Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,431 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent sevice as always. Easy to order and prompt next day delivery. Very helpful people on the chat facility if needed. Always kept up to date with orders and deliveries. High recommend.”

Helpful Report

Posted 1 month ago

Dear Tracey, Thank you very much for taking the time to provide your feedback! We are glad to hear that you are satisfied with the service provided and you enjoy the next day delivery service. The Customer Service Team are always happy to help on Live Chat if needed! Best wishes, The Hillcroft Team

Posted 1 month ago

“orders always arrive quickly, well packaged and with good feedback if product availability changes”

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Posted 1 month ago

Dear Gill, Thank you very much for taking the time to leave a review, it is great to hear your feedback! We always aim to be communicative as possible with any changes, so we are glad to hear that you find this beneficial. Best wishes, The Hillcroft Team

Posted 1 month ago

“I love Hillcroft - ordering is really easy with full descriptions and pack sizes shown. If you need help the chat is quick and easy with helpful, friendly staff on hand. Delivery is guaranteed next day and arrives promptly without fail. Thoroughly recommend”

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Posted 1 month ago

Dear Andrea, Thank you very much for taking the time to leave your thoughtful review! We are so glad that you are satisfied with the service, that the descriptions are clear, and if you do need any support, the Customer Service Team are always happy to help. We look forward to continuing this level of consistency and reliability for you. Best wishes, The Hillcroft Team

Posted 1 month ago

“I find Hillcroft to be a very friendly, efficient supplier of medical goods to our Pratcice. The ordering site is very easy to navigate - the live chat is extremely helpful if I am unable to find a product or for any general queries I may have, the staff at the other end are very cheery and polite. Delivery is very reliable and quick.”

Helpful Report

Posted 1 month ago

Dear Rachel, Thank you very much for taking the time to leave a review, we really appreciate your feedback! We are so glad to hear that you are satisfied with the service provided, and that the Live Chat proves useful for you in times of need! We look forward to continuing this level of service for you. Best wishes, The Hillcroft Team

Posted 1 month ago

“Very professional company, always happy to help and sort should there be any issues, which is very rare. Stock is always good and deliveries prompt.”

Helpful Report

Posted 1 month ago

Dear Jo, Thank you so much for taking the time to leave a review. We are glad to hear that you are happy with the service provided, and that deliveries are prompt for you. We look forward to continuing this level of service to make your procurement process as seamless as possible! Best wishes, The Hillcroft Team

Posted 1 month ago

“Prompt, efficient and convenient. Easy to order. If i have a query i do find the chat button really helpful for a quick answer and they are not a robot! Love ordering from Hillcroft.”

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Posted 1 month ago

Dear Emma, Thank you so much for taking the time to leave a review. We are very glad to hear that you find the ordering process is easy, and you enjoy talking to our Customer Service Team through the Live Chat feature, they are always happy to help! Best wishes, The Hillcroft Team

Posted 1 month ago

“Helpful, good stock, fast delivery.”

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Posted 1 month ago

Dear Sue, Thank you very much for taking the time to leave a review! We are glad to hear that you are satisfied with the service provided. Best wishes, The Hillcroft Team

Posted 1 month ago

“excellent service and always helpful staff”

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Posted 1 month ago

Dear Carmen, Thank you so much for taking the time to leave a review. We are glad to hear that you are satisfied with the service and have found the Team helpful when you have needed them! Best wishes, The Hillcroft Team

Posted 1 month ago

“Thank you for great service and quick delievery of stock Brenda Rochester Oxford Terrace GP Practice”

Helpful Report

Posted 1 month ago

Dear Brenda, Thank you so much for taking the time to leave a review, we really appreciate your feedback. Best wishes, The Hillcroft Team

Posted 1 month ago

“PLUS Single-Use Stretch Tourniquets - Latex-Free - (Pack 25) I am a phlebotomist using those tourniquets constantly.Recently I noticed the quality is different, when I apply it on patient's arm, it is loosening and I feel it does not do the job it needs. Last year the quality was different and they were tighter. Is this something that can be looked into”

