Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.89

4.9 Rating 4,559 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 4,559 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“Waste of time. Booked an appointment to view a car, arrived on time but the guy took 20 minutes to try and find the keys which he couldn’t find. I then asked to view two different cars which I had to wait a further 25 minutes for the guy to come back and tell me he couldn’t find the keys for them either. Awful customer service.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for providing feedback on your recent experience at Hilton Car Supermarket. We sincerely appreciate your honesty and apologize for the inconvenience you encountered during your visit. We are truly sorry for the delay you experienced in finding the keys for the car you booked an appointment for. We understand that this wasted your valuable time and did not meet your expectations. Furthermore, we apologize for the additional wait you had to endure while the keys for the other cars were being searched for. We strive to provide excellent customer service and it is clear that we fell short in this instance. Your feedback is incredibly valuable to us as it allows us to address the issues we may have overlooked and make the necessary improvements. We would be grateful if you could provide us with more details about your visit via email at hiltonassist@hiltoncarsupermarket.co.uk, so that we can investigate the matter further and take appropriate steps to prevent such occurrences in the future. Additionally, we would greatly appreciate any suggestions you may have on how we can make your next visit more satisfying. Once again, thank you for bringing this matter to our attention. Your feedback is essential in helping us provide the best possible service to our valued customers.

“Hockiffe man arrested for dodgy car dealings, search it on Google, will show you what sort of place this really is, hope this helps other customers”

Helpful Report

(Hilton Car Supermarket) -

Thank you for sharing your concerns about our dealership. We take all allegations seriously and are committed to ensuring the highest ethical standards in our business practices. We understand that the actions of one individual do not reflect the values of our entire team, and we will continue to work hard to provide excellent service and earn the trust of our customers. We appreciate your feedback and would like to discuss this further with you. Please feel free to contact us directly via email at hiltonassist@hiltoncarsupermarket.co.uk, so we can address your concerns and provide any necessary assistance. Thank you for helping us improve our services.

“Very poor customer service, salesman had little product knowledge and didn’t carry out promises he made re missing accessories, leaving my wife to make 2 visits to dealership to collect parts. Deal was concluded with the promise of a full tank of fuel but not done. No mention of extras included with Vauxhall purchase, M O T for life , AA cover!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to provide us with feedback on your experience at Hilton Car Supermarket, Robin. We appreciate your honesty and value your input as it helps us improve our services. Firstly, please accept our sincere apologies for the very poor customer service you received during your visit. We understand how frustrating it can be. We are sorry for any inconvenience this may have caused you and your wife, having to make multiple visits to collect the missing parts. We want to make things right. Please contact us directly via email at hiltonassist@hiltoncarsupermarket.co.uk, so we can rectify the situation, provide the missing accessories, and ensure you receive the level of service you deserve. We appreciate your feedback and will use it to improve our customer service experience. Thank you for your patience and understanding.

“Sean Jay is very knowledgeable and has really helped me choose a car that suits my needs! I have recommend Hilton Car Supermarket to friends/family who have felt the same. Thank you Sean Jay,”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for leaving us a fantastic 5-star rating for Hilton Car Supermarket, James! We truly appreciate your kind words and the time you took to share your experience with us. We are thrilled to hear that Sean and Jay were able to assist you in finding a car that perfectly suits your needs. They take pride in their knowledge and we are glad it has positively impacted your car-buying journey. We are also grateful that you have recommended Hilton Car Supermarket to your friends and family, and it's wonderful to know that they have felt the same level of satisfaction. Once again, thank you for choosing Hilton Car Supermarket and for sharing your positive feedback. We look forward to serving you again!

“We had an appointment booked with Shaun today, we were politely greeted and made to feel welcome immediately. Shaun showed us two cars of interest to us and accompanied us on a test drive. Shaun was polite, knowledgeable and considerate throughout our visit and guided us through buying our car. Very happy customers!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your wonderful 5-star rating of Hilton Car Supermarket! Your positive feedback is truly appreciated. We are thrilled to hear about your excellent experience with Shaun during your visit. We are glad that Shaun made you feel welcome right from the beginning and provided polite and knowledgeable assistance throughout your visit. We take immense pride in ensuring our customers have a great experience, and your kind words reaffirm our commitment to providing exceptional service. Once again, thank you for choosing Hilton Car Supermarket. We are delighted to have you as a satisfied customer and look forward to serving you in the future.

