“This worked beautifully for us. The price was lower than we found elsewhere, we were upgraded and given a selection of cars, and were happy with the whole experience.”
“We have been very pleased with the Car, although we were advised to upgrade due to luggage, and that cost an extra $220. ($11 pere day not $11 total as I thought!)
We had an incident near Bryce Canyon when the dash board read that the car needed an oil change. This did use up a lot of our vacation time, but Alamo at Seattle agreed to re-imburse us for the cost of the Oil Change, extra petrol used and a day wasted ($100 rebate from our one way charge for the latter).
On our way into Seattle on a very busy 3-way dual carriageway, we had to break quite quickly to avoid a queue ahead. Unfortunately a vehicle 2 back did not do so, so crashed into the car in front of him and shunted him into ours. The police were called and dealt with the issue in about 50 minutes. Alamao accepted the copy of the Police Report without any questions. I was quite impressed!
All in all, a very good experience - we shall use you again next time we travel abroad.
Tony Sparham”
“Polite and efficient customer service. We received a good clear explanation of the relevant details of our car hire.
A good overall experience.
David”
“There was a certain amount of confusion over the fact that although British we are resident in France: you apparently have different rules and tariffs (and cars) for "foreigners".
Not your responsibility, but the Hertz England call centre was a disgrace - nobody available even to pick up a phone in the middle of a working day! Hertz Scotland was much better.”
“Our hire was through Locauto in Milan Linate airport and everything about the hire was first-class: speedy and efficient counter transaction, staff showing us around the vehicle (which was clean and in excellent condition), and swift return checks at end of hire. A much more professional service that hires earlier this Summer with Hertz and Avis from same location!”
“I've been using car hire companies regularly over past two months whilst having my car repaired. I've been hiring from Liverpool Airport.
I've found Hertz to be the worse for customer service and dirty cars.
Arrived an hour early for the hire.
Was asked to come back later as car wasn't ready.
Arrived over an hour later and was informed they'd hired my car to someone else, as this is what it said on my terms and conditions ( it doesn't). I was
offered to wait another 2 and a half hours or pay an extortionate price for another car.
I felt forced to pay the extra.
So, my economic car hire ended up extremely expensive.
I have complained and feel I'm being fobbed off.
It was difficult to speak with anyone who wanted to help, or where able to find my booking.
Still waiting to hear how my complaint will be addressed.
If your car hire is with Hertz, try to book with someone else.
I found the staff abrasive and all have a couldn't care less attitude.”
“we are very happy with the car rental.
your web site is not clear enough and not so easy to use.
as for the rental car company- Caro, they were very good, they gave us a better car then we ordered, the car was in very good condition, and they receive it back with no problem.
the only thing is that is was difficult to find the company representative since they don't have a regular stand.”
“The site was easy to use and the rental was value for money. However Alamo at Heathrow was a bit of a nightmare in terms of waiting especially after an overnight flight, they also gave me the hard sell to upgrade and buy a lot of insurance which I turned down. My car broke down with just 504 miles on the clock and had to be towed. Stuff happens but I lost a day trying to get a replacement and in the end had to travel 60 miles to pick up myself. I tried to get some compensation when I returned the car but no one was available to approve!”
“We were very pleased with the service. Everybody we dealt with was polite and helpful. The car was in ace condition and exactly what we ordered. Pick up and delivery went very smoothly with no fuss. The hire charge was reasonable and we would certainly use the same car hire company again and recommend it to friends.
thank you.”
“Service was very good.
After booking a Ford Focus I was "upgraded" to a Nissan Juke (Joke). Not a bad little car if you're eighteen and own a surfboard but if you have more than one suitcase and some hand luggage then there is not enough space. Leave the SUV's to the kids and rent out a proper car or estate.... Thanks”
