unhelpful and would do anything to avoid serving you. On the last occasion I used the place i was shocked when one of the lads asked if I wanted to fight when all I wanted was to get materials, he was very busy showing his mate some video on his phone . I would like to say that two of the lads behind the counter were very helpful and when I got a volly of abuse from the lad in the yard they came out and got the materials. I'm pleased you are sending this survey out as a complaint at the time fell on deaf ears. The shops on the whole are very good and the deliveries are spot on ,but Hitchcock and King need to take a closer look at some of their staff and their attitude to customers.”

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Posted 6 years ago

“Brian from Fulham and Kashid from Ashford two most helpful people with instant service or best solutions”

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Posted 6 years ago

Your praise for Brian and Kashid has been passed on, thank you for choosing Hichcock & king an for taking the time to review!

Posted 6 years ago

“Not bad service but always willing to help”

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Posted 6 years ago

Thank you for taking the time to review our services!

Posted 6 years ago

“prompt delivery, good prices, very good at dealing with any invoice/accounts queries Nice people”

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Posted 6 years ago

We're glad to hear you're happy with the services we offer, thank you for choosing to use Hitchcock & King!

Posted 6 years ago

“Very quick response to my email request.”

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Posted 6 years ago

We do try to push our customer service efforts where possible, thank you for taking the time to review!

Posted 6 years ago

“I have received a very good service and have a good relationship with the staff”

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Posted 6 years ago

Thank you for the positive review, and thank you for your choosing to use Hitchcock & King!

Posted 6 years ago

“Always been helpful and made deliveries whenever possible, sometimes same day”

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Posted 6 years ago

Thank you for taking the time to review us, we're glad you are pleased with our customer service and deliveries.

Posted 6 years ago

“I have used Hitchcock and King for many years now to purchase pretty much all the materials I need and have always been 100% happy. Very helpful, excellent delivery service and become friends with most of the staff over the years. Highly recommend for all your building materials at competitive prices”

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Posted 6 years ago

Thank you for the kind words, and for using our services over the years! Our staff will be very pleased to hear this.

Posted 6 years ago

“They have always treated me as if I was their best customer”

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Posted 6 years ago

We're happy to help supply materials for your brilliant projects through Fulham!

Posted 6 years ago

Hitchcock & King Ltd is rated 4.0 based on 70 reviews