Hitchcock & King Ltd Reviews

Name: Hitchcock & King Ltd
Address: 74 — 86 Carnwath Road, Fulham, London
Rating: 4.09

4.1 Rating 69 Reviews

78 %

of reviewers recommend Hitchcock & King Ltd

Company Reviews

Metrics

Info

4.1

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Hitchcock & King Ltd:

Hitchcock & King have over 40 years experience of serving London as timber and builders merchants.

Visit Website

Phone:

020 8012 8032

Email:

sales@hitchcockandking.co.uk

Location:

74 — 86 Carnwath Road, Fulham
London
SW6 3HW

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from Ashford branch . Sorted same day delivery for me at short notice . Very cheery shop and delivery staff . Thanks”

Helpful Report

Posted 7 months ago

“An ex-student of mine and friend Helen who also works for H&K, suggested I got the wood I needed for the catio I am going to make for my cats to have fresh air. I went to the Streatham yard, the chaps there could not be more helpful, absolutely brilliant service. I needed a few extra bits and they made helpful suggestions as to what type of hinges and bolts I needed for an out side job. The wood was delivered by a very helpful and nice man on time and he unloaded it for me to. I can not praise the staff enough for there fantastic service and their professionalism. I use them again definitely.”

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Posted 8 months ago

“Paid a visit to your Ashford Branch today (19/6/23) and couldn’t be happier, was dealt with by a chap called Kuldeep and after telling him I knew ZERO about wood he was so helpful from start to finish. A very pleasant experience from start to finish and wouldn’t hesitate to use you again, many thanks.”

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Posted 9 months ago

“I am very grateful to a small group of individuals at Hitchcock & King timber merchants in Fulham,and I must say they have left a lasting impression on me.From the general manager,Paul,to Rupert and Bot in the sales office,and Mr Ali on the shop floor,each of them have been incredibly helpful throughout my experience. However,there are two individuals who deserve special recognition for there exceptional service and knowledge offered to me in person.These seasoned professionals possess a wealth of knowledge about timber products and have consistently treated me with the upmost respect. It is important for the management at Hitchcock & King to recognise that the company’s success is built upon the hard work and dedication of its team members.People like Paul,Rupert,Bot,and Mr Ali,and of course Richie,and Stuart who are the backbone of the organisation,contributing to its growth and reputation.I would also like to acknowledge the hard working guys in the yard who have helped me on occasion with my deliveries. It is clear to me that all the team at Hitchcock & king specifically Richie and Stuart are instrumental in the company’s success,and I do hope that there efforts are acknowledged and appreciated by management. Regards Doc”

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Posted 10 months ago

“Really helpful and friendly customer service. I got exactly what I was after in store. Thank you!”

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Posted 1 year ago

Hi - Thanks for the great review! :)

Posted 1 year ago

“I called at the Hammersmith branch of H&K today to purchase a sheet of MDF to be cut. My order was completed immediately to the cutting schedule I required and received efficient and good humoured service throughout. Highly recommended!”

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Posted 2 years ago

Hi Matt - Thanks for the brilliant review! :)

Posted 2 years ago

“I visited the streatham branch, twice this week, and found Mike Garrett really helpful, it really makes a great difference, when your looking for materials, and had no problem giving me the number of their wandsworth branch, when they did not have all that I wanted, a really helpful guy”

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Posted 2 years ago

Hi John - Thanks for the amazing review! :)

Posted 2 years ago

“I ordered C16 sawn treated 22x150mm boards from the Streatham branch to use for outdoor furniture. The boards looked weathered but I'd never purchased this type before so I thought I could clean them up. When I planed the surfaces, within 2 days, black, white and green mould was growing out of the board which means that mould spores are within the timber. When I contacted the branch, I was refused a refund or exchange because I hadn't treated the (brand new already treated C16) planks... The team wasn't rude but I think not fair as I was sold a bad quality product. I maybe should have expected this because when I visited the branch I wasn't given a chance to inspect the wood before the team had cut it and put it in my car... It was very a rushed and unpleasant experience. I've very disappointed and will not be using the company again and recommend other DIYers to shop for wood and products elsewhere. I have attached images of a planed and unplaned plank for reference.”

