Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,161 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,161 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

Write Your review

Tell us how Hillcroft Surgery Supplies Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was very different to how it always has been, some items came and others didn't until we enquired where they were, only part of the order was delivered with items still missing. One of the boxes was damaged but as this only contained envelopes and paper so there was no real damage.”

Helpful Report

Posted 10 months ago

Hello Odette, Thank you very much for your feedback – as stated on the product pages, some Stationery items take 48 hours instead of the usual 24 hours to deliver, depending on our in-house stock situation. Regarding the damaged boxes, please accept our apologies, and those on behalf of our courier company, for this! Rest assured we will raise this with them and please do let me know if this reoccurs. Thank you for all your business with us! Kind Regards Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 10 months ago

“Your website search facility is not easy - I often just want to browse different brands of goods and this isnt possible - to compare prices. Also need to put in correct term to find what you want... renewing pharmaceutical licence is a pain so I'm now buying these from our old supplier. Prefer my old supplier I'm afraid!”

Helpful Report

Posted 11 months ago

Hello Alex, Thank you for your review, any feedback is gratefully received. The website search function is something that is very high on our priority list as we are aware of its limitations – as always, the team are available to help you find anything you need – via either phone, email or instant Live Chat. Regarding the license renewal for the Pharmaceutical items, I appreciate it can be frustrating but it’s something imposed on us by the MHRA and we have to comply to be able to legally supply the goods. We’ve kept the process as simple as possible and hopefully we’ll get this resolved for you soon as per my email. Thank you for all your custom! Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 11 months ago

“Since the change of delivery provider the service has not been very good.”

Helpful Report

Posted 1 year ago

“Parcel missing had to chase up twice - issue still not resolved”

Helpful Report

Posted 1 year ago

Hi Caroline Thank you for your review. Sorry to hear that you did not receive part of your recent delivery. I can see that our customer service team resent the missing items which should be with you now, so hopefully this issue is now resolved. Please let us know if you have any further questions. Thank you!

Posted 1 year ago

“Renewing and reviewing a contact. Order came next day. Prices are a bit high.”

Helpful Report

Posted 1 year ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,161 reviews