Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.87

4.9 Rating 3,035 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 3,035 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“We had a Very Minor issue with the car after 2 months of purchasing and we contacted them for it. They asked us to come our garage so we can fix this issue. Thank you!!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your fantastic 5-star rating of Hilton Car Supermarket, William! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. We are also glad to know that you had a minor issue with the car after two months of purchasing and that we were able to assist you promptly. Our main priority is always to ensure our customer's satisfaction, and we are delighted that we could address the issue by inviting you to our garage for a fix. Once again, thank you for choosing Hilton Car Supermarket, and we hope to serve you again in the future.

“Ali was very exceptional. Employees was very Helpful. Everything was very straighforwd and the process of purchasing a car was very speedy and smooth.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your fantastic 5-star rating of Hilton Car Supermarket, Tiffany,! We greatly appreciate your kind words and recommendation. Rest assured, we'll continue to provide exceptional service to all our valued customers, just as Ali did for you. We're thrilled to hear that our employees were helpful and that everything went smoothly during the purchasing process. Your satisfaction is our top priority, and we're grateful for your support.

“It was Stress and hassle Free service! It didn't took much time.”

Helpful Report

(Hilton Car Supermarket) -

Hello Tina! We're thrilled to learn that your experience with us was stress-free and hassle-free. At Hilton Car Supermarket, we strive to make the car-buying process as seamless as possible, ensuring our customers can enjoy their new vehicles without unnecessary complications. Thank you for choosing Hilton Car Supermarket. We appreciate your positive feedback and look forward to serving you again in the future.

“I am Very Happy with the Given Service!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your kind words and positive feedback, Gaffer! We are delighted to hear that you are very happy with the service you received at Hilton Car Supermarket. Customer satisfaction is our top priority, and it's always rewarding to know that we have met your expectations. We appreciate your business and look forward to serving you again in the future. Safe travels and enjoy your vehicle!

“Io ho ricevuto il miglior servizio finora.”

Helpful Report

(Hilton Car Supermarket) -

Hello Marcelo! We're thrilled to hear that you received the best service from us! Your satisfaction is our priority, and we're delighted to know that we've met our goal. Thank you for your trust and for choosing our services. Thanks again, and we hope you enjoy your vehicle to the fullest!

“Avoid this company, my mother was sold a car by these people drove it 3 times at most. Before it broke down leaving her to pay the costs. The finance company unusually withdrew the financial agreement meaning my mother could return the car. Fortunately getting another car from a trusted company, unfortunately she was left to pay for the repairs prior to taking the car back to this company, Hilton’s have promised numerous times to repay the my mother for the repair bill of the alternator of a car might I add was only a few years old at most doing on 20 odd thousand miles. Jay is now avoiding contact, I have been advised by my mother and has also failed to return my calls. In today’s current financial climate normal working class people cannot afford to be made out of pocket for fake so called reputable company. AVOID!”

Helpful Report

“I am so Glad that I choose you for my first purchase.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for choosing Hilton Car Supermarket for your first purchase, Mara! We're delighted to have been a part of your car-buying journey, and it brings us immense joy to know that you're glad with your choice. Your satisfaction is our top priority, and we're thrilled that you had a positive experience with us. We're here to make your ownership experience as enjoyable as possible.

“Great service, hassle free collection. Strongly recommend to anyone!”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Pawel, for your 5-star rating of Hilton Car Supermarket! It is very much appreciated! We are glad that you had a great experience with us and we are delighted to hear that you strongly recommend us to anyone.

“Ali great service, communication, and courtesy.”

Helpful Report

(Hilton Car Supermarket) -

Thank you, David, for your five-star rating of Hilton Car Supermarket! We really appreciate your positive feedback. It is truly great to hear that you were pleased with Ali's service, communication, and courtesy. Thank you for your kind words!

“Friendly and accommodating seller. The car was in good condition upon receipt.”

Helpful Report

(Hilton Car Supermarket) -

Thank you Joseph for your 5-star rating of Hilton Car Supermarket! We're thrilled to know that you had a pleasant experience with our team and that the car met your expectations upon delivery. Thank you for choosing us, and we hope your new car brings you countless joyful miles ahead!

“I have a very bad experience whit them , I paid deposit for one of them car and then they contact me and told me the price it was wrong and after one week they email to me the price for the car it was drop to the initial price. Now I have more then 2 weeks and still I didn’t receive my deposit back.”

Helpful Report

(Hilton Car Supermarket) -

Hello Paul! We're sincerely sorry to hear about the inconvenience you've experienced. Your situation doesn't reflect our standard of service, and we apologize for any confusion or delay regarding the deposit refund. Please reach out to our team directly via email at hiltonassist@hiltoncarsupermarket.co.uk, and we'll swiftly address this issue. Your feedback helps us improve, and we genuinely appreciate your patience and understanding.

