Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,181 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,181 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st time using. order received very prompt & all correct. Small issue with pin number but was still able to place the order & now all sorted Many Thanks.”

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Posted 11 months ago

“Items are always in stock, fast delivery and competitive prices.”

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Posted 11 months ago

“Always a first class service from Hillcroft Surgery Supplies. The deliveries are always on time.”

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Posted 11 months ago

“First class service”

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Posted 11 months ago

“Easy to use website and very quick to deliver.”

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Posted 11 months ago

“The new delivery service is fantastic and Sharon is very friendly and delivers every thing with care unlike in the past when boxes were damaged and you never quite new what state the stock was going to be in when you received it.”

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Posted 11 months ago

“Most of the items can order from here, also they sometimes can help to ask non-showed items”

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Posted 11 months ago

“Delivery was very different to how it always has been, some items came and others didn't until we enquired where they were, only part of the order was delivered with items still missing. One of the boxes was damaged but as this only contained envelopes and paper so there was no real damage.”

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Posted 11 months ago

Hello Odette, Thank you very much for your feedback – as stated on the product pages, some Stationery items take 48 hours instead of the usual 24 hours to deliver, depending on our in-house stock situation. Regarding the damaged boxes, please accept our apologies, and those on behalf of our courier company, for this! Rest assured we will raise this with them and please do let me know if this reoccurs. Thank you for all your business with us! Kind Regards Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 11 months ago

“Hillcroft make the process easy with ordering and delivery. I would always recommend Hillcroft to my colleagues.”

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Posted 11 months ago

“Hillcroft combines a good range of products, speedy delivery and excellent communication for a brilliant overall service. I highly recommend them.”

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Posted 11 months ago

“Service always really good and very quick to arrive. Please could instruments not be put in the delivery box loose as then all need to be separated when ordering different items. Thankyou.”

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Posted 11 months ago

Hello Roxy, Thank you very much for your review, your feedback is greatly appreciated! As mentioned in my email to you, we’ve instigated a solution to the problem you raise below and please do let me know if there is anything else we can do to help. Thank you for all your business with us! Kind Regards, Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 11 months ago

“very quick delivery and thank you for the Freddo!!”

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Posted 11 months ago

“Very helpful staff as always. Had to contact via chat with some queries and answered all questions quickly. Easy to order items. Prompt next day delivery.”

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Posted 11 months ago

“Easy to use website. Easily accessible. Prompt delivery.”

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Posted 11 months ago

“Good stock levels, very prompt and efficient delivery. Helpful staff when any communication needed.”

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Posted 11 months ago

“Hillcroft staff are always on hand to answer queries and respond to "not online" queries just as quickly. They are always polite and helpful and offer alternative suggestions if applicable. The online Chat Service is marvellous. If staffs are unable to help they always respond via email. The turn around between ordering and delivery is outstanding. Packaging is always clearly marked and products are appropriately packaged.”

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Posted 11 months ago

“Readily available for online chat if any queries. Prompt delivery. Excellent service all round”

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Posted 11 months ago

“Fantastic, efficient and cheerful service is a guarantee with Hillcroft.”

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Posted 1 year ago

“Your website search facility is not easy - I often just want to browse different brands of goods and this isnt possible - to compare prices. Also need to put in correct term to find what you want... renewing pharmaceutical licence is a pain so I'm now buying these from our old supplier. Prefer my old supplier I'm afraid!”

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Posted 1 year ago

Hello Alex, Thank you for your review, any feedback is gratefully received. The website search function is something that is very high on our priority list as we are aware of its limitations – as always, the team are available to help you find anything you need – via either phone, email or instant Live Chat. Regarding the license renewal for the Pharmaceutical items, I appreciate it can be frustrating but it’s something imposed on us by the MHRA and we have to comply to be able to legally supply the goods. We’ve kept the process as simple as possible and hopefully we’ll get this resolved for you soon as per my email. Thank you for all your custom! Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 1 year ago

“Always extremely helpful. Orders always arrive on time, if you cannot find anything on the website but ring them, they always have a solution or alternative.”

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Posted 1 year ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,181 reviews