Helpful Report

Posted 2 months ago

Dear Penka, Thank you for taking the time to leave a review regarding the PLUS Single-Use Tourniquets, and we are sorry to hear that you have been experiencing difficulties with the functionality of the product. This product has a "buttoning" feature that is used so that the tightness can be adjusted as necessary. An email has been sent to you directly, to see if there is anything further that we can do to assist with this concern. If in future you do experience any further issues or queries with any products ordered through Hillcroft, please feel free to contact sales@hillcroftsupplies.com so that any faulty items can be credited for/replaced, and any errors can be rectified promptly. Best wishes, The Hillcroft Team

Posted 2 months ago

“Without fail orders arrive the day after ordering (if I remember to order before 4pm), well packaged and correct - never once had the wrong item delivered. Any queries I have had have likewise always been dealt with promptly and helpfully. Great company. Many thanks.”

Helpful Report

Posted 2 months ago

Dear Carole, Thank you very much or taking the time to leave your lovely review! We are glad to hear that you have had such a positive experience with Hillcroft, and we are looking forward to continuing to provide this high level of service for you. For your reference, to benefit from our next-day delivery, orders placed before 6pm should be delivered to you the next working day! The only exception to this is orders made on Friday, as these will arrive the following Monday. Please feel free to contact us with any future queries that you may have, we will always be happy to help. Best wishes, The Hillcroft Team

Posted 2 months ago

“Always extremely prompt, delivered following day and if any queries very helpful”

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Posted 2 months ago

Dear Kirsty, Thank you very much for your feedback! We are glad to hear that you find delivery times prompt and consistent, and our Customer Service Team attentive. We are always happy to help with any future queries that you may have. Best wishes, The Hillcroft Team

Posted 2 months ago

“Excellent service as always. Prompt next day delivery.”

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Posted 2 months ago

Dear Maria, Thank you so much for taking the time to leave a review! We are glad to hear that you experience the benefits of our next-day delivery, and we look forward to continuing to provide you with a high level of service. Best wishes, The Hillcroft Team

Posted 2 months ago

“Great service, always easy to contact and prompt response. Thank you”

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Posted 2 months ago

Dear Lorraine, Thank you so much for taking the time to leave a review, we really appreciate your feedback! Best wishes, The Hillcroft Team

Posted 2 months ago

“Always responsive and superfast delivery”

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Posted 2 months ago

Dear Penny, Thank you very much for taking the time to leave a review, we look forward to continuing this level of service to you! Best wishes, The Hillcroft Team

Posted 2 months ago

“Excellent support and help throughout setting up a new account and placing our first order and arranging delivery.”

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Posted 2 months ago

Dear Ryszard, Thank you very much for taking the time to leave a review! We are so glad to hear that your introduction to Hillcroft has been positive, and we look forward to continuing to provide the highest level of service to you. Our team are always happy to help with any queries or assistance requests that you may have, so please feel free to contact us! Best wishes, The Hillcroft Team

Posted 2 months ago

“Always excellent service, speedy delivery. Very helpful staff when problems arise which isn't often. No complaints. Thank you.”

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Posted 2 months ago

Dear Kate, Thank you very much for taking the time to leave a review! We are glad that you are satisfied with the level of Customer Service provided, and we will always be happy to promptly resolve any issues if they are to arise. Thank you for supporting Hillcroft. Best wishes, The Hillcroft Team

Posted 2 months ago

“Excellent service and staff members are every helpful , prompt delivery thank you”

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Posted 2 months ago

Dear Yang Yang, Thank you very much for taking the time to leave a review! We are very glad to hear that you are satisfied with the service provided, and we look forward to continuing to provide this overall level of service to you. Best wishes, The Hillcroft Team

Posted 2 months ago

“Always very helpful if needed to be contacted. Ordering is so simpple and delivery very prompt.”

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Posted 3 months ago

Dear Sharon, Thank you very much for your review. We are so glad to hear that you are satisfied with the service provided, and we are always happy to help with any queries that you may have! Best wishes, The Hillcroft Team

Posted 3 months ago

“good and reliable”

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Posted 3 months ago

Dear Gigi, Thank you very much for taking the time to leave a review, we really appreciate your feedback! Best wishes, The Hillcroft Team

Posted 3 months ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,431 reviews