“I was ripped off, please go somewhere else people, would hate this to happen to someone else,”

Helpful Report

Thank you so much for taking the time to provide us with your feedback on your recent experience at Hilton Car Supermarket, Jannine. We truly appreciate hearing about our customers' positive and negative experiences, as it helps us improve our services. Firstly, we want to apologize for the unfortunate incident you encountered. We understand how frustrating it can be to feel like you were ripped off, and we sincerely apologize for any inconvenience this may have caused you. Your concerns have been heard, and we genuinely care about ensuring our customers have a positive experience. We value your opinion greatly and would love to hear more from you. Is there anything specific that you believe we should address to make things better? Your insights will be invaluable in helping us improve our services and prevent similar incidents from happening in the future. Once again, thank you for sharing your feedback with us.

“We were soo Happy with the outcome Service!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your fabulous 5-star rating of Hilton Car Supermarket, Jennifer! We truly appreciate your support and are thrilled to hear that you were satisfied with our service. We were soo happy with the outcome and are grateful for your kind words. We look forward to serving you again in the future and ensuring that your experience with us remains outstanding. Once again, thank you for choosing Hilton Car Supermarket and for taking the time to share your positive experience. Your feedback is precious to us!

“Excellent. Very fast, cars coming Monday which is 7 days end to end, can’t complain about that! Differently recommend them.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your outstanding 5-star rating of Hilton Car Supermarket, Cory! We truly appreciate your positive feedback. We are delighted to hear that you found our service excellent and appreciated the speed at which we were able to assist you. We aim to make the car-buying process as swift and efficient as possible. We sincerely value your recommendations and assure you that we will continue to provide exceptional service to all our customers. Once again, thank you for choosing Hilton Car Supermarket and for taking the time to share your experience with us. We greatly appreciate your support!

“Helpful staff, quick turnaround, good warranty options”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to leave us a 5-star rating for your experience at Hilton Car Supermarket, Kirkland! We truly appreciate your kind words and support. We are delighted to hear that you found our staff to be helpful and enjoyed a quick turnaround during your visit. Our team strives to provide exceptional customer service, so your feedback means a lot to us. Moreover, we are glad that you found our warranty options to be good. Ensuring our customers have peace of mind when purchasing a car from us is one of our top priorities. Thank you once again for your wonderful review. We are grateful for your trust in Hilton Car Supermarket and look forward to serving you again in the future.

“Very easy and convenient.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to rate Hilton Car Supermarket with 5-stars, Bruton! We truly appreciate your support and are thrilled to hear about your positive experience. Your feedback is valuable to us, and we are delighted that our service met your expectations. We always strive to provide a seamless and hassle-free car buying experience, and your words of appreciation motivate us to continue delivering top-notch service to all our customers. Once again, thank you for choosing Hilton Car Supermarket and for your exceptional rating. We look forward to serving you in the future!

“Hassan Was Excellent and Helpful”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your incredible 5-star rating of Hilton Car Supermarket, Darlene! We're thrilled that Hassan provided excellent service and was helpful throughout your experience. Our team members strive to go above and beyond for our customers, and Hassan's exceptional service is a testament to our commitment to excellence. We'll be sure to pass along your praise to Hassan, and we're grateful for your recognition of their hard work. Thank you for choosing us, and we look forward to serving you again in the future!

“Excellent in All expects!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much Ashley for taking the time to rate Hilton Car Supermarket with 5-stars! We greatly appreciate your kind words and are thrilled to hear that you found our service excellent in all aspects. Your support means the world to us and we look forward to welcoming you back in the future.

“Very good service, fast, helpful, great Collection of vehicles, I will definitely recommend.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your wonderful 5-star rating of Hilton Car Supermarket, Tazmin! We appreciate your kind words and are thrilled that you found our service excellent, fast, and helpful. We take pride in offering a great collection of vehicles for our customers to choose from, and we're delighted that you enjoyed it. Your recommendation means a lot to us, and we sincerely appreciate you sharing your positive experience. Thank you again for choosing Hilton Car Supermarket and for your fantastic review!

“Hamza did a excellent job after my initial query now just waiting for 2nd issue but thank you hamza for your quick job on my headlamp”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for awarding Hilton Car Supermarket a 5-star rating, Owen! We truly appreciate your kind words and recommendations. We're delighted to hear that Hamza provided you with excellent service from your initial query. We understand that you are currently waiting for assistance with a second issue, but we want to thank Hamza for swiftly addressing your headlamp concern. Our team is dedicated to providing quick and efficient solutions to ensure your complete satisfaction. Once again, thank you for choosing Hilton Car Supermarket. We value your feedback and look forward to assisting you further.