“Great service, quick in all their responses and would definitely buy from them again”

Helpful Report

(Hilton Car Supermarket) -

Thanks Paula for your five star rating! We're thrilled to hear about your positive experience with our service. Providing prompt and excellent customer responses is a priority for us, and we're delighted to know that we met your expectations. We truly appreciate your feedback and the opportunity to assist you. We look forward to the possibility of serving you again in the future. Safe driving!

“Execellent service”

Helpful Report

(Hilton Car Supermarket) -

Thank you for the fantastic feedback, Paul! We're delighted to hear that you had an excellent experience with our service. Providing top-notch service is our goal, and we're thrilled that we could meet your expectations. We appreciate your trust in us and hope to serve you again in the future. Safe travels!

“For some reason you won't allow me to enter a review on Google But I visited last Wednesday morning without an appointment to look at a vehicle i wanted to buy. After waiting 20mins I signed out of the guest book and left. I then purchased a car elsewhere that day.”

Helpful Report

(Hilton Car Supermarket) -

Hello Paul! We're sorry to hear about the inconvenience during your visit. We deeply value your time and apologize for the wait you experienced. We strive to offer prompt assistance to all our customers. Your feedback helps us improve, and we regret not meeting your expectations on your recent visit. If there's anything we can do to assist you further, please don't hesitate to reach out via email at hiltonassist@hiltoncrsupermarket.co.uk. We appreciate your consideration and hope to have the opportunity to better serve you in the future.

“Excellent service but there is always room for improvement.. many thanks to kind staff and service they gave us.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for the review, Johnson! We are pleased to hear that you found our service to be excellent, but understand that there is still room for improvement. We are very thankful to our staff for their kindness and for providing such a great service. Thank you again!

“Really friendly staff been super helpful”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for the review for Hilton Car Supermarket! We are so happy that our really friendly staff have been super helpful. We appreciate you taking the time to share your great experience with us.

“Great service”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating of Hilton Car Supermarket, Hayley. We are so glad that you had a great experience with us! Your appreciation for the great service we offer is much appreciated. Thank you again, and we look forward to seeing you again soon.

“At first it was all good but once the finance company realised then there was no communication from Hinton despite calling several time being told that that the person you are dealing with is busy they will ring you back but never got a call back. Even drove 2 hours after an appointment to see the car. Waited about 20 minutes before someone came to help us despite checking in at reception. Was just given the key and shown the car. Took sometime for someone to give us an update. Got transferred to another person for collection. The day we went to collect the car the it was the person day off so he informed us his colleague will deal with us. Got there, checked in at reception as before it takes another 20 minutes before we are seen. Nobody really knew what was going on. The two guys who were on the shop floor then did there best to check on the system and started to help us. The car had no fuel at all on red that that they had to put warm water on the windscreen to get the ice off. Told them as least they could have fueled up at least it wont be flashing for fuel was informed you should have sorted with your sales person. There was no v5, only service history for the last 3 years. The car ran out of fuel just as we were getting to the nearest fuel station pushed to the fuel pump. It was not a good experience of purchasing a car.”

Helpful Report

(Hilton Car Supermarket) -

Hello Linah! We sincerely apologize for the inconvenience you've faced throughout this process. Your experience does not align with our standards, and we're committed to resolving these issues promptly. We deeply regret the lapses in communication and the inconvenience during the collection. Rest assured, we're investigating and taking necessary steps to prevent a recurrence. We understand the frustration regarding the fuel situation, and we'll address this internally to ensure better preparation in the future. Your feedback is invaluable, and we appreciate your patience. Please contact us directly to discuss this matter further via email at hiltonassist@hiltoncarsupermarket.co.uk, and explore ways to make amends. Your satisfaction is our priority, and we're dedicated to improving your overall experience with Hilton Car Supermarket.

“Ali provided amazing service throughout our time here. Would highly recommend to anyone looking to purchase a new car.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much Elliot for the review! Ali is truly dedicated to providing exceptional service, and we're thrilled that it was reflected during your visit. Your recommendation means a lot to us. We strive to make every car-buying experience as smooth and enjoyable as possible. We appreciate your trust and look forward to assisting you or anyone you recommend in the future!

“Excellent service”

Helpful Report

(Hilton Car Supermarket) -

Thank you for giving Hilton Car Supermarket a 5-star rating! We are thrilled to know you have experienced excellent service. We appreciate your support and look forwarding to helping you again soon.

Hilton Car Supermarket is rated 4.9 based on 3,035 reviews