Hire Cars Reviews

Name: Hire Cars
Rating: 4.65

4.7 Rating 262 Reviews

100 %

of reviewers recommend Hire Cars

Company Reviews

Metrics

Info

4.7

Based on 262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service and a very nice car (I was upgraded) which was very nice, car was very clean, all went very well for my 5 day break.”

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Posted 10 years ago

“Good site, easy to use. Lack of information on the deposit amount costed me some time. (had to change my card limit for daily transactions)”

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Posted 10 years ago

“We have been very pleased with the Car, although we were advised to upgrade due to luggage, and that cost an extra $220. ($11 pere day not $11 total as I thought!) We had an incident near Bryce Canyon when the dash board read that the car needed an oil change. This did use up a lot of our vacation time, but Alamo at Seattle agreed to re-imburse us for the cost of the Oil Change, extra petrol used and a day wasted ($100 rebate from our one way charge for the latter). On our way into Seattle on a very busy 3-way dual carriageway, we had to break quite quickly to avoid a queue ahead. Unfortunately a vehicle 2 back did not do so, so crashed into the car in front of him and shunted him into ours. The police were called and dealt with the issue in about 50 minutes. Alamao accepted the copy of the Police Report without any questions. I was quite impressed! All in all, a very good experience - we shall use you again next time we travel abroad. Tony Sparham”

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Posted 10 years ago

“Polite and efficient customer service. We received a good clear explanation of the relevant details of our car hire. A good overall experience. David”

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Posted 10 years ago

“Very clear and intuitive website, quick and easy to use and all in all a great service.”

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Posted 10 years ago

“There was a certain amount of confusion over the fact that although British we are resident in France: you apparently have different rules and tariffs (and cars) for "foreigners". Not your responsibility, but the Hertz England call centre was a disgrace - nobody available even to pick up a phone in the middle of a working day! Hertz Scotland was much better.”

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Posted 10 years ago

“Quick and efficent. Good selection of provider”

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Posted 10 years ago

“Excellent quality car (virtually new) at reasonable price”

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Posted 10 years ago

“Our hire was through Locauto in Milan Linate airport and everything about the hire was first-class: speedy and efficient counter transaction, staff showing us around the vehicle (which was clean and in excellent condition), and swift return checks at end of hire. A much more professional service that hires earlier this Summer with Hertz and Avis from same location!”

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Posted 10 years ago

“Good service. Great prices”

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Posted 10 years ago

“I've been using car hire companies regularly over past two months whilst having my car repaired. I've been hiring from Liverpool Airport. I've found Hertz to be the worse for customer service and dirty cars. Arrived an hour early for the hire. Was asked to come back later as car wasn't ready. Arrived over an hour later and was informed they'd hired my car to someone else, as this is what it said on my terms and conditions ( it doesn't). I was offered to wait another 2 and a half hours or pay an extortionate price for another car. I felt forced to pay the extra. So, my economic car hire ended up extremely expensive. I have complained and feel I'm being fobbed off. It was difficult to speak with anyone who wanted to help, or where able to find my booking. Still waiting to hear how my complaint will be addressed. If your car hire is with Hertz, try to book with someone else. I found the staff abrasive and all have a couldn't care less attitude.”

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Posted 10 years ago

“we are very happy with the car rental. your web site is not clear enough and not so easy to use. as for the rental car company- Caro, they were very good, they gave us a better car then we ordered, the car was in very good condition, and they receive it back with no problem. the only thing is that is was difficult to find the company representative since they don't have a regular stand.”

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Posted 11 years ago

“Skoda Octavia , late model , best milage , great customer service”

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Posted 11 years ago

“Easy to use, good value and no hidden extras.”

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Posted 11 years ago

“The site was easy to use and the rental was value for money. However Alamo at Heathrow was a bit of a nightmare in terms of waiting especially after an overnight flight, they also gave me the hard sell to upgrade and buy a lot of insurance which I turned down. My car broke down with just 504 miles on the clock and had to be towed. Stuff happens but I lost a day trying to get a replacement and in the end had to travel 60 miles to pick up myself. I tried to get some compensation when I returned the car but no one was available to approve!”

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Posted 11 years ago

“Easy collection and return to Norwich Airport and excellent Customer service from person on duty.”

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Posted 11 years ago

“Quick and easy to book.Up to date car and easy pick-up.”

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Posted 11 years ago

“We were very pleased with the service. Everybody we dealt with was polite and helpful. The car was in ace condition and exactly what we ordered. Pick up and delivery went very smoothly with no fuss. The hire charge was reasonable and we would certainly use the same car hire company again and recommend it to friends. thank you.”

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Posted 11 years ago

“Service was very good. After booking a Ford Focus I was "upgraded" to a Nissan Juke (Joke). Not a bad little car if you're eighteen and own a surfboard but if you have more than one suitcase and some hand luggage then there is not enough space. Leave the SUV's to the kids and rent out a proper car or estate.... Thanks”

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Posted 11 years ago

“Easy booking, directly on airport site, car upgrade free of charge, definitely recommend.”

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Posted 11 years ago

Hire Cars is rated 4.7 based on 262 reviews