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Hillcroft Surgery Supplies Ltd Reviews

4.9 Rating 1,161 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

4.9

Based on 1,161 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although customer services are very helpful and quick to reply, Im finding so many products seem to be out of stock or on back order of late, extremely annoying as we have to left stocks run low to almost gone here due to storing and ensuring products are not going out of date etc”

Posted 1 week ago

“Always had a good service. Occasional episodes of items going on a abcklist/pending without awareness which is not helpful when you need things when ordered.”

Posted 1 month ago

Hi Karen, Thank you for your review and good to know you have experienced good service. I'm sorry that you've experienced problems with product availability. We do everything we can to keep stock levels high to ensure we can get your goods to you when you need them. We do sometimes have to deal with manufacturing delays on certain products which is, unfortunately, outside of our control. Please be rest assured we do everything we can to get stock as soon as it is available. As we have discussed, we have set you up with back order reports so you have more visibility of what is outstanding. In addition we have shown you where to view this information on our website so you have some awareness at the time of the order being placed. I hope this smooths out your experience and reduces your issues, if there's anything else I can do please get in touch! Thanks again!

Posted 1 week ago

“Most of the time, stock are available to order and they are helpful to help to find those items they are not shown”

Posted 2 months ago

“very professional people who care about the surgeries. Lovely touch having chocolate bars hidden in the boxes!”

Posted 3 months ago

“Generally very good but I wanted to order some Plus speculums today and, even though we have a special price, the listing still said buy 5 get one free. However, I was told that I could not do this, so that was a bit disappointing. I was told that you that you are working on your website but, if an offer is showing, I think we should be able to order.”

Posted 4 months ago

“Only just started using Hillcroft. Fast delivery. Great website that is very easy to navigate. Some things are not as cheap as other suppliers so not able to order as much from them as originally thought. However we do regularly check back to see if prices have decreased as we are aware they fluctuate.”

Posted 7 months ago

“I think the chat facility is great & everyone is always very helpful. They usually have everything in stock or an alternative to offer. Next day delivery makes things easier to keep track of for stock purposes. Although for the first time ever, it took 2 days on our last purchase (still good).”

Posted 7 months ago

“1st time using. order received very prompt & all correct. Small issue with pin number but was still able to place the order & now all sorted Many Thanks.”

Posted 10 months ago

“Service always really good and very quick to arrive. Please could instruments not be put in the delivery box loose as then all need to be separated when ordering different items. Thankyou.”

Posted 10 months ago

Hello Roxy, Thank you very much for your review, your feedback is greatly appreciated! As mentioned in my email to you, we’ve instigated a solution to the problem you raise below and please do let me know if there is anything else we can do to help. Thank you for all your business with us! Kind Regards, Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 10 months ago

“Excellent service. Very quick delivery. Efficient. Thank you.”

Posted 11 months ago

“Hillcroft have always given a good service to us. The live chat is great and the staff very helpful.”

Posted 11 months ago

“Once we had filled out the form for restricted products and registered the delivery was very quick. Now that we are registered I think everything will be delivered very quickly.”

Posted 1 year ago

“Out-of-stock vaccines, were efficiently replaced with an alternative & delivered promptly”

Posted 1 year ago

“Hillcroft very often have what we require and the service is great. It is easy to order on line and the function of seeing previous orders saves a lot of time when putting in a new order. There have been some issues with deliveries over the past few weeks however this is now sorted out. Many thanks to the team for doing such a good job.”

Posted 1 year ago

“website easy to use - delivery experience is usually good, with 1 recent exception when delivery service tried to deliver out of practice hours”

Posted 1 year ago

Hello Jillian, Thank you very much for taking the time to place a review, your feedback is greatly appreciated – ease of ordering is something that is very important to us as we know how busy you all are! Regarding the deliveries, I’m glad we have been able to resolve the issue you mention and, as ever, please do get in touch if you have any queries with the courier company in the future. Kind Regards, Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 1 year ago

“Hillcroft Surgery supplies have a good range of products and their staff are really helpful in sourcing things which aren't in the catalogue. They are very easy to deal with and extremely responsive. Some products may be cheaper on Amazon but I prefer to deal with a real company and real people.”

Posted 1 year ago

“Efficient and quick service.”

Posted 2 years ago

“Excellent communications. Good pricing. Easy to use website. Speedy delivery and time window.”

Posted 2 years ago

“no concerns, nice to be able to 'chat' regarding recent enquiry.”

Posted 2 years ago

“Good customer service”

Posted 2 years ago

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Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,161 reviews