Helpful Report

Posted 2 years ago

Hi - Thanks for taking the time to leave this review. Clearly, we haven't lived up to our usual high standards on this occasion. Would it be possible for you to email us on sales@hitchcockandking.co.uk and we'd be happy to look at what happened here. Thank you.

Posted 2 years ago

“I ordered beams and blocks flooring 7 weeks ago ( lead time 2 weeks), I have been told several times "you will get it tomorrow or this afternoon" by Ashford branch. Delay my project already for 4 weeks. I still did not receive it until today. I have to pay delay fee.”

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Posted 2 years ago

Hi Stan - We appreciate you taking the time to leave this review. It's sad to hear that your customer service experience didn't live up to our high standards on this occasion. This is something we will be looking into internally. Would it be possible for you to email sales@hitchcockandking.co.uk so we can understand what happened here? Thank you

Posted 2 years ago

“Big Boy Ben is a great addition, very good at helping me load my van and good knowledge of the building trade”

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Posted 3 years ago

Hi Jude - Thanks for the great review! :)

Posted 3 years ago

“Had an amazing experience and service from Staff and Manager Gary was very helpful with finding what I needed and helping cutting a desk which multiple other places wouldnt do. Thank you for your help!”

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Posted 3 years ago

Thanks for the great review! :)

Posted 3 years ago

“Burgh Heath - First experience, good service, very efficient.”

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Posted 3 years ago

Hi Darren - Thanks for the great review!

Posted 3 years ago

“called into Ashford recently for bulk pea shingle and one or two other bits, for following day delivery,which arrived promptly by a very courteous and friendly driver. so far,so good. I am now trying to price further materials in order to continue the job, using your website......can't find any prices, can't find the bulk bags, can't click on cement poducts to find types or prices, all of which I found easily on Travis Perkins and Jewsons........bit frustrating to say the least !”

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Posted 3 years ago

Hi Gerry - thanks for the kind comments about our quick delivery! Unfortunately, we don't currently have an e-commerce offering so do not have the capacity to manage our wide inventory across our website, however if you give our sales team a ring on 020 8012 8032, we'd be happy to price these up for you!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Hi Nathan, Thanks for the great review :) Looking forward to seeing you at one of our branches again soon! Cheers,

Posted 3 years ago

“Went in to Ashford branch, got just what I wanted 2xsleepers and some beading Richard in the yard was very helpfull and helped me to the car with them great service thanks +++”

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Posted 3 years ago

Hi - Thanks for the great review! Hope to see you again soon at one of our branches :)

Posted 3 years ago

“As always even during these challenging times, exceptional service By Richie in Sales and the Transport Team over in Fulham for getting our ordered picked and delivered within less than 24 hours.... Thank-you.”

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Posted 3 years ago

Hi - Thanks so much for the great review! It's a pleasure working with you. :)

Posted 3 years ago

“Took my grandad in here for some building supplies. Excellent customer from all the staff & especially from Alan”

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Posted 3 years ago

Hi - Thanks for the great review! Glad we could help out you and your grandad :)

Posted 3 years ago

“Excellent service Alan and his team go out there way to get delivery’s out on time . Excellent customer ⭐️⭐️⭐️⭐️⭐️ Definitely recommend.”

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Posted 3 years ago

Hi Chris - Thanks so much for the great review! Looking forward to seeing you again at one of our yards :)

Posted 3 years ago

“Thank you very much guys you got me out of trouble today, I am not a pro builder but your help, patience and advice makes it an impeccable service. Big Brian is an asset to your company and I will return to finish my project.”

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Posted 3 years ago

Hi Paul - Thanks for the great review, we really appreciate the feedback :)

Posted 3 years ago

“Difficult times with COVID but disappointing that your Twickenham brand decides to pick up the phone and then hang up immediately. Poor service”

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Posted 3 years ago

Hi Marc, We appreciate the time you've taken to leave your feedback. You are quite right, Covid-19 has presented some huge demands on us as a business and we are trying our hardest to work through this. We’re doing our very best to answer all of your phone calls, as well as preparing all of your orders for delivery or collection, but we’re seeing extremely high demand. Please do keep trying and we will help you as soon as possible. Thanks,

Posted 3 years ago

Hitchcock & King Ltd is rated 4.1 based on 69 reviews