“Sadly have to say poor as was. Placed order and received confirmation which said would get another email when ready for collection. So far so good. That was 20th. 6 days later I get an email requesting a review but still not received notification of being ready for collection!! Call store and they struggle to find order as name and order number not together but eventually find and advise been ready since 21st. Go to collect and not found on system at all. Eventually after showing order confirmation email get passed the item I had ordered but they had to take off shelf. Staff were very helpful but am afraid the click and collect system needs a bit of tweaking.”
“I purchase 500 ml of SBK. It arrived on time however when I came to use it the valve in the measuring chamber was faulty. I had to drain it all into another container and find a measuring devise before I could use it”
“I ordered a swimming pool, and the service from the warehouse was dreadful, couldn't talk to anyone to get details of when it might arrive etc. Money taken immediately. Ended up going through the store and then manager, and when it did arrive, it was the wrong pool. Lots more calls and emails, eventually got the right one. No apologies other than from the store staff (who were great, but limited in how much they were able to help).”
Thank you for taking time to review www.highwaygardencentre.co.uk.
I am sorry you were disappointed that some tools are currently out of stock. We have seen a massive increase in demand due to the current situation we find ourselves in. These will be stocked once we receive delivery from the supplier.
We hope you were happy with the service you received from us.
Have a great day.
Highway Garden Centre