Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 23 Mead Avenue, , Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,532 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order accepted and money taken on 22nd July. Today is 1st Sept and it still as not arrived. It was available for backorder, I contacted regarding stock and told it would be in stock within a week. Chased up twice now and had the same message both times that it should be back in stock 'this week'.”

Helpful Report

Posted 2 months ago

Hello Shelley, We’re very sorry for the delay with your order and completely understand your frustration, particularly after you were advised that the item was expected to be back in stock this week. Unfortunately, we have experienced an unexpected delay in receiving the stock from our supplier. We appreciate, however, that you placed your order with Hillcroft and have been waiting considerably longer than you would reasonably have expected. We have continued to chase this on your behalf and have passed on the latest information available to us, but we’re sorry that we haven’t been able to provide you with a more definite delivery date. We have offered a full refund should you no longer wish to wait, but we very much hope we can resolve this for you as quickly as possible. Please accept our sincere apologies for the inconvenience and disappointment this has caused. From the Hillcroft team

Posted 2 months ago

“the company relies on online orders but lacks customer support Very disappointed with the one time I decided to speak personally to the company to have access to pharmaceutical ordering but they failed to action it and kept emailing claiming the code was posted to us but nothing has been posted over 4 weeks we are looking now for another supplier whom we can order our clinical and pharmaceutical supplies same time”

Helpful Report

Posted 2 years ago

Good afternoon, Ms Kazzaz, Thank you for taking time to leave a review, it is useful to hear your feedback. We have the option of ordering either online, via email, or over the phone to cater to the preferred methods of each of our customers, our customer service team is more than happy to receive orders via phone call. I have investigated the points raised within the review and found the following: 10th October 2024 – Our customer service team received a phone call requesting authorisation to purchase pharmaceutical products from us. Our customer service advisor then spoke with our Regulatory Affairs Manager to have the form sent to you. 11th October 2024 – Our Regulatory Affairs Manager sent the form to you; this was then signed and returned to us on the same day. The pin card was dispatched once the form had been returned. 17th October 2024 – We received an email from you explaining that you had not received the pin card, and our Regulatory Affairs Manager advised that if after a couple of days, it still had not arrived, to send us an email and we will dispatch another card to you. We did not receive any further emails requesting for an additional card to be sent out. I apologise that you feel that we did not action the wish for you to order pharmaceuticals from us, but when speaking with our customer service team about pharmaceutical authorisation, they would have advised that once you had sent the signed form back, while waiting for your PIN card to arrive, you could order pharmaceutical products from us via email – as long as it was sent from your NHS email address. Hillcroft strives to provide impeccable service to each of our customers, and we use all feedback to reflect and adapt. If you have any issues in future, please feel free to reach out to us so that we can resolve any issues that you feel you are experiencing. Livia Robinson-Miller | Client Relations Coordinator

Posted 1 year ago

“Still waiting for a further response. Kind regards”

Helpful Report

Posted 2 years ago

Hi Anita, Thanks for your review and sorry to hear that your email from yesterday afternoon hadn’t been responded to. Our customer service team were just awaiting a response internally to ensure they gave you the correct information. This message has now been replied to so I hope that solves your issue. If you do have any further questions please feel free to reach out, I can assure you that all messages are dealt with very quickly, we do sometimes just need to check information to ensure it’s correct before responding. I hope you can understand where we’re coming from, and that this hasn’t been representative of your general experience with Hillcroft. Thank you

Posted 2 years ago

“quite disappointed as having to chase you for the delivery of our order I was simply fobbed off by informing me the order will be received by end of last week but nothing received and we are now looking at another supplier so we can cancel the outstanding order which you have no idea when the delivery date is”

Helpful Report

Posted 4 years ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,532 reviews