“Good customer service friendly and professional. Would definitely recommend”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to rate Hilton Car Supermarket, Kyle! We truly appreciate your feedback and are delighted to hear about your positive experience. We are thrilled that you found our customer service to be friendly and professional. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

“One of the easies Dealers I have ever Met.❤️”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your fantastic 5-star rating of Hilton Car Supermarket, David! We greatly appreciate your kind words and support. It brings us immense joy to know that we were able to provide you with an exceptional car-buying experience. Your words put a big smile on our faces! We strive to make the process as smooth and hassle-free as possible, and we are thrilled to hear that we succeeded in doing so for you. We look forward to serving you again and providing the same level of excellence that you experienced with us. Thank you once again for choosing Hilton Car Supermarket!

“Sold me a dodgy car with dodgy bodywork, customer service is the worst I've ever dealt with, the managers have no idea, please stay away from this place spend your money where people actually care about what they do, and there reviews are being filtered out so don't be fooled by this”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to share your feedback about your recent experience at Hilton Car Supermarket. We are truly grateful for your valuable input, as it allows us to continually improve our services. We'd like to sincerely apologize for any inconvenience caused by the issues you mentioned. Rest assured, this falls below the standards we strive for, and we deeply regret any frustration you may have experienced during your visit. We genuinely appreciate your honesty and understand the importance of addressing these concerns. We would be grateful if you could provide us with more details about the issues you faced and how we can make things right. Your satisfaction is our utmost priority, and we are committed to rectifying any shortcomings. Once again, we apologize for the unpleasant experience you had while dealing with Hilton Car Supermarket. We value your feedback and hope to have an opportunity to regain your trust and make amends. Please don't hesitate to reach out to us with any further information via email at hiltonassist@hiltoncarsupermarket.co.uk. Thank you for your understanding and for being our customer.

“The first thing to comment on is how Hilton let you look at cars at yout own pace, NO salesperson walking around the forecourt hassling you! Look around, if you see something then someone will help you. PERFECT! That along with the great customer service from all staff however 5* for Abul. We looked at the car on Monday, had some queries, Abul dealt with these, finance was quick and easy and I collected the car on the Wednesday. Absolutly 100% recommend Hilton. Great service, polite staff, super prices, smooth, stress free sale.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your outstanding 5-star rating of Hilton Car Supermarket, Emma! We greatly appreciate your kind words and recommendation. We are delighted to hear that you enjoyed the freedom and flexibility of looking at cars at your own pace, without any salesperson hassling you. Our team at Hilton believes in providing a relaxed and comfortable environment for our customers. We are also thrilled to know that you had a pleasant experience with our staff, especially with Abul. We take great pride in our customer service, and it is always rewarding to receive such positive feedback. We are glad that Abul was able to address your queries and ensure a quick and easy finance process for you. Our goal is to make the car buying journey as smooth and stress-free as possible for our valued customers. Once again, thank you for choosing Hilton Car Supermarket and sharing your positive experience. We look forward to serving you in the future.

“Amazing experience. From finding a car to delivered to my door so overall a very positive experience. Thank you”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for awarding Hilton Car Supermarket with a fantastic 5-star rating, Louise! We are delighted to know that you had an amazing experience with us. It brings us immense joy knowing that from finding a car to having it delivered to your doorstep, your overall experience was positive. Your kind words mean a lot to us, and we are sincerely grateful for your appreciation. We strive to offer exceptional service to all our customers, and we are thrilled to have succeeded in meeting your expectations. Once again, thank you for choosing Hilton Car Supermarket. We hope to have the pleasure of serving you again in the future!

“I would rate *5 the service I received. I am happy that I chose Hilton car supermarket because now I am in possession of the car I wanted. The whole process of obtaining your vehicle is so smooth and efficient. Will definitely continue to get my cars from here. Highly recommend.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your incredible 5-star rating of Hilton Car Supermarket, Julie! We greatly appreciate your kind words and are thrilled to hear that you were satisfied with the service you received. It brings us immense joy to know that our smooth and efficient process made your car-buying experience a pleasant one. Rest assured, we will continue to work hard to maintain our high standards and provide you with exceptional service every time you choose us. We truly value your recommendation and look forward to serving you again in the future. Should you have any further needs or queries, please do not hesitate to reach out to us. Thank you once again for choosing Hilton Car Supermarket.

Hilton Car Supermarket is rated 4.9 based on 4,559